Hotmail Users Accuse Microsoft of Sabotaging PSN Revival

 Pages 1 2 NEXT
 

Hotmail Users Accuse Microsoft of Sabotaging PSN Revival

image

Some Hotmail users haven't been able to properly reset their PSN account information as the service comes back online, and they're pointing fingers at Sony's chief rival.

On Saturday, Sony was finally able to gradually restore functionality to its PlayStation Network after what felt like a bazillion weeks of outage (but was really more like three). Understandably, many users now intend to change the password on their PSN account to prevent another hack - but some of them are saying that Microsoft is intervening to stop that from happening.

According to posts on the Windows Live Help site, more than a few Hotmail users are claiming that they have not been able to receive any emails from Sony and PSN since functionality was restored - with some saying that they have been waiting for as many as 40 or 50 hours without getting their mail. Seeing as how the "reset password" links in the Sony emails expire within 24 hours of being sent, that is naturally more than a bit problematic.

Given that the users claim to have no problem receiving emails on other services like Google's Gmail - and that Hotmail is operated by MSN and thereby Microsoft - more than a few are claiming that this is a ploy by Redmond to sabotage Sony's desperate attempts to get PSN back on its feet. "It's a disguisting [sic] way of taking down Sony and PSN like this," wrote one user. "[Microsoft knows] they can't compete with [Sony] so they just backstab them after they had to put down the servers. That's just weak..."

While users are completely free to concoct as many conspiracy theories as they want - and this is admittedly a coincidence that reflects a bit poorly on Microsoft - there are other possible explanations that don't revolve around intentional sabotage. After blogging site LiveJournal suffered heavy DDoS attacks last month, several mail providers - like Hotmail - blocked email from the site since they feared it could have been compromised by spammers.

Similarly, those at Hotmail could potentially have added PSN emails to an auto-block list during the outage out of fears that the compromised network could be used to trick users into thinking spam or virus-laden emails were authentic.

Or it could just be a weird coincidence in technology. Or Microsoft could in fact be up to something shady (though personally, I don't think that one's very likely).

Maybe Sony should start its own email service and then block Xbox Live emails. It might not actually accomplish anything, but it'd sure be funny, eh?

(Thanks to everyone who sent this in!)

Permalink

That sounds like another conspiracy theory to me. I'd support the overzealous spam filter theory any day.

Makes sense that Microsoft would block the emails in case of viruses, but Sony should be able to let them change it somehow, outside of email.

Nah. We all know this is Nintendo's fault. They hacked Hotmail to frame MS.

This is normal. Sometimes I don't get messages for hours even though I am supposed to get them instant through Hotmail.

Regiment:
That sounds like another conspiracy theory to me. I'd support the overzealous spam filter theory any day.

This.

Spam filters on hotmail are shockingly bad.

I get shady emails offering to enlarge my genitalia, but I don't receive emails from people on yahoo.

This happened to me but fortunatly i could change my password from my ps3 without the email.. which ive only just recieved.

Wait, people still use Hotmail? I think we have a bigger problem here...

It's not just hotmail, gmail wasn't receiving my posts either; so it's more likely to be Sony's servers.

In the mean time, I rang up Station support, got straight thru and sorted out the situation with a very helpful member of staff.

(Hot tip: Don't press 5 to get to password problems as it bounces you through the system, nip to billing enquiries and they'll sort you right out.)

redisforever:
Makes sense that Microsoft would block the emails in case of viruses, but Sony should be able to let them change it somehow, outside of email.

The email method is only used in regards to actvating an account on a different system than the initial one. Most users needed no email.

Braedan:
Wait, people still use Hotmail? I think we have a bigger problem here...

This. Why everyone doesn't use gmail I will never know. Can ANYONE give me a good reason? I also doubt Micro is purposely doing this, but it is a bad coincidence.

John Funk:
Hotmail Users Accuse Microsoft of Sabotaging PSN Revival

Similarly, those at Hotmail could potentially have added PSN emails to an auto-block list during the outage out of fears that the compromised network could be used to trick users into thinking spam or virus-laden emails were authentic.

Permalink

I think that is what they did with many PSN accounts, including me. My Hotmail was locked and is still locked, and there is no way I can reopen it.

No matter, I was slowly transferring all my email business to my many Gmail accounts, now I have my PSN under my Gmail, so I don't even need to look back on Hotmail.

image

Please tell me I'm not the only one who thought of that when reading the title?

OT: I have heard many people, not just those using hotmail, aren't receiving them. I bet it just has to do with glitches in the service with so many emails being sent out.

Oh for fucks sake. Do people actually believe this? Yes, it's Microsoft purposely trying to screw the PS3 owners. It sure couldn't be that the sheer volume of e-mails that have to be sent are causing a problem or two. It's not like Sony has said that they had to turn off all services again due to all the password change requests and that the volume of requests is causing some delay in the e-mails.

Oh wait. That's exactly what Sony said. Maybe people should read the Playstation Blog for information about PSN services before just going into fanboy & conspiracy mode.

redisforever:
Makes sense that Microsoft would block the emails in case of viruses, but Sony should be able to let them change it somehow, outside of email.

