Out-Of-Work Borders Employees Deliver an Honest Farewell

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My mother used to work at the Forestry Center here in Oregon when she was in college, the center had a talking tree with eyes and moving lips inside of the atrium that they had made by Disney so it could spout facts. Everyday at least five people would ask her how they got the tree to grow inside a building. They also asked how we dye Crater Lake blue every year, my mother told them it was food dye, because they wouldn't believe her when she said it was natural. I weep for our future as a species.

Raddra:
They're honest. Its all completely true.

Anyone who has worked customer service can relate.

I can attest to this.

I had a huge smile reading that sign the first time I read it.

Kudos to them! I would be perfectly content with working retail if there were less customers like that. I work in a grocery store as a service clerk (bagging and pushing carts). Everyone working at the store bends the rules more than we should for the customers and we still get a lot of flack. It's usually the checkers and supervisors that get most of it but the baggers are not exempt.

Andy Chalk:
Out-Of-Work Borders Employees Deliver an Honest Farewell

It's the customers. Some of them are warm rays of sunshine, but a great many others are rude, snarky irritants who are completely obvious to anything but their own selfish, superficial needs.

Shouldn't that be oblivious?

Considering my mom, who is the lone clerk of our family store talking about how most customers are, I can agree with this list.

James Charles:
Customer "I'm looking for a game"
Me "What Sort of game?"
Customer "i don't know"

My favorite is "Remember me?" About half of them get pissed off when I say "Sorry, no." On a busy day I see dozens of people. It's an effort to recall the ones I see again the same day, never mind the ones who expect me to not only remember them, but pick up the conversation thread from last time they were in. A coworker had one like that today.

Customer: "Here it is!" (Puts box down.)
Technician: "Okay, what's the issue with it?"
Customer: "You remember!"
Technician: "Uh.... Sorry, I don't."
Customer: "Come on! I was just talking to you about this in May!"

Customer was annoyed that he had to 'repeat himself' and replay the conversation he had in May, when he apparently came in for warranty service on something but didn't bring the actual broken thing with him. My coworker explained possibilities but (no doubt) told him we can't FIX what we don't HAVE. So now, in September, he wants us to pick up where we left off in May.

The only thing that would've made it a 'perfect' incident was if the guy complained about us not being able to fix it right away, because it's something important to him or something he needs for this evening.


jabrwock:
"I talked to [Boss], and he said you have to give me a free meal." "Really? (yelling to the back office) Hey [Boss]! Did you talk to some guy about a free meal?" "Nope." "..."

We had one like that but he waited until his corporate sales rep went on vacation. The poor regular sales rep who got stuck serving him said the guy spent a literal hour repeating the phrase "Kevin promised me (object) for free!" with damnear every object in the store.



Oh, this is just hilarious, someone who swore in August she'd never come back here when I refused to give her free stuff just called in to try wheedle some free stuff out of us!

Borders was one of the best jobs and the worst jobs I've ever had. Mainly for the reasons cited. They are all true.

megaman24681012:

Crono1973:

"It never bothered us when you threatened to shop at Barnes & Noble. We'd rather you do if you're putting up a stink."

...and apparently that is exactly what they did and why you are now unemployed and the company you worked for is out of business.

This is the result of viewing customers as the enemy. Customers pay the bills of your employer and are the reason you get a paycheck.

I worked in retail and in fast food, customers can be demanding but in the end, they are the only reason the store opens every day. It isn't to give the employees a place to hang out.

Ever wonder why customer service sucks these days? It's this anti-customer attitude that shows through no matter how hard the clerks try to hide it.

Oh and about the kids running around, yeah it's annoying and yeah kids are a bit out of control these days (that another topic) but that huge kids section is there because kids make alot of money for the store. You think Wal Mart has a huge toy section to brighten up the store? You think McDonalds has the Happy Meal for diversity? No, it's because kids products bring in alot of money. It sucks to have to pick the books up and rearrange them again no doubt but then again, would you be at work at all if you could just wish away all that sucks in life?

