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Casual gamers are a species the industry has trouble understanding, at least the gaming industry we know and love. "Trying to capture the casual gamer," means, in industry parlance, "we're probably going to dumb down the same game we made last time, or maybe just offer an easy mode." When sales suffer, developers and publishers are left scratching their collective heads. The model worked last time, why didn't it work this time?
Trying to figure out the answer to this question led me to Paul Jensen, president of SkillJam Technologies. Of course, I ask him about his industry experience, just to get a feel for who I'm dealing with. He sums it up rather neatly, "I've been in the casual games industry for five years now, which surprisingly, makes me an industry veteran considering how new the industry is. I've been fortunate to work at a leading games portal (MSN Games), a leading game developer (Sony Pictures - properties include Wheel of Fortune/Jeopardy), and the leading Skill-based games provider (SkillJam)."
When an industry greybeard is jumping from Microsoft and Sony to join a casual gaming company, obviously something is afoot. SkillJam, by the way, dates back to 2000 and was acquired by FUN Technologies in July, 2004. According to Mr. Jensen, they currently enjoy a "$280-plus million" market cap. This may be the biggest business you haven't heard of.
Clearly, I'm dealing with a big brain in the casual side of the industry. I put to him the question developers and marketing people worldwide would love to answer: "What's different about casual gamers? What are they looking for in a game that the existing industry isn't providing?"
He knows this one off the top of his head. "Casual games appeal to a broader and older demographic. In fact, it stretches from 25 to 54-plus and is roughly 65% female. This user is looking for an entirely different experience than the 18-year-old college freshman. In fact, they are looking for a fun and entertaining experience that provides a break from their daily routine. The games need to be fun, easy to learn, and provide immediate reward." Skilljam players are "65% female, with an average age in their late 30s. They are educated, have a higher than average household income and are web savvy." No wonder 20-something guys making games to impress and intrigue their 20-something gaming friends have trouble appealing to the casual market. They live in two entirely different worlds.
With the "who" out of the way, I want to find out the why and how. Clearly, there's something fundamentally wrong with most attempts to appeal to the casual gamer, despite the best efforts of publishers and developers. I ask him why they play, and his response surprises me. "People play our games to have fun, escape from the daily grind and feel rewarded for their efforts." It shouldn't surprise me, but it does. Reading reviews and hanging around hardcore gamers, one gets the impression that gaming should be pushing a giant rock up a hill, only to have it fall every time you near the top. He continues, "In some respects, the entertainment value to our users is similar to sitting down and watching their favorite TV show, as they play the games, on average, in 20 to 30 minute increments." Again, I am surprised, being used to 40 hour RPGs that are "too short," at least according to hardcore friends and colleagues.
The casual games army is bigger than you'd think, too, and even though they only play in 20 to 30 minute spurts, they play in a lot of 30 minute spurts. He quotes me a figure of "100 million casual gamers worldwide [are] playing these games at work, at home and on their cell phones," which shows you the power this unheralded branch of the gaming industry wields. Bejeweled doesn't get many magazine covers, but millions of people play it on a daily basis.
To appeal to those millions and draw them in even further, Skilljam is putting up millions of its own, sponsoring a Skill Games World Championship with a $1 million prize for the winner and a further $1 million in prizes for the other contestants. And if you still think casual games shouldn't be taken seriously, check out the list of their partners: AOL, MSN, Virgin, GSN and Real Networks. What's slipped under the radar of the hardcore and the press, has caught the eyes of the guys who write the checks. While Fata1ity is feted in the gaming press for wins in the thousands, someone out there is going to win a million bucks for playing Bejeweled 2, Solitaire and Zuma. And it'll pass unnoticed because you can't sell Solitaire-branded motherboards or get taken on fancy trips to write features about Zuma's groundbreaking new 3-D engine.