Xbox 360's Death Rate is 54.2%

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Xbox 360's Death Rate is 54.2%

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A print-only survey published in Game Informer found that Xbox 360 owners were five times as likely to have a fatal hardware error as PS3 owners, seeing the dreaded RRoD at an astounding rate of 54.2 percent.

Game Informer surveyed approximately 5,000 gamers about hardware failure issues to put the omnipresent stories about the infamous Red Ring of Death into its proper context, reports Consumerist. The answers were slightly stunning: More than half of all Xbox 360 owners have seen their console die on them - 54.2%, in fact.

This figure is five times as high as its nearest competitor, with Sony's PS3, which clocks in at 10.6%, with the plucky little Wii the most healthy at a 6.8% failure rate. While the Consumerist points out that Microsoft's numbers might be a bit inflated due to the 360 being used the most out of the three, I'm not quite buying it - yes, 40.3 percent of 360 owners use the console three to five hours a day, but that's just a smidgen ahead of the PS3's 37 percent. Not nearly enough to account for the discrepancy.

While the number is certainly high, when you think about it, it almost feels a bit low - 45.8% of Xbox 360s haven't ever broken once, which doesn't seem to fly with all the horror stories about everybody and their mother's 360s bricking. There may be a simple explanation for this, though: The survey counts 360 owners new and old, and if we assume that the first generation of 360s had a much higher failure rate, but that modern Elites are more sturdily built, that might just average out to the number we have here.

Or, maybe it's just a matter of personal luck. I've had two 60GB PS3's fail on me since April, and my 360 Elite is still chugging away just fine. Go figure.

Still, despite the high failure rate, and despite Microsoft having the "worst" customer service of the big three, the Xbox 360 somehow maintains strong brand loyalty - only 3.8% of 360 owners surveyed said they'd never buy an Xbox 360 again. I guess we gamers are a forgiving bunch.

(Game Informer (Print) via Consumerist)

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He-he. My 3 year old xbox is still running strong.

I'd also attribute that to the fact that it was only 5000 people surveyed. I mean, I'm sure Game Informer doesn't have the widest base of people... but you have to put that into context too. That's the Magazine they sell at Gamestop, right? Who exactly buys that magazine anyway? If I bought a game system, and it failed, I would probably give it another chance. If that second one failed? No way. Not unless it was leagues above everything else available right now. You're on your 3rd, and that's way more than I would ever go through.

Also, though I've never heard of a Wii failing, I've also never heard them played to the point where they might. It's also using hardware from... how many years ago? They HAVE to have worked out the kinks by now.

I've never heard of PS3's failing either, including mine.

I'm not surprised... Its a good machine, when it works :|

The Red Ring of Death is the only thing keeping me from getting a 360. These nubers scare me about what might happen if I get one.

This is the reason I have not gotten a 360. If this had never happened I would have bought one a long time ago. Probably before I got my PS3. Microsoft really screwed up on the 360's hardware.

Woa.

It's like you have 50/50 chance of buying a faulty unit.

Next time I feel like buying a new console I'll take my lucky coin with me.

The PS3 isn't perfect, but without sounding like a fanboy, im glad i made the decision...in fact scratch that, im a Sony fanboy.

Good thing I already got RROD, that means I'm safe! Right? RIght?!

Stupid Microsoft, giving you are giving fanboys some credibility damnit! I had no idea the figures were so high.

Could we have the numbers separated into how many Arcade/Premium/Elite systems die? Neither my brother's nor my own 360 have red ringed as of yet and we both bought Elites. I'd be interested to see how high the number was for each individual console build (including PS3s with different setups of course).

IdealistCommi:
The Red Ring of Death is the only thing keeping me from getting a 360. These nubers scare me about what might happen if I get one.

you wait a few weeks and get a new one free. but that still seems low...

W/e. My Elite has no problems, so these aren't worth a mummer's fart to me.

My good ol' 360 is yet to show those rings and i've had it for quite a while plus it's preowned.

The Austin:
He-he. My 3 year old xbox is still running strong.

if it died after you posted this I will laugh

then I'll show you this

but it did not die,did it?

The 360 is fine (most of the time) against a red ring as long as the person who owns the console has common sense.
The main cause for red ring is abruptly disconnecting the power supply from the xbox before it is turned off
OR
Moving the Xbox WHILE IT IS STILL RUNNING.

Yes, the Xbox would fail a lot by itself anyway but it would probably be only half as bad...
If people were smart enough to figure out you have to switch off a console before you do some crazy stuff.

So yeah, Xboxs' die a lot.
And as long as you look after one you can most likely avoid the Red Ring.
If you are smart enough and got it by not your own fault,
Then you'll probably be smart enough to make sure you don't have to fork out a penny for the inconvenience.

Suprisingly, game informer is a good magazine. I only took it because it comes up with nuggets of wisdom and exsclusives you can't find on the internet.

And here I thought it was at 25%... Microsoft, I've been too generous.

I'll say what I always say in this kind of thing, I find it absolutely appalling for Microsoft to let this disastrous RRoD make it through manufacturing.

