Sony Offers "Sincerest Apologies" for PSN Attack

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sir.rutthed:
I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

JDKJ:

snfonseka:
"sincerest apologies".... That's it?

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

Which suggests that perhaps Westerns would be well-advised to learn something from the Asian cultures and, perhaps, realize that the things we can touch are not the only things with value.

Choppaduel:
Insufficient. Words are meaningless and forgettable.

Words may be forgettable but actions can be easily remembered, probably the reason why they bowed in front of the public.

i still believe sony has handle this situation very well. i dont eve think an apology is entirely necessary, but its certainly nice of them to do so

RedEyesBlackGamer:

snfonseka:

RedEyesBlackGamer:

What did you expect? It wasn't even their fault.

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

I am just pointing out that they have a responsibility regarding protecting the data that they have in their servers, even the fault of the attack. I hope some legal authority (such as U.K. Information Commissioner) will look into this issue deeply and check whether there are any loopholes in Sonys' end.

For those who want to accept the apology and be silent, I respect your idea but I don't agree with you.

Say what you like about this whole incident, but the guys bowed. They stood up in a press conference, and they bowed. Would this happen anywhere else, in any other country, and all you'd get is some jackass being paid to say: "We're really, really sorry. Like, really sorry."

Right on, Sony. There was a fuck up and you apologised like true human beings. My respect for you is now +5.

JDKJ:

sir.rutthed:
I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

JDKJ:

Do you understand the Asian concept of "losing face?" It isn't much like the Western concept of an apology -- one that's usually insincere and don't mean much of anything.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

Which suggests that perhaps Westerns would be well-advised to learn something from the Asian cultures and, perhaps, realize that the things we can touch are not the only things with value.

Or it suggests that Easterners could stand to learn something from us that saying sorry and doing a toe touch isn't enough to make up for such an epic screw up. Neither culture is "right", this is just the way things are.

Not good enough. I expect to be installed as the new Emperor of Japan. Being unable to play on the Playstation network for a week is the greatest tragedy in the history of the human race, if not the history of the Universe as a whole (though Bambi's mum dying was pretty bad too). The hacker responsible is a worse human being than Joseph Stalin. When caught I expect him and his extended family to be buried alive, and his name erased from the annals of history.

Continues for hundreds of pages.

Sparrow:
Say what you like about this whole incident, but the guys bowed. They stood up in a press conference, and they bowed. Would this happen anywhere else, in any other country, and all you'd get is some jackass being paid to say: "We're really, really sorry. Like, really sorry."

Right on, Sony. There was a fuck up and you apologised like true human beings. My respect for you is now +5.

I agree. They have gained more respect from me, and even though I don't like the fact that they were slow to give info out, they acted like people and not an emotionless company.

Good on ya Sony!

Dastardly:
I just wish they didn't have to do this. It'd be nice if they could just say, "Look. We got hacked. It's the hackers' fault. We're going to try to fix it going forward, but quit blaming us. Seriously, it's like blaming a guy whose house got robbed because he happened to be borrowing your lawnmower at the time."

Sort of... but it's more like blaming a bank for being robbed because it had your money. Yes, it's primarily the robbers' fault, but the bank did promise security.

Anyway, I'm honestly on Sony's side here. Not because I like them or am a fanboy, hell I'm kind of sorry I used PSN right now, but because digital distribution is the future of gaming (and movies and music) and networks like PSN are going to be a core part of it. If the blowback on this hurts consumer trust and makes people stop using them, that's going to be a BIG blow to the industry.

Choppaduel:
Insufficient. Words are meaningless and forgettable.

Yeah, well, would it be better if they didn't apologize?

snfonseka:

RedEyesBlackGamer:

snfonseka:

Really? If I am not mistaken they have a responsibility for protecting their customer details and credit card info etc. If you mean by "It wasn't even their fault." that the attack was conducted by external party, well yea... attacks were/ are/ will be always conducted by external parties. A company won't attack to itself. But that doesn't mean it has no responsibility towards its' customers privacy protection.

I just don't understand the amount of hate they are getting. I guess it is easier for people to vent at the only party with a face in this disaster.

