Dragon Age Ultimate Edition Misplaces an Expansion on Its Way to Europe

Dragon Age Ultimate Edition Misplaces an Expansion on Its Way to Europe

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If you've picked up the PS3 version of Dragon Age: Origins Ultimate Edition, and you're in Europe, you're not getting everything that you paid for.

European PS3 Owners who have grabbed the Ultimate Edition of Dragon Age: Origins over the last few days have found that the game contained much less Ostagar than it should should, after an error resulted in BioWare leaving the Return to Ostagar DLC off the disk.

Writing on the BioWare forums, Dragon Age producer Fernando Melo apologized for the error and said that while the Return to Ostagar pack was listed on the disk, the content was actually for something else. He said that anyone who had been affected by it should contact EA to get the Return to Ostagar pack added to his or her EA account, and then download the missing content via the PSN store. Melo made it clear that the error only applied to European copies of the game, identified by a product code on the starting with "BLES," then followed by a number printed on the spine of the game box, and said that the North American version worked fine.

While this is obviously an embarrassing error for BioWare and EA, at least it's something that was could be fixed relatively easily. Of course, anyone whose PS3 isn't hooked up to the internet is going to have a tricky time getting the content he or she is missing, especially if the reason behind the purchase of the Ultimate Edition was to get the DLC he or she couldn't obtain any other way.

Source: CVG

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Someone definitely loss their job over this error.

dang, that'd suck to get jipped out of some dlc.

wonder what content accidently replaced it?

Not like Return to Ostagar is anything to cry about, but I'm glad they're at least trying to fix it.

psrdirector:
wonder what content accidently replaced it?

That's pretty much what I was wondering.

"Hey, Bob, what's this content sitting next to the shipping boxes here"?
"Oh, that's the expansion for Dra-oh crap".

This might be my inner BioWare fanboy speaking, but I'm not really upset. At all, in fact. Sure, they fucked up, and someone should be punished. But at least they're coming clean and trying to make good on it.

It's PS3, they'll all be too occupied with FIFA 11 anyway.

That is what you get for buying Dragon Age on a console.

RabbiiFrystofsk:
It's PS3, they'll all be too occupied with FIFA 11 anyway.

Im not quite sure what to make off that but Im going for some Xbox fanboy gibberish.

However, Im not massively upset, I want these expansions and Im planning to buy the ultimate edition but I can easily download the expansion pack off PSN. Upsetting for people who cant get it but Its only one little add-on, the rest of the Ultimate Edition should take up time without it.

Great, first they force us to fork out £32 on Awakening, then make it impossible for us to register said expansion on their website, and now this... I'm beginning to think BioWare and EA aren't fully committed to us European PS3 players.

Rocket Dog:
That is what you get for buying Dragon Age on a console.

Heh, my thoughts exactly. Least they've made sure it's possible to fix.

Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

At least BioWare's coming clean about a fuck-up and not beating around the bush about it.

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

RabbiiFrystofsk:
It's PS3, they'll all be too occupied with FIFA 11 anyway.

or Final Fantasy [Insert Roman Numerals Here]...........

OT: that really does suck though, I would be really pissed if I bought a game that had something I paid for left off the disk.

I would probably demand a refund, but then again, I dont like Dragon Age.......

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Illegal... Aright, so to do something by mistake, and actually calling oneself out on it, and making best effort to correct the mistake is illegal.

Because it HAS to be an mistake, what possible financial gain could they have from excluding that DLC from the cd? None as it would eventually be discovered and they would have to correct it anyway.

But in the end I guess it says more about you, that you want to sue them for such a minor thing, which they are making best effort to correct, then anything else.

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Except they are trying to re-compensate the customer, it's just hard to fix an error without relying on online services to help fix it.

And about the whole "The settlement would make it worth the time" thing, I'm not saying it's a waste of time for you. I'm saying it's a waste of time for everyone else involved. Even if someone purposely cheated someone else out of four dollars, the other person suing them for hundreds of thousands of dollars would be a total dick move.

Leave it to gamers to still not be happy when a company immediately acknowledges its error and sets out to fix it.

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

This is the most nonsensical post I've seen in weeks. They made a mistake, they're adequately compensating players for that mistake, you wouldn't see a penny in the US or anywhere in Europe.

You compare unfavorably to a Snickers bar.

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You know Europe isn't a single country, right? All countries have their own laws...

P.S. And the open borders allow anyone to smuggle substances(like marijuana) that are controlled in some(but not all) of the European countries...

Well, that's embarrassing. At least they're doing something about it, but as best practise they should really make it a free download so people wouldn't have to go through any hazzle (I'd think interest in buying it separately has long passed by now anyway), and offer some replacement hard copy discs for those few who can't hook their PS3 up to the internet.

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

There are laws against false advertising (with considerable fines attached), and you could certainly get your money back, but European compensation law is generally sane enough that you can't sue someone for incredible amounts due to not getting a piece of DLC for your PS3.

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Except they are trying to re-compensate the customer, it's just hard to fix an error without relying on online services to help fix it.