*grins evilly*

No, but life wouldn't be fun if we couldn't complain, now would it?

You laugh at those workers for their foolish choice of jobs, they laugh at you for your ignorance.

Sure we complained in private when some customers were assholes. I dare say that 20 years ago (when I was working in retail and fast food) a public show of contempt for customers in general would not have been met with encouragement like we are seeing here.

Simply saying "the customer is not always right" would have been met by management with a warning. See, it doesn't matter if it's factual because we all know it isn't. It's all about the attitude you portray. These days customers expect rudeness from clerks and so are prepared to return it and the slightest hint of said rudeness. The difference between the rudeness of the customer and the rudeness of the clerk is the direction that the money flows.

I think I now understand why so many posters here call gamers "entitled" and approve of publishers treating gamers as criminals. You see the damage this type of attitude does? It's self defeating because we are all customers somewhere.

rembrandtqeinstein:
What matters is that you do the best you can to make the lives of your customers better.

Spoken by someone who's *never* had to deal with actual customers as a floor-level employee. Now, I will say probably upwards of 99% of customers are, if not pleasant and nice, at least not actively unpleasant. But the thing is, the ONE total imbecile is always, *always* the kind of person who will manufacture some personal slight out of nothing and then try to get you fired over it. And your boss is always the kind of ass-licking sycophant (they wouldn't get promoted if they weren't) without the good sense to ignore the obvious psychopath.

The only way you could make the lives of these people better is if you were some kind of combination of telepath, Sherlock Holmes, and psych ward nurse.

The proper way to deal with this type of customer, is to be (tactfully) unpleasant and obstructive to them in return. When they declare "I'm never shopping here again!" you win.

Note: I'm serious about 99%+ of customers being good or at least decent customers. I'm not bothered by silly stuff like people requesting every. single. ingredient. in their salad on the side, or if they have a derp moment when they're asking me where is something that's 2 feet away. I don't even mind when people give me religious tracts or ask me to count out every part of their change 3 times because they have OCD. Or they need me to hold their cat while they get out their wallet. (All of which I have done.) I try to have a reasonable amount of patience when every. stinking. person. can't be arsed to actually LOOK at the credit-card reader to figure out which way to put the card through, and then acts like it's the *manufacturer's* fault that they're not paying attention. It gets on my nerves, but I deal with it.

But when you try to get me to lie to your kids so you don't have to take responsibility for telling them they can't have something, forget it. When you expect me to go along with your incredibly crude and obvious attempts to steal, forget it. When you tear open sealed boxes so you can smell the perfume, forget it. When you watch me walk past, enter the back of the store, and I come out not wearing my uniform/nametag any more with my coat on and THEN you expect me to help you, FUCK OFF. You had your chance to talk to me when I was still on the clock. It is ILLEGAL (yes, read that, ILLEGAL) for me to work when I'm not on the clock. The company policy manual requires IMMEDIATE TERMINATION of employees who work when they're not on the clock. THIS IS NOT A JOKE. Yes, it's a stupid, unenforceable law when your job is something like "straighten these shelves" and "talk to people". If I go shopping after work and move a few things on a shelf, am I technically breaking the law? I dunno. I any case, you can find someone else to answer your inane question about paint. I'm going home.

Damn straight. I could work up a similar list for Mobil. And I have.

The only reason I took this job is because apart from manual labour, it's the only job I could find in this town. And I'm not going back to manual labour.

Three years ago I would've never imagined myself saying this but my advice to younger job seekers is to avoid retail unless it's a niche kind of store that you would in all likelihood really enjoy working in, like an EB Games or a Vagabonds.

