Sony Defends "Welcome Back" Reward Choices

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Sony Defends "Welcome Back" Reward Choices

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If you're not happy with the content Sony's offering as an apology over that PSN security breach, too bad. Sony's not gonna do anything else.

Sony's "Welcome Back appreciation program" for PSN users who are returning to the service has met with mixed reactions from the public. For some gamers, the free content is great; for others, the offer is less-than-satisfactory. Bad news for the latter group of people: Sony isn't going to offer anything else.

Speaking to Eurogamer, Nick Caplin (Sony Computer Entertainment Europe's Head of Communications), explained why Sony's offering the games it's offering:

"We've tried really hard to put together a list of high quality BD games, rather than simply offering cheaper PSN titles. The average metacritic rating for these games is over 84 per cent, so these are high quality games.

"Unfortunately with a user base of 77m people, it is really hard to offer something for everyone."

Something that's also garnered a mixed reaction has been the free 30 days of PlayStation Plus that's being promised to gamers. As some people have pointed out, any Plus content that's downloaded will be lost at the end of the free subscription. Caplin also defended this: "Unfortunately that is the way PS Plus works. But if you look at as access to a lot of free content for a month, you should have a busy month of gaming."

Personally, I'm indifferent about the Plus subscription, though I wish a few other games (ones I hadn't already played through) had been offered (though the ones that are offered are certainly excellent). I definitely would've been far less grumpy about having to cancel my credit cards if I'd gotten a free copy of something like God of War III.

Source: Eurogamer via GamePolitics

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I didn't mind the list at all. Although I already own Infamous and LBP, those two are still fantastic games and an excellent choice for the list. The rest of the list is decent, but satisfying.

People are HONESTLY complaining about receiving FREE games?

Maybe they should learn: don't look at gift horse in the mouth.

Gotta give this one to Sony. At least they are offering quality titles.

Chibz:
People are HONESTLY complaining about receiving FREE games?

Maybe they should learn: don't look at gift horse in the mouth.

I can see how some could have a problem with the deal.

The whole point of the deal is to reward the core fanbase for staying loyal. The only problem is, the core fanbase are exactly the sort of people who probably already own the games that are being offered. I wouldn't even consider myself a particularly rabid Sony fan, and I already own 3 out of the 5 games offered on the European store.

It's kinda pointless to look a gift horse in the mouth if it's the exact same horse you paid money for to own 3 years ago.

People will complain about ANYTHING. It is the way of things.

I personally think the list of games and extras that Sony is offering is fantastic, but then again, I don't complain when people give me free things.

I'm a little disappointed that what they offer - that I would want - is something I already have.

But hey, free is free.

Chibz:
Maybe they should learn: don't look a gift horse in the mouth.

Then where am I supposed to look at it?!

Chibz:
People are HONESTLY complaining about receiving FREE games?
Maybe they should learn: don't look at gift horse in the mouth.

Absolutely.
I don't own a PS3, but I certainly would jump at the opportunity for free games.

People: Cannot be pleased.

One of these days, some company should just say "Our reward program has received many complaints, and thus we are forced to shut it down to keep our fanbase happy." And then do nothing else.

Greedy people out there if they actually complain about free games.

People will bitch about anything.
I think Sony did a decent job with this I'm planing on getting inFamous and LBP and trading in my discs.

I'm kind of satisfied with the reward program since I'll be getting two games I've had an eye on for a while, but never was interested enough to actually give money for them.

Although in my opinion the best approach would have been to simply award everyone some playstation store credit, that WOULD make everyone happy.

This reminds of when Riot handed out 350 RP (the currency you have to buy with real world money) in League of Legends after some server instability and people complained. They complained about being handed money.

So many gamers are so damn entitled it's sick.

I didn't complain, because I like what the offered. I am saddened to see that people are taking these literal gifts for granted.

Mr. Grey:

Then where am I supposed to look at it?!

I'll tell you but you have to promise to look real close so you won't notice me sneaking up behind to push your head in. ;)

Frostbite3789:
This reminds of when Riot handed out 350 RP (the currency you have to buy with real world money) in League of Legends after some server instability and people complained. They complained about being handed money.