I can never forgive any manufacturer a failure rate of 33% (54.2% apparently, but that's over 5,000 people, which is still appalling). I don't care if it's Microsoft, Sony, or Nintendo, once you start expecting your console to die on you every time you turn it on, something is wrong and it's not you.

Personally, if my PS3 crashed on me 3 times it's strike out. 1st time, okay, things happen, dust collects or whatever. 2nd time, fine, I'll play my games. 3rd time's the charm you're out of there, you cannot expect me as your customer to continue doing this shit (in all honesty, though, I'd probably be a hypocrite and continue sending it in for repairs).

All of my friends with 360 have had to go through a minimum of 3 Xboxes. I don't give a crap if they repair it for free, getting my 360 repaired for the 5th time kind of wears down the "free!" part of it.

My fucking PS2 works like brand new and I bought that near it's launch! While I'm not denying that console breaks down occasionally, they don't usually break down One third of the time.

Ouch. Better luck next time, Microsoft.

yeah thats weird. i know .... 12 people with 360's including myself and all of them are still working fine.
altho we all play with them vertical... keeps the vents working properly and reduces heat... that might have something to do with it....

If my Xbox hits me in the head with a RRoD ill just put an AXE to it and then buy a PS3. Eventually buy another 360 while keeping my old one with a hatchet in its side in the corner as a reminder.

That's actually a disgusting amount, how they survived selling such amazingly bad hardware is beyond me.

TheNumber1Zero:

The Austin:
He-he. My 3 year old xbox is still running strong.

if it died after you posted this I will laugh

then I'll show you this

but it did not die,did it?

....No, it did not.

Ugh, I remember when the red ring of doom got my wonderful 360.
Oh how I miss it.
Now I just have the ps3 left.
(But ironically I had one of those fail on me before and I had to return it.)

CantFaketheFunk:

Still, despite the high failure rate, and despite Microsoft having the "worst" customer service of the big three, the Xbox 360 somehow maintains strong brand loyalty - only 3.8% of 360 owners surveyed said they'd never buy an Xbox 360 again. I guess we gamers are a forgiving brainwashed bunch.

Fixed that for you. And that's coming from someone who's defended the 360 in the past. Of course I realize the hardware is crap, but the ratio of hours of enjoyment to hours of RROD are high enough where I can't complain that loudly.

I went 6 X360s in 5 months, a string of bad luck to say the least.

While I in no uncertain terms will not defend this horrible lapse in quality testing at Microsoft, I will say that I was satisfied with the way they've handled things in light of it. Example being that, despite not having a warranty, they replaced my bricked 360 for free and then gave everybody a free extended warranty anyway for this problem.

Not that it excuses the problem from happening in the first place, but again this survey seemed to take a poll from 360 owners both new and old, and thus you'd get a lot of first-gen/early adopters who suffered the RROD.

And hey, it could be worse. They could've declared that they had made the most beautiful thing in the world and that it shouldn't be criticized, and that developers and players should just learn to adapt to it.

I just got my 360 replaced today. That's number 6 for me alone. *sigh*

I own an Xbox 360 Elite and I finally had my first RROD after about 3 1/2 years. You wanna know what MS did to me after that. They said the damn warranty was expired and THEN they fixed it for FREE! Those Bastards!

Now my friend who has an older 80GB PS3, had his Blu-Ray player just stop working one day and Sony charged him about $150 to fix it. How awesome is that!

In all honesty though, the Xbox has had more problems with hardware than Sony. I still think Microsoft stands behind their product more than Sony and has done what they can to keep their customers happy.

I've bought the PS2 three times and my Xbox red ring twice and most recently scratched my GTA disc(wasn't a circular scratch but one that protruded from the middle of the disc outward that almost cut clean through).

It isn't brand loyalty for me, just that both systems were so damn good to me and what am I supposed to do with all the games I've already bought?

Pretty much all of my friends have had the red rings so surprised. Hell if they were to use the group of people I play with the percentage would be alot higher.

Would I get violently beaten if I told that this is why I prefer the PC?

I would take polls like this with a big grain of salt. Just from basic stats and sociology survey's like these are usually biased (ie people who have actual hardware problems would be more likely to answer the survey than those who haven't had hardware problems.) Also a survey that only has 5,000 responses out of...what like 30 million users? Not that reliable.

This is why I don't buy consoles on the first day. Just wait a year, the games are mostly shit anyways in the beginning :(

Kedimay:
The 360 is fine (most of the time) against a red ring as long as the person who owns the console has common sense.
The main cause for red ring is abruptly disconnecting the power supply from the xbox before it is turned off
OR
Moving the Xbox WHILE IT IS STILL RUNNING.

Yes, the Xbox would fail a lot by itself anyway but it would probably be only half as bad...
If people were smart enough to figure out you have to switch off a console before you do some crazy stuff.

So yeah, Xboxs' die a lot.
And as long as you look after one you can most likely avoid the Red Ring.
If you are smart enough and got it by not your own fault,
Then you'll probably be smart enough to make sure you don't have to fork out a penny for the inconvenience.

See? People making excuses for the huge screw up's Microsoft made. Blame the user! Not the hardware designer. Just admit that the 360 is a screwed up piece of hardware. It is the truth.

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