They do. If you have the same console as when the network went down, you e-mail need not be involved. If you don't have the same console, how else would Sony verify that the person changing the password is the real account holder? They can't do the standard "enter your log in, old password, and new password" thing because hackers most likely have the first two and thus could go change account passwords on people if there was no e-mail verification.

its simple almost every PSN user out there want to change there username sonys servers yust cant handle the masive ammount of emails and accounts changes.

But but but but... Im on hotmail. And I've had naught a problem.

my gmail account got hacked, I only noticed because I sent an email to my newer, personal account (A link to an obvious virus)
I immediately changed my password of course. I'd say It was unrelated, but I doubt it.

Wow, 13 pages of unanswered complaining.
Wait, now I see it! They are going alphabetically by domain! G as in 'gmail' comes before H! And because gmail is so popular it will take days for all the poor hotmail users to get tehir password reset mail. It makes perfect sense! [/crazy theory rant]

Hotmail? Wtf is this, 2002?

I use le Hotmail and I got my email straight away, dunno what the fuss is all about...

Ive been waiting 40 hours and counting for mine :(

Eri:

Braedan:
Wait, people still use Hotmail? I think we have a bigger problem here...

This. Why everyone doesn't use gmail I will never know. Can ANYONE give me a good reason? I also doubt Micro is purposely doing this, but it is a bad coincidence.

Can you give me a good reason NOT to use Hotmail?

I use Hotmail, it gets the job done and I am happy with it.

So they trust them with their mail normally - certainly enough for their hotmail account to be their regular email, which they used to register for the PSN - and yet the moment hotmail gets a HUGE number of similar emails from the one company's mail servers and the spam filter responds the way its meant to its suddenly a carefully orcestrated inter departmental Microsoft conspiracy?

That might just be the dumbest conclusion I've ever heard a fanboy jump to.

If they've auto-blocked Sony because of the PSN breach it's still basically evil, because its not like MS doesn't know exactly what's happened.

But I doubt it's either, probably just bad luck or a coincidence

i wasnt aware people still used hotmail. i think its even weieder that people still use hotmail

Thanks to the escapist and John for posting this, I was one of the people who sent you an e-mail to cover this story and was in thread in the hotmail thread you posted and quoted from. We have had over 135 replies in the thread but NONE from the admins there who continue to ignore us while posting in other threads arounds us.

All we want is hotmail to give us a basic answer they are working on what ever issue is causing the delay, we want our e-mails nothing more.

Oh come on. Hotmail is just NATURALLY bad. I would have swapped all my shit to my Google account cept i am too lazy to do that.

Seems pretty unlikely. Although, I wouldn't put it past Microsoft to do that. Or Sony, if the tables were turned.

Microsoft? Not up to anything shady?

Have you actually seen that company's corporate history? It's positively full of underhanded, manipulative ways to destroy it's rivals.

That being said, I actually doubt this is one of those cases. Microsoft isn't as bad as it used to be, and if nothing else, this just seems a little petty and counterproductive, as a story like this amply demonstrates.

Being one from the hotmail thread, I expect M/S probably didn't do it on purpose but they aren't fixing it either nor did they look like they were trying. Not a single reply from an admin after hours and hours + over 140 posts makes it look dodgy.

All we want is them to work on the problem and acknowledge the problem, getting sites like this to run the story was one way to help us.

Im fairly sure it was reported that due to the sheer volume of password resets that were gonna happen, there might be a delay in Sony getting through the requests...seriously, take away peoples games and they start getting all crazy and paranoid...

rollerfox88:
Im fairly sure it was reported that due to the sheer volume of password resets that were gonna happen, there might be a delay in Sony getting through the requests...seriously, take away peoples games and they start getting all crazy and paranoid...

I wasn't too bothered during the outage but PSN is now back and I still can't get on, I brought my PS3 in April to get away from Microsoft after my 2nd 360 suffered a fault but Microsoft still get in my way with hotmail lol.

I rang Sony customer support today and they were the ones who told me hotmail was the problem.

I didn't have to wait for an email to reset my password. I did it on me PS3.

Guess I'm lucky.

Eri:

Braedan:
Wait, people still use Hotmail? I think we have a bigger problem here...

This. Why everyone doesn't use gmail I will never know. Can ANYONE give me a good reason? I also doubt Micro is purposely doing this, but it is a bad coincidence.

On G-mail, simple: I refuse to let Google have anything more in their databanks related to me, or my e-mails. Like Zynga, I detest their corporate culture and practices, so I refuse to open anything G-mail related.

That said, Sony already made the announcement that they couldn't handle the volume of request e-mails for password resets. That's why they're taking so long.

Eri:

Braedan:
Wait, people still use Hotmail? I think we have a bigger problem here...

This. Why everyone doesn't use gmail I will never know. Can ANYONE give me a good reason? I also doubt Micro is purposely doing this, but it is a bad coincidence.

Every search you make on Google while logged into GMail is stored on Google servers under your name. That means every time you quickly check your email and then head back to Google without logging out to have a quick rub they know which porn sites you search for. Google knows what makes you horny...

 Pages 1 2 NEXT

Reply to Thread

Log in or Register to Comment
Have an account? Login below:
With Facebook:Login With Facebook
or
Username:  
Password:  
  
Not registered? To sign up for an account with The Escapist:
Register With Facebook
Register With Facebook
or
Register for a free account here