So many gamers are so damn entitled it's sick.

I thought that was so nice of them. I was all ready to buy something with my extra points..... and I never got them! But I actually wasn't mad; I was just glad they made the gesture.

It's silly to complain about getting free things, especially when you're not expecting them.

The internet is filled with self entitled babies. This free stuff isn't good enough boo hoo. What does it take to make people happy?

...Did he just say inFamous is a high quality game?!

Last time I checked, high quality games don't have mediocre, dreadfully bland third person shooter gameplay, terrible characters, an even more terrible plot, and some of the worst "choices" ever offered inside a game.

But anyway, as I just got done saying in another thread, I don't care about the list of free games being mostly old stuff that all the loyal fans likely already have and is partially designed to get people to spend more money. I never wanted free games from them anyway and am happy to not download any of them or use any of the PS+ subscription.

Once again, an alarming number of self-entitled shithead gamers. Nothing to see here.

You know, I can understand why some people would be unhappy.

If you already have those games, you pretty much get jack squat, which after being promised compensation, isn't exactly compensation.

Then with the PSN+ thing, anything free with that is only going to be free for as long as you are using the Plus program. It's nice sure, but it seems more like a "hey, have a free trial period of our Plus program! Then subscribe when its done or you lose all that free shit".

I still say I'd be happy with an instant-platinum for White Knights Chronicles and leave it at that...
Because honestly, I own all the games on the offering list that is worth owning, so yeah...

I don't mind the list. I'm actually stuck between wipeout or dead nation (already decided on inFamous). What does annoy me was finding out that you need to keep a plus membership for stuff you downloaded while using it.

Well seeing as I've always wanted to play inFamous and Wipeout and now I can for free then I'm not complaining at all!

Alade:
Although in my opinion the best approach would have been to simply award everyone some playstation store credit, that WOULD make everyone happy.

Nah. Then people would just complain that whatever amount of credit they get it isn't enough, and how it's not fair because this region got more after converting it to some other monetary unit they aren't using (they do this all the time actually; no you're not paying more US dollars for your games because you're not paying for them with US dollars), or some other nonsense.

They don't have to give anyone dick. I mean, what did people expect, a brand new just released game?

I don't mind at all but they could have put spacific add-on's on the list like maybe some from LBP and some costume's from god of war 3 like the dominus armor and hell throw acouple of psx classic's on there as well but the psp list could have had a little more work though since (like most ppl) I also own the psp. So thats my 2 cents. Well now that i think about it i have had my eye on infamos and LBP for awhile so i can go ahead and get them since i did just buy the ps3 near the begining of the mounth but still non of that answers a question of mine will the 2 free deal be offered to the psp owners as well?

It would be more odd if they were complaining on something given to them for free for no reason. From what I understand, this is compensation, which makes it make more sense why people would complain about it.

Oh well, not as if at affects me much: I have an Xbox.

Hey, I'm not complaining. At least Sony is offering us free stuff after the hell we went through with PSN being hacked for almost a month, and already half of the people on the internet are unsatified and complaining about it. If I had all 5 games from the list (I only played 3), I wouldn't care. At least for others who want to play those games, now they have a chance to own it for free.

It's sad that people on the internet will whine about anything.

I'm not too excited about the game options. I already finished InFamous and already own LBP1. The other psn stuff, meh. I'll be getting Dead Nation and Stardust. I would have preferred to just get a credit for the store to use as I see fit. They're giving us a cash value in games and some choice, I just would have preferred more of the choice aspect, mostly because it seems to me allowing me to download a PS1 game or DLC is just as easy as downloading one of the listed games. But I guess that's where some of the less obvious business/marketing stuff comes in.

Ultimately I'm happy with the mere fact that the PSN is back and that, knock on wood, my identity has not been stolen.

I like the idea of free games but it doesn't really matter if they just get taken away after a month anyway.

Chibz:
People are HONESTLY complaining about receiving FREE games?

Maybe they should learn: don't look at gift horse in the mouth.

