DDO Mods Accidentally Go Ban-Crazy

DDO Mods Accidentally Go Ban-Crazy

image

Turbine accidentally turned Chaotic Evil with its ban-hammer over the weekend, though now it seems to be acting in a Lawful Good fashion. Does that mean it's True Neutral?

A recent Halloween event in Dungeons and Dragons Online seems to have bestowed more tricks than treats on players. Yesterday, a number of three-day bans from the game were given out by Turbine's GMs because a number of players were apparently taking advantage of an unnamed exploit that popped up during "Mabar, The Endless Night Festival." While this may seem fair, it turns out that a lot of the players weren't even aware that the exploit existed. To make matters worse, the bans hit right after Turbine's customer support left for the evening.

According to Massively, Turbine sent the following message out to players who were banned:

"Recently we conducted an investigation into an exploit that was being utilized in Dungeons and Dragons Online: Eberron Unlimited, involving our recent Mabar, The Endless Night Festival. As a result of that investigation, your account has been identified in utilizing this exploit. Please be advised that use of an exploit is strictly prohibited by our Code of Conduct.

At least two threads discussing the bannings have been deleted from the DDO forums. However, in a recent update to the story, it turns out that many of the bannings happened by mistake, thanks to an error in the "exploit suspension process".

Turbine's Tolero posted the following message to let the community know what happened:

Last night, some DDO players received erroneous temporary suspensions or warnings regarding an exploit. Due to a technical issue in our exploit suspension process some players participating in the Mabar festival event were incorrectly notified of a rules violation. Any accounts that were temporarily banned as a result of this issue will have their account access restored and will be credited 100 Turbine Points. Any accounts that received warnings will have those warnings removed from their record.

This error was an isolated incident and should have no further impact for any DDO players. As always, we welcome player feedback on all aspects of DDO and continually seek to improve the quality of the service we provide to players.

We sincerely apologize for any inconvenience or confusion and thank you for your patience while we worked to resolve the issue.

Source: Massively

Permalink

Huh, Sounds more in place with Trollar, the April Fools Festival.

I hate to bring this up but I wonder if their audience acted in the same way we did during the Great Banning of 2010. Twitter was alive with the sounds of screaming!

That sucks for all the DDO players, I wonder if they'll go to WoW now?

hey they are acting rather nice in responce to what is basicly a huge screw up.

Am I the only one wondering what exactly could be considered an exploit by their "exploit suspension process" (what?) but also be something the banned players were often unaware of?

so...........the exploit suspension system...........had an exploit/glitch?

shouldn't account systems be one of the major things companies take care of first, especially if it's a MMO?

vansau:
Turbine accidentally turned Chaotic Evil with its ban-hammer over the weekend, though now it seems to be acting in a Lawful Good fashion. Does that mean it's True Neutral?

I'm pretty sure this just means they take an xp penalty for bad roleplaying and lose double favor with BOTH their chosen deities. You'll have to ask their DM to be sure, tho. I'd be careful tho, shareholders hate allowing saving throws.

RatRace123:
That sucks for all the DDO players, I wonder if they'll go to WoW now?

actually, DDO is where ex WoW player's go :P and people who like D&D and hate WoW.

i hate WoW, love D&D, and a few friends are the same way, and i've been playing DDO since the closed beta's b4 launch :P

Heh, a huge 'woops' if I ever saw one :3

Good thing they actually made up for it in a way.

Kevonovitch:

RatRace123:
That sucks for all the DDO players, I wonder if they'll go to WoW now?

actually, DDO is where ex WoW player's go :P and people who like D&D and hate WoW.

i hate WoW, love D&D, and a few friends are the same way, and i've been playing DDO since the closed beta's b4 launch :P

Or people who are too cheap to pay for $15 a month. Just putting that out there.

Also, the mods are always ban crazy. I got banned within 30 minutes of making my first character.

Kevonovitch:

RatRace123:
That sucks for all the DDO players, I wonder if they'll go to WoW now?

actually, DDO is where ex WoW player's go :P and people who like D&D and hate WoW.

i hate WoW, love D&D, and a few friends are the same way, and i've been playing DDO since the closed beta's b4 launch :P

But I play both what does that make me. :(

Anyhow, Tuesday to Wednesday is hardly over the weekend.

Oh my god some many threads got deleted I lost count. It was a very interesting night; I almost didn't make it online to play because of all the top notch forum drama.

Customer service should never take the night off. There should be a damn night staff and they should always be able to directly talk to the developers simply because stuff like this happens.

To me it just sounds like a mod got drunk and crazy. I don't see how your "exploit suspension system" can be so broken it just randomly bans people.

A article, on the escapist, calling out other people for going ban crazy for a stupid reason...

"Pot, its kettle. Youre black!"

Totally acceptable since its mods on another site huh... -.-;

Turbine's mod/support teams are filled with assholes.

I got a 3 day temp ban in LOTRO for saying "cocks" in private chat.

Kevonovitch:

RatRace123:
That sucks for all the DDO players, I wonder if they'll go to WoW now?

actually, DDO is where ex WoW player's go :P and people who like D&D and hate WoW.

i hate WoW, love D&D, and a few friends are the same way, and i've been playing DDO since the closed beta's b4 launch :P

True I started with WoW and didn't like it and went with ddo besides I play D&D pen and paper and I'm a rouge and the stealth system is great in ddo and WoW... Not so much

I got frustrated with the forum Drama, I was unaffected and this is a bit laughable, but the forum posts over on the offical forums..... well way too many people take it way to eriously.

