Q: If I live in Australia/New Zealand/Southeast Asia, what server will I play Diablo III on?
A: As with Starcraft II, players who purchase the Australia/New Zealand/Southeast Asia version of Diablo III will have their own regional servers, offering lower latency and more action during peak hours. While we encourage players to play on these servers, we recognize that many have longstanding friendships with North American players and would like to continue playing with them. Because of this, we're again giving Australia/New Zealand/ Southeast Asia gamers access to both regions' servers so they can choose where they'd prefer to play.
Q: How does this impact the items I have purchased in the auction house?
A: Auction house purchases are bound to the servers in the region in which they're bought. Any items acquired on the Australia/New Zealand/Southeast Asia servers, in-game or otherwise, are bound to those servers and are not transferrable to the North American servers (and vice versa). Please keep this in mind when making purchases in the auction house.
Q: What currencies will be available? What currency will items in the auction house be viewed in? Can players purchase items using local credit cards or bank accounts?
A: Our goal is to make the auction house experience in each region as seamless as possible for players, and we are currently exploring various currency and payment options to help achieve that goal. We'll provide further details as we get closer to launch.
AUCTION HOUSE GAMEPLAY ISSUES
Q: Will I be able to use third-party mods to track auction prices?
Q: Can Hardcore-mode characters use the currency-based auction house?
A: No. Hardcore characters will only have the option to buy and sell items together with other Hardcore characters via a separate "Hardcore-only" gold-based auction house; they will not be able to use the currency-based auction house. Hardcore mode is designed as an optional experience for players who enjoy the sense of constant peril that comes with the possibility of permanent death for a character. All of a Hardcore character's items are forever lost upon that character's death, so to avoid the risk of a player spending real money on items that could then be permanently lost when the character dies, we decided restrict the use of the currency-based auction house in Hardcore mode.
Q: If my character dies in Hardcore mode, will I lose the items that I purchased in the "Hardcore-only" gold-based auction house for that character?
A: Yes. Again, Hardcore-mode characters will only have access to a "Hardcore-only" gold-based auction house, not the currency-based auction house, and will not be able to trade with non-Hardcore characters. Hardcore is an optional mode designed for players who enjoy playing with the risk of permanently losing their character if the character dies, and that includes the items they acquired with that character.
Q: Can I just buy the most powerful items and breeze through the game?
A: Items will be level-restricted, meaning your character won't be able to use an item until he or she is at the appropriate level for that item.
AUCTION HOUSE CUSTOMER SUPPORT
Q: What happens if a player does not receive a purchased item?
A: The auction process is automated, but if a player purchases an item and for some reason does not receive it, he or she will be able to contact our customer service team to look into the issue.
Q: What happens if there is a patch and the item I purchased is altered?
A: It's important for us to ensure that Diablo III remains balanced and fun for years after launch. To that end, it may be necessary to change stats or alter abilities of items from time to time. It's very important to note that Blizzard will not be providing refunds or making other accommodations if a purchased item is later altered in a patch. Given this, it's up to players to determine whether they're comfortable purchasing items in the currency-based auction house.
Q: Someone bought an item on my account without my permission. Can I get a refund?
Q: I accidentally lost or dropped an item I just purchased -- can I get a refund?
A: No. After a purchase is made, players will be responsible for what they do with the item.
Q: How will you address bots or cheaters?
A: We take cheating very seriously, and we've designed Diablo III and Battle.net to include measures to detect and prevent unfair play. In addition, we will have anti-cheating policies in place and will take action to address any issues as they arise.