Not so sure I'd call stolen credit card information or leaked personal data a gift-anything. Also, free doesn't exactly make up for the aforementioned non-gifty things that happened because Sony was asleep at the helm.

I have mixed opinions on the subject to be honest. I can understand Sony's perspective on matters. They want to offer compensation that they feel isn't going to cost them anything, which is why I think the reception has been sort of luke warm at best. Consider for example that we have sequels out there/on the way for inFamous and Little Big Planet, and that while the other titles are well reviewed they are also fairly old and at this point probably aren't seeing much in the way of sales given that most people who would have wanted them already paid money for them. "God Of War III", to use the article writer's example, is one of last year's games, BUT it's also a game they doubtlessly feel they will move more copies of. If they give 77 million people a free copy that actually costs them susbtantial amounts of money in future sales compared to the titles they are offering.

In comparison Sony doesn't want to give something like a substantial blanket PSN discount, like 50% off on all purchuses, because again that will cost them money. Sony effectively having to pay that 50% to the merchants that people buy from, or seeing people using that oppertunity to "stock up" and then losing a lot of money in potential sales that would have happened over a period of time had they not offered the deal.

It's a situation where frankly Sony wants to make a gesture for purposes of public relations, but at the same time doesn't want that gesture to actually cost them very much to make. As this is fairly transparent, and I'm not the only one seeing it that way, the reaction is generally negative.

I don't consider this the quintessential "gift horse" because this isn't an act of generosity out of the blue. It's an attempt by Sony to compensate people for their loss of time in using their network, and hopefully repair damage to it's reputation. There are issues here beyond the down time itself, but also in what motivated the attacks, while not as prolific as the people QQing about not being able to use PSN in general, there are still quite a few people who are POed over the removal of the "other OS" option, combined with Sony lying about the reasons and so on, which is what provoked the attack to begin with.

We'll see what happens, but honestly I don't think anyone should be surprised that for all the build up Sony's gesture was ultimatly fairly pointless. Sony just wasn't going to lose out on hundreds of millions of dollars in potential revenues (given the number of people affected) in a gesture of good will. It would have been awesome if they did, and I would probably have been viewing them a little more positively to be honest, but that's not what happened.

I was quite surprised at the complaining. But I shouldn't have been.

Some people fail to get a few basic facts:

1) Sony has already taken a hit in financial terms, and they still have to deal with the third party developers lost bussiness. The welcome back program was going to cost money on top of this. They didn't have to it.

2) They had to offer a selection so most people would get something, making the loss worse.

3) This will KILL the retail value of all titles selected. They're just like a pack-in. Why would they do this to a major release that still sells (say, God of War or Motorstorm)

Considering all above, the deal was better than I expected. I thought it would be minis or download only titles.

ANImaniac89:
People will bitch about anything.
I think Sony did a decent job with this I'm planing on getting inFamous and LBP and trading in my discs.

This is what I would've done if I'd already owned them, but I don't so I'm anxiously awaiting them.

I can understand how people are upset that they don't get what they want, yea, well, that's life, get the hell over it.

On the flip side, Sony could have implemented a "Choose your own game!" system, and given the user a set balance with which to buy the games they wanted. That way everyone gets what they want and Sony doesn't get shafted.

Dear Sony,

I hereby demand a gold plated car that MAKES gasoline as I drive it, therefore I never have to fill up again. I also require every PS3 game I buy from now until doomsday to be free, and YOU should pay ME for playing them (lucky for you, the doomsday is this Saturday). I also request that you track down every one of the hackers who did this and send them straight to Hell in the most painful way imaginable. Finally, you must watch all my credit accounts until the day I die, making sure that no one steals my stuff.

Sincerely,

Unreasonable.

Honestly, I'm just happy I have my PSN back. And I've always wanted to check out Dead Nation, so I'm good.

I'm not going to get butthurt. Though, it would be nice to keep the PS + stuff.

The idea about free sony store credit, say, 25 bucks would have been swanky, but I like the offerings, I do have one concern though. What if someone owns all four or five gift games? Granted, thats likely a rarity, but still, chances are a few people own all of them. I hope they still get something.

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