And about the whole "The settlement would make it worth the time" thing, I'm not saying it's a waste of time for you. I'm saying it's a waste of time for everyone else involved. Even if someone purposely cheated someone else out of four dollars, the other person suing them for hundreds of thousands of dollars would be a total dick move.

That's another thing. Their solution is bs. Offering the content on an online service is a pathetic fix. They should re-release the ultimate edition and replace every defective copy. This also shows that they have absolutely no respect for their fanbase because as far as I'm concerned no competent person took the time to actually check the quality of the product that was being distributed. But it's not like quality assurance ever mattered to Bioware before. -zing-

This is by no means their best effort to correct it. It's a lazy attempt at avoiding a class-action lawsuit.

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Except they are trying to re-compensate the customer, it's just hard to fix an error without relying on online services to help fix it.

And about the whole "The settlement would make it worth the time" thing, I'm not saying it's a waste of time for you. I'm saying it's a waste of time for everyone else involved. Even if someone purposely cheated someone else out of four dollars, the other person suing them for hundreds of thousands of dollars would be a total dick move.

That's another thing. Their solution is bs. Offering the content on an online service is a pathetic fix. They should re-release the ultimate edition and replace every defective copy. This also shows that they have absolutely no respect for their fanbase because as far as I'm concerned no competent person took the time to actually check the quality of the product that was being distributed. But it's not like quality assurance ever mattered to Bioware before. -zing-

This is by no means their best effort to correct it. It's a lazy attempt at avoiding a class-action lawsuit.

You do realize that re-releasing it would cost quite a bit of money, right? Of course, from what I've seen, you're an idiot, so I can't really expect you to have known that in the first place.

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Except they are trying to re-compensate the customer, it's just hard to fix an error without relying on online services to help fix it.

And about the whole "The settlement would make it worth the time" thing, I'm not saying it's a waste of time for you. I'm saying it's a waste of time for everyone else involved. Even if someone purposely cheated someone else out of four dollars, the other person suing them for hundreds of thousands of dollars would be a total dick move.

That's another thing. Their solution is bs. Offering the content on an online service is a pathetic fix. They should re-release the ultimate edition and replace every defective copy. This also shows that they have absolutely no respect for their fanbase because as far as I'm concerned no competent person took the time to actually check the quality of the product that was being distributed. But it's not like quality assurance ever mattered to Bioware before. -zing-

This is by no means their best effort to correct it. It's a lazy attempt at avoiding a class-action lawsuit.

You do realize that re-releasing it would cost quite a bit of money, right? Of course, from what I've seen, you're an idiot, so I can't really expect you to have known that in the first place.

Of course I know re-releasing it would cost quite a bit of money. The people paid for a hard disc that includes the Return to Ostagar dlc. They deserve to receive a hard disk with the Return to Ostagar dlc on it. Stop thinking like a wallet with legs for once in your life.

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:

IronicBeet:

tetron:
Wish I was a European PS3 player. I'd sue Bioware for false advertising so damn fast. I'm surprised it makes no mention of anyone doing that, does Europe not have a law for that ?

You'd sue them for that?

Well yeah why not. If it said on the disc "includes Return to Ostagar expansion", I bought it, and it did not have the promised DLC. I would immediately get in touch with a lawyer.

Well, because it's kind of a douchebag thing to do. Suing a company over a $4 DLC is just greedy and a waste of time.

No, cheating people out of what they've paid for is a douchebag and greedy thing to do. And the settlement from the lawsuit would make it well worth the time.

Irregardless of how much it costs it's not just an "error" it's illegal.

They may be trying to fix it but honestly what else can they do ? Say they intentionally didn't include it, and have no intention of compensating the customer ? The court would hit them so damn hard it almost wouldn't be funny.

Except they are trying to re-compensate the customer, it's just hard to fix an error without relying on online services to help fix it.

And about the whole "The settlement would make it worth the time" thing, I'm not saying it's a waste of time for you. I'm saying it's a waste of time for everyone else involved. Even if someone purposely cheated someone else out of four dollars, the other person suing them for hundreds of thousands of dollars would be a total dick move.

That's another thing. Their solution is bs. Offering the content on an online service is a pathetic fix. They should re-release the ultimate edition and replace every defective copy. This also shows that they have absolutely no respect for their fanbase because as far as I'm concerned no competent person took the time to actually check the quality of the product that was being distributed. But it's not like quality assurance ever mattered to Bioware before. -zing-

This is by no means their best effort to correct it. It's a lazy attempt at avoiding a class-action lawsuit.

You do realize that re-releasing it would cost quite a bit of money, right? Of course, from what I've seen, you're an idiot, so I can't really expect you to have known that in the first place.

Of course I know re-releasing it would cost quite a bit of money. The people paid for a hard disc that includes the Return to Ostagar dlc. They deserve to receive a hard disk with the Return to Ostagar dlc on it. Stop thinking like a wallet with legs for once in your life.

I'll stop thinking like a wallet with legs when you stop being so greedy. I can understand being mad and wanting fair compensation, but that's what Bioware's trying to do, and suing them won't benefit anybody but yourself.

 

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