I am just pointing out that they have a responsibility regarding protecting the data that they have in their servers, even the fault of the attack. I hope some legal authority (such as U.K. Information Commissioner) will look into this issue deeply and check whether there are any loopholes in Sonys' end.

For those who want to accept the apology and be silent, I respect your idea but I don't agree with you.

But that's what Sony's already has done and is promising to do: figure out where they went wrong and take the necessary steps to rectify the situation so that it doesn't happen again. I don't think they're saying that there weren't any "loopholes." I think the apology is an admission that they fucked up and that there were loopholes in the system, but loopholes that they're now trying to fix -- not only for their own benefit and the benefit of their customers but also for everyone engaged in e-commerce and who faces similar risks and can therefore learn from their experiences. What more would you like them to do?

Gee I sure wish I could compromise the personal information of millions of people and get off the hook with a couple shiny baubles and a "oops my bad fellas".

Sony needs to be hit where it is going to hurt, the bank account. Some massive law firm needs to hit Sony with a real bastard of a class action law suit. People trusted Sony to keep their information safe and they failed in every way possible and now they should pay a in the billions of dollars because of THEIR failures.

Sony failed first by having obviously sub par security measures in place to protect their customers' personal information. They continued to act like twats by sitting on what they knew for a week leaving their customers in the dark while their personal data was in the hands of the hackers. I don't buy for a minute that they didn't know, or at least strongly suspect, earlier than they are claiming. And they are continuing to fail with this publicity stunt and staged apology.

I for one don't accept this "apology". I don't care if they bowed or went out there and committed seppuku on the bloody stage. As I said earlier they need to be hit with massive punitive damages for this fuck up and not be let off the hook with this PR stunt of an apology and minimal compensation.

Dexter111:
This article is in serious need of that picture: http://www.businessinsider.com/sony-exec-bows-deeply-in-apology-for-security-breach-2011-5

image

Nope. That would make it too difficult to paint them as the bad guys. Can't have pictures of the bad guys being forced to eat their own shit.

Choppaduel:
Insufficient. Words are meaningless and forgettable.

All I ever wanted
All I ever needed
is my credit card information, in my arms

Words are very
unnecessary
they can only do harm...

(just wanted to do that)
And yeah, these apologies are all they can do and I applaud them for it, for a company to do this is something big, regardless of cultural stuff..

hehe...sorry.

OT: Nice that they're personally apologizing like that and giving free PSN plus for a month I believe it was? But still going to take some time to rebuild their bond with previous/new sony customers.

I am of the highest opinion that gamers need to take the collective stick out of their collective asses...Sony may have not had the proper encryption, but in no way was this their fault. Blame the hackers; not the victim(s). It's asinine and basically is like blaming a murder victim because he had your car keys in his pocket at the time, having borrowed them from you for a brief time. Take the stick out and look at what Sony is doing...they apologized and their culture there, that means a HELL of a lot more than it does here. They're getting PSN back up, they're giving us all free stuff, and they're trying to improve security. They're doing the best; that's all we can ask. And to those who says XBL is invulnerable, think again. This could happen to XBL, Facebook(!), Amazon, Google, etc. Anonymous and other hackers are not "vigilantes" or "freedim fighters" They're people ruining other people's lives: they're criminals and should be treated as such. We don't bow or cave in to crooks, we lock them up. Maybe a day for each person they screwed with would be appropriate (75 million days each...just enough time in prison)...

sir.rutthed:

JDKJ:

sir.rutthed:
I really wanna know who this hacker/these hackers is/are. Not because I need a face to channel my nerd rage, just because it'd be interesting to see what one of the greatest computer minds of this generation looks like. Besides, the guy's obviously got skill. I can't imagine him doing a lot of time before he starts working for the FBI or something.

That's all well and good, but us westerners don't give a damn about saying sorry and bowing. That's why there's also the free stuff and upgraded membership, I'd imagine.

Which suggests that perhaps Westerns would be well-advised to learn something from the Asian cultures and, perhaps, realize that the things we can touch are not the only things with value.

Or it suggests that Easterners could stand to learn something from us that saying sorry and doing a toe touch isn't enough to make up for such an epic screw up. Neither culture is "right", this is just the way things are.

You make it sound as if a "my bad" is all they're doing in response.

headshotcatcher:

Choppaduel:
Insufficient. Words are meaningless and forgettable.