Although, I will say that I'm lucky with my job because:
- The good customers we get are awesome and sympathize with us when idiots walk in three seconds after them and give us crap.
- The pay is good in my opinion.
- My co-workers are awesome and we get along really well.
- My manager is essentially a cashier in a manager's body, as in she completely understands and sympathizes with us when customers try to give us crap instead of just turning her nose up and blithely telling us "the customer is always right".

Wow you're right.

That's....quite a lot of restraint (no sarcasm)

CosmicCommander:
I do know these guys are people, and I do try to be as nice as possible.

Many thanks. It is a tough job, but customers that treat us like people often get far better service - because it makes us feel better.

Crono1973:

megaman24681012:

Crono1973:

...and apparently that is exactly what they did and why you are now unemployed and the company you worked for is out of business.

This is the result of viewing customers as the enemy. Customers pay the bills of your employer and are the reason you get a paycheck.

I worked in retail and in fast food, customers can be demanding but in the end, they are the only reason the store opens every day. It isn't to give the employees a place to hang out.

Ever wonder why customer service sucks these days? It's this anti-customer attitude that shows through no matter how hard the clerks try to hide it.

Oh and about the kids running around, yeah it's annoying and yeah kids are a bit out of control these days (that another topic) but that huge kids section is there because kids make alot of money for the store. You think Wal Mart has a huge toy section to brighten up the store? You think McDonalds has the Happy Meal for diversity? No, it's because kids products bring in alot of money. It sucks to have to pick the books up and rearrange them again no doubt but then again, would you be at work at all if you could just wish away all that sucks in life?

*grins evilly*

No, but life wouldn't be fun if we couldn't complain, now would it?

You laugh at those workers for their foolish choice of jobs, they laugh at you for your ignorance.

Sure we complained in private when some customers were assholes. I dare say that 20 years ago (when I was working in retail and fast food) a public show of contempt for customers in general would not have been met with encouragement like we are seeing here.

Simply saying "the customer is not always right" would have been met by management with a warning. See, it doesn't matter if it's factual because we all know it isn't. It's all about the attitude you portray. These days customers expect rudeness from clerks and so are prepared to return it and the slightest hint of said rudeness. The difference between the rudeness of the customer and the rudeness of the clerk is the direction that direction that money flows.

True enough. To a certain degree, those employees are being paid to assist customers regardless of their job duties.

On the other hand, both sides are human beings. Unless you, personally, are paying some who agreed explicitly to endure it in exchange for your money, rudeness in either direction is wrong.

I think its like most things. Most employees, as you say, complained in private and wouldn't say these things to a customers face. But there's always a fair amount of admiration for someone who says the same thing in public. Its pretty much the entire shtick for some comedians.

Susurrus:

All of which are fantastic reasons to hate the job, of which, customers taking advantage of Borders' policy seems pathetic when compared to..

It's a final straw sort of thing. When you've put your all into the day, and some swine returns a book that you KNOW they've read; (We got a Royal Wedding Teddy Bear returned 2 weeks ago) you just want to slap them.

People who say this is from a bitter staff... well they're right. People who've worked retail are bitter, because they aren't paid enough to put up with what they do.

I've had to deal with all sorts of nasty customers, who freak out when they hear something they don't want, or call me a racist because I won't accept their ID, which is a paper of a photocopied card that says "not a valid ID"

It's really the corporate owner's fault too, their cheapness has pit employee vs customer; The company stops paying employees enough to care to learn about the products (there's a reason you mostly see high schoolers and college kids selling shit mostly) and reduces the number of employees on the floor, so customers get pissed when there's only one or two salespeople per department who are overworked, and then both are frustrated when they talk to each other from the get-go, creating tension when there shouldn't be.

So I just gotta say: Go boarders employees! They weren't really nasty. (though "quick question" never bothered me)
image

thats actually really funny. and so nice they handled it so gentleman like.