Fortunately for them, the addition of 100 turbine points to accidentally banned accounts and the humble apology gave them a +5 circumstance bonus on what was only a DC10 "Acrobatics: Backpedal" check in the first place. It would seem that when Turbine made DDO free, their DM gave them a Belt of Great Prowess.

SaintWaldo:

vansau:
Turbine accidentally turned Chaotic Evil with its ban-hammer over the weekend, though now it seems to be acting in a Lawful Good fashion. Does that mean it's True Neutral?

I'm pretty sure this just means they take an xp penalty for bad roleplaying and lose double favor with BOTH their chosen deities. You'll have to ask their DM to be sure, tho. I'd be careful tho, shareholders hate allowing saving throws.

AC10:
To me it just sounds like a mod got drunk and crazy. I don't see how your "exploit suspension system" can be so broken it just randomly bans people.

Many of the bans were deserved. Sounds to me like a error in the SQL used to generate the list of bans/warnings.

The event had a quest that spawned periodically, where random players were grouped to fight a dragon (based on the player level).

Multiple instances of this quest were active at once (as the event was popular due to the rewards).

The reward for killing the dragon (a 'spectral dragon scale') was used to craft rare items.

There was an exploit that enabled a player to (possibly) get more than one reward (scale) per quest.

It appears that anyone who was in the quest when another player used this exploit was warned.

RoBi3.0:
But I play both what does that make me. :(

Either confused or disturbing. :p

I'd gripe about this whole exclusive "you can only play one game" BS, but with MMOs... honestly, my hat's off to you, I don't know how you find the time.

Classic MMO "RPG" management: punish players for any kind of creativity or success, don't fix the game.

Nutcase:
Classic MMO "RPG" management: punish players for any kind of creativity or success, don't fix the game.

Why should the cheaters not have to take any responsibility for their actions?

I know how this exploit worked and there was no 'creative' game play involved.

People who used this exploit knew they were cheating for profit and not using a valid 'tactic'.

"Fixing the game" would punish players who had a genuine issue (beyond their control) by depriving them of a reward they had earned.

night_chrono:
I got a 3 day temp ban in LOTRO for saying "cocks" in private chat.

How does private chat moderation work? I dislike full-monitoring/keyword monitoring.
Most MMOs afaik tend to run a only-if-it's-reported system.
People say all sorts of stuff in private chat lol, a lot of it not serious, so you only need to be careful to whom you talk to ^^.

Power crazy mods eh? Sounds familiar.....

Mackheath:
Huh, Sounds more in place with Trollar, the April Fools Festival.

So this is what you do when we talk? And here I thought Sara and I had your undivided attention. /sadface

OT: I'd say it's more like chaotic neutral.

Shoot, I wish I had been online, and banned. 100 points isn't a laughable amount.

Kevonovitch:

RatRace123:
That sucks for all the DDO players, I wonder if they'll go to WoW now?

actually, DDO is where ex WoW player's go :P and people who like D&D and hate WoW.

i hate WoW, love D&D, and a few friends are the same way, and i've been playing DDO since the closed beta's b4 launch :P

Same, never touched WoW, had no interest ever, but DDO snatched me quickly.

Starke:

RoBi3.0:
But I play both what does that make me. :(

Either confused or disturbing. :p

I'd gripe about this whole exclusive "you can only play one game" BS, but with MMOs... honestly, my hat's off to you, I don't know how you find the time.

I guess I will go with disturbing then. :)

I manage to play both because I never sleep.

Pirate Kitty:

Mackheath:
Huh, Sounds more in place with Trollar, the April Fools Festival.

So this is what you do when we talk? And here I thought Sara and I had your undivided attention. /sadface

OT: I'd say it's more like chaotic neutral.

....Go batshit insane and ban people by the hundreds? Go on the Escapist? Troll people of an MMO? Do what?!

tharglet:

night_chrono:
I got a 3 day temp ban in LOTRO for saying "cocks" in private chat.

How does private chat moderation work? I dislike full-monitoring/keyword monitoring.
Most MMOs afaik tend to run a only-if-it's-reported system.
People say all sorts of stuff in private chat lol, a lot of it not serious, so you only need to be careful to whom you talk to ^^.

Not to mention they have several moderators dedicated to watching what my kinship (guild) says in their chat.

Turbine is a bunch of assclowns.

Oh great, so I'm playing a dictator-like moderated game. At least they apologized and gave everyone who did get banned extras. Cause playing DDO is like eating chocolate chip cookies to me.

tharglet:
How does private chat moderation work? I dislike full-monitoring/keyword monitoring.
Most MMOs afaik tend to run a only-if-it's-reported system.
People say all sorts of stuff in private chat lol, a lot of it not serious, so you only need to be careful to whom you talk to ^^.

From my experience playing DDO and LotRO (over the last 5 years) Turbine does not actively monitor private chat.

But if you are reported by one of your fellowship/party/PUG then the GM can check the logs (only typed not via the voice chat built into either game).

I have never heard of anyone being banned for swearing (both games have swear filters), only for abusing another player.

No one gets banned for JUST saying 'cocks'.

Anyone who claims that Turbine takes the time to monitor their private chat is exagerating and/or is annoyed because they were banned for abusing other players (and wants revenge).

Turbine simply does not spend valuable man hours (ie dollars) monitoring potty mouthed players.

 

Reply to Thread

Log in or Register to Comment
Have an account? Login below:
With Facebook:Login With Facebook
or
Username:  
Password:  
  
Not registered? To sign up for an account with The Escapist:
Register With Facebook
Register With Facebook
or
Register for a free account here