All I ever wanted
All I ever needed
is my credit card information, in my arms

Words are very
unnecessary
they can only do harm...

(just wanted to do that)
And yeah, these apologies are all they can do and I applaud them for it, for a company to do this is something big, regardless of cultural stuff..

Why do I know that so well? What is it from??

I find it odd that people think this isnt sonys fault they were attacked my internet hackers not wizards if you are a giant company with peoples card details you should have the security to protect it.

It like not blaming a bank that has been robbed because someone didnt close up properly.

Also the amount of time it took for them to tell psn users that they were at risk was terrible.

The Incredible Bulk:

headshotcatcher:

Choppaduel:
Insufficient. Words are meaningless and forgettable.

All I ever wanted
All I ever needed
is my credit card information, in my arms

Words are very
unnecessary
they can only do harm...

(just wanted to do that)
And yeah, these apologies are all they can do and I applaud them for it, for a company to do this is something big, regardless of cultural stuff..

Why do I know that so well? What is it from??

Depeche mode :D

Shadie777:

snfonseka:
"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

Furthermore, I'd like everyone to stop supporting the criminals who are behind this cowardly attack. I'm reading comments everywhere, including on The Escapist, stating how amateuristic Sony has handled this entire case. Well, I object and I state that they couldn't have done a better job, considering the circumstances. Nothing is hacker proof. Banks and other major companies have been hacked in the recent past, so the possibility of Sony getting hacked, no matter how watertight their security, was fairly large to begin with. And everyone justifying the criminal acts that have been undertaken, should equally be punished in my opinion.

I'm only hoping for two things:

1. That the network gets fixed asap and that everyone can continue playing instead of undeservedly bashing on Sony.
2. That the hackers behind this are caught asap and thrown in jail for the next two decades with a bucket of soaps.

That is all.

The apology is nice, but it really is meaningless. Call me a culturally insensitive prick but just saying "I'm sorry" doesn't cut it when you screw the pooch. What matters is what you do to make it up to the pooch.

I've already sold my PS3, because I've lost faith in them. It's not just the hacking incident, that was just the proverbial straw that broke the camels back.

But I'm reserving final judgment for a while. What matters isn't how sorry they are, but how they respond if fraudulent charges start rolling in on the compromised cards.

The Incredible Bulk:

headshotcatcher:

All I ever wanted
All I ever needed
is my credit card information, in my arms

Words are very
unnecessary
they can only do harm...

(just wanted to do that)
And yeah, these apologies are all they can do and I applaud them for it, for a company to do this is something big, regardless of cultural stuff..

Why do I know that so well? What is it from??

The greatest song of all time: http://www.youtube.com/watch?v=aGSKrC7dGcY

edit: damn, beat me to it.

Joa_Belgium:

Shadie777:

snfonseka:
"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

Who says he is being sarcastic?
Or did you meant to refer to 'snfonseka'? You quote 'Shadie777' and say "exactly" and then accuse him of living under a rock. I'm confused, lol.

I accept this humbly, if there's one thing I know about Japan its that they take their business very fucking seriously.
I do have to say that Sony didn't need to add the free PS+ in for my case, but I will accept it. All I really want is just to be able to play online, browse the store, and just chill. I do know my mom will put the Qrocity (I hope that is spelled right) service to good use.

And to the people that flame them for being 'push over apologetic' what if they didn't and carried on as if the attack never happened? Food for thought.

Dastardly:

Tom Goldman:
Permalink

Great PR move, honestly. And a hard one for a lot of hard-working folks to make. The technicians know it's not their fault, and they know this is making them look bad... but the company at large knows they can't convince the irrational public of this, because the hackers don't have any faces to hate (yet).

So they throw themselves under the bus, and offer an unqualified apology accepting the "blame," just to get things back on track. Swallowing the pride and getting down to business. Kudos to Sony. I don't own any Sony consoles or products, but this gives me some real respect for them.

I just wish they didn't have to do this. It'd be nice if they could just say, "Look. We got hacked. It's the hackers' fault. We're going to try to fix it going forward, but quit blaming us. Seriously, it's like blaming a guy whose house got robbed because he happened to be borrowing your lawnmower at the time."

They are not at fault at all? That's not right at all.

They did two major things wrong.

1.) Took too long to inform the public of stolen data

2.) Did not adequately protect the data (hacks happen sure, but how often does a hacker get away with EVERYTHING!?) there should have been some segmentation and multiple security measures protecting this data, this was probably the biggest information theft hack in history.

Vanbael:
I accept this humbly, if there's one thing I know about Japan its that they take their business very fucking seriously.
I do have to say that Sony didn't need to add the free PS+ in for my case, but I will accept it. All I really want is just to be able to play online, browse the store, and just chill. I do know my mom will put the Qrocity (I hope that is spelled right) service to good use.

And to the people that flame them for being 'push over apologetic' what if they didn't and carried on as if the attack never happened? Food for thought.

You can make some of the people happy all of the time. You can even make all of the people happy some of the time. But what you damn sure ain't never gonna do is make all of the people happy all of the time. That's just the way of people.

headshotcatcher:

The Incredible Bulk:

headshotcatcher:

All I ever wanted
All I ever needed
is my credit card information, in my arms

Words are very
unnecessary
they can only do harm...

(just wanted to do that)
And yeah, these apologies are all they can do and I applaud them for it, for a company to do this is something big, regardless of cultural stuff..

Why do I know that so well? What is it from??

Depeche mode :D

Ah, knew it was something like that! Props, mate.

That Guy Who Phails:

Onyx Oblivion:

Tom Goldman:
*snip*

what is yoru avatar from...I recognize it, but can't place it at all, though.

Hmm...Kinda looks like it's from Chrono Trigger...

yeah I think its a Nu from Chrono Trigger

Joa_Belgium:

Shadie777:

snfonseka:
"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

Furthermore, I'd like everyone to stop supporting the criminals who are behind this cowardly attack. I'm reading comments everywhere, including on The Escapist, stating how amateuristic Sony has handled this entire case. Well, I object and I state that they couldn't have done a better job, considering the circumstances. Nothing is hacker proof. Banks and other major companies have been hacked in the recent past, so the possibility of Sony getting hacked, no matter how watertight their security, was fairly large to begin with. And everyone justifying the criminal acts that have been undertaken, should equally be punished in my opinion.

I'm only hoping for two things:

1. That the network gets fixed asap and that everyone can continue playing instead of undeservedly bashing on Sony.
2. That the hackers behind this are caught asap and thrown in jail for the next two decades with a bucket of soaps.

That is all.

Here here!! This situation has people clamouring at Sony's gates with pitchforks and torches and lets face it the second easiest job in the world? assigning blame (after spending money)

The gravity of Japanese people bowing cannot be looked over with the contempt of "Yeah? words mean nothing. I want action!" I'd rather those responsible within a company express sincere, genuine apologies than resign and avoid any hard work of taking responsibility which too many companies and nation's governments are in the habit of doing lately.

For me, an apology is realising you've done wrong, understanding the nature of the error at hand and then making amends to fix the problem. Sony have done this by the numbers and the book and I never expressed any unneeded hatred towards them or the issue in the first place.

Joa_Belgium:

Shadie777:

snfonseka:
"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

I am kind of confused, why you are insulting me when Im basically saying that Sony wer sincerely sorry and that I forgive and support them. I wasn't being sarcastic. If I was I would of put /sarcasm. I know bowing isn't a usual custom, that is the reason why I said they take it seriously.

Joa_Belgium:

Shadie777:

snfonseka:
"sincerest apologies".... That's it?

The executives bowed deeply. Do you realize that in Japan they take bowing seriously? This shows that they are seriously sorry for what happened.

Exactly, someone who understands how serious the top of the company takes this. I don't know how long you've been living under a rock, Shadie777, but bowing down to someone in Japan is not a usual custom, let alone a multinational corporation, and means they show a great deal of respect to their customers.

Furthermore, I'd like everyone to stop supporting the criminals who are behind this cowardly attack. I'm reading comments everywhere, including on The Escapist, stating how amateuristic Sony has handled this entire case. Well, I object and I state that they couldn't have done a better job, considering the circumstances. Nothing is hacker proof. Banks and other major companies have been hacked in the recent past, so the possibility of Sony getting hacked, no matter how watertight their security, was fairly large to begin with. And everyone justifying the criminal acts that have been undertaken, should equally be punished in my opinion.

I'm only hoping for two things:

1. That the network gets fixed asap and that everyone can continue playing instead of undeservedly bashing on Sony.
2. That the hackers behind this are caught asap and thrown in jail for the next two decades with a bucket of soaps.

That is all.

There is a difference between being hacker-proof and having EVERYTHING taken in one hack.

Sure a bank isn't theft-proof either, but I would expect the cash to be kept in a vault of steel, not a fucking cardboard box.

I could really care less how deeply sorry they are, of course they're sorry, this is going to hurt the company massively. The only way they can make amends is reward users with something that is WORTH the data theft (as in, NOT one month of a service that is probably auto-recurring)

Nobody is supporting the hackers, NOBODY. Geohotz is not behind this, Anonymous is not behind this. Those are the groups some people support, and they are not involved in this attack. The reason most of the blame is leveled at Sony is simple, because we expect this kind of behavior from criminal hackers, and it goes without saying that it's horrible and wrong. However, given that they will always exist and try to steal data, we also expect that a company will do their best to protect said data. Sony did not do their best, not by a long shot. This hacker got all of our personal information, and everything but the credit card number was on their servers in PLAINTEXT!. Sony violated our expectations and our trust, that is why most of the hate is directed at them.

JDKJ:
You make it sound as if a "my bad" is all they're doing in response.

Well that's pretty much all they are doing. What else are they doing? Giving out a free month of premium PSN? Wow, they were responsible for millions of customers' personal information and possibly credit card info being stolen and they are trying to get off the hook by throwing em 15 dollars and a staged apology.

Oh, and they are upgrading the safeguards for PSN. Well gee that's kinda shutting the barn door after the horse is out don't ya think? That improved security should have been there in the first place.

None of this changes the fact that millions of people trusted them to keep their personal information secure and they failed to keep even a single one safe. To make matters worse they sat on this fact for a week before telling people their information was compromised.

They SHOULD have been up front with people from the beginning and not hide for a week. They SHOULD have had these improved security measures in place from the beginning. They SHOULD have done a lot of things differently but they didn't and sending three executives out to pretend to be sorry is way too little too late.

danpascooch:

Dastardly:

Tom Goldman:
Permalink

Great PR move, honestly. And a hard one for a lot of hard-working folks to make. The technicians know it's not their fault, and they know this is making them look bad... but the company at large knows they can't convince the irrational public of this, because the hackers don't have any faces to hate (yet).

So they throw themselves under the bus, and offer an unqualified apology accepting the "blame," just to get things back on track. Swallowing the pride and getting down to business. Kudos to Sony. I don't own any Sony consoles or products, but this gives me some real respect for them.

I just wish they didn't have to do this. It'd be nice if they could just say, "Look. We got hacked. It's the hackers' fault. We're going to try to fix it going forward, but quit blaming us. Seriously, it's like blaming a guy whose house got robbed because he happened to be borrowing your lawnmower at the time."

They are not at fault at all? That's not right at all.

They did two major things wrong.

1.) Took too long to inform the public of stolen data

2.) Did not adequately protect the data (hacks happen sure, but how often does a hacker get away with EVERYTHING!?) there should have been some segmentation and multiple security measures protecting this data, this was probably the biggest information theft hack in history.

It's not even close to being the biggest information hack in history. That dubious distinction goes to TJ Maxx who lost about ten times as many credit card accounts as Sony lost (and that Sony has actually lost usable credit card information is still up for debate, I think). And TJ Maxx, unlike Sony, didn't discover it for months after it occurred. And the credit card information that TJ Maxx lost actually resulted in clone cards being used to withdraw millions of dollars from ATM machines. The Sony hack so far is peanuts in comparison.

Cool. I expected this though.

I assume the free stuff only applies to current accounts? I don't even remember what the PSN name I made four years ago is. >.> I went to setup a new account the day after it was shut down.

snfonseka:
"sincerest apologies".... That's it?

nope
we get a months free of PS+ (even those without it),Quriocity,and some additional free content on the PS store
Also this appoligy is a big thing, how many times have u seen a huge buissness face the angry mob and say "Sorry..... we realy did fuck up" tht takes a lot of guts and im glad they did it

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