I used to work in a bookstore, and can completely relate. We used to have a guy come in and twiddle himself back in the kiddie's section; we had another gem who would come in, lean against the back wall and read an entire book, despite our polite and constant restocking of the shelves beside him; people who would demand a paperback version of the book the day the hardcover was released; and of course the wonderful souls who only knew the plot of the book they were looking for.

Good times. Thank God they're over.

Crono1973:

megaman24681012:

Crono1973:

...and apparently that is exactly what they did and why you are now unemployed and the company you worked for is out of business.

This is the result of viewing customers as the enemy. Customers pay the bills of your employer and are the reason you get a paycheck.

I worked in retail and in fast food, customers can be demanding but in the end, they are the only reason the store opens every day. It isn't to give the employees a place to hang out.

Ever wonder why customer service sucks these days? It's this anti-customer attitude that shows through no matter how hard the clerks try to hide it.

Oh and about the kids running around, yeah it's annoying and yeah kids are a bit out of control these days (that another topic) but that huge kids section is there because kids make alot of money for the store. You think Wal Mart has a huge toy section to brighten up the store? You think McDonalds has the Happy Meal for diversity? No, it's because kids products bring in alot of money. It sucks to have to pick the books up and rearrange them again no doubt but then again, would you be at work at all if you could just wish away all that sucks in life?

*grins evilly*

No, but life wouldn't be fun if we couldn't complain, now would it?

You laugh at those workers for their foolish choice of jobs, they laugh at you for your ignorance.

Sure we complained in private when some customers were assholes. I dare say that 20 years ago (when I was working in retail and fast food) a public show of contempt for customers in general would not have been met with encouragement like we are seeing here.

Simply saying "the customer is not always right" would have been met by management with a warning. See, it doesn't matter if it's factual because we all know it isn't. It's all about the attitude you portray. These days customers expect rudeness from clerks and so are prepared to return it and the slightest hint of said rudeness. The difference between the rudeness of the customer and the rudeness of the clerk is the direction that the money flows.

I think I now understand why so many posters here call gamers "entitled" and approve of publishers treating gamers as criminals. You see the damage this type of attitude does? It's self defeating because we are all customers somewhere.

Just fyi, one of my closest friends worked through borders' closing to its dying day, and it really was the customers being assholes. They treated the closing sale like a garage sale and would explode at her for not lowering the price below 80% off, or if a book were out of stock. It's an ot an "anti-customer attitude," it's wanting to be treated like a human being and not have to deal with people be angry about themselves being stupid.

Amakaze:
But there's always a fair amount of admiration for someone who says the same thing in public. Its pretty much the entire shtick for some comedians.

Sometimes, it's being brave. Sometimes, it's being an ass. You gotta pick your battles. The last retail job I had, the customers actually PALED in comparison to the amount of stupidity descending from the MANAGEMENT.

If you're not sure whether you're being an ass or being brave, conduct the following test:

1. By saying this, am I making the basic assumption that the person I'm addressing is an adult open to reason? (If you have evidence that they're not, saying ANYTHING is NOT WORTH IT.)
2. Am I being realistic about the nature and extent of the problem?
3. Is this the appropriate time?
4. Am I talking to someone who actually has some control over the problem?

If no, to the first three, you're being an ass. If yes to the first three, you're venting. If yes to all four, you're being brave.

Now, me, I'm a talky person and I occasionally have a pretty much uncontrollable urge to vent my displeasure. I'm not a great person for working with the public face-to-face as a result. In retail/service, however, I more than make up for it with my high degree of skill. This is why I'm always the person assigned to do things like roll silverware/break down boxes/hang clothes/clean bathrooms/fix computers/etc. If I have a decent manager, they put up with the one customer a month that I completely mishandle and piss off beyond all reason. If I don't, I quit after a while.

Love (LOVE!!!) the "Nicholas Sparks is NOT a good author - facts are facts" bit in there!

I shopped at Borders a ton before they closed and the kids thing was definitely true; people would let the little brats tear the place up. It was unfortunate how I found myself going through books to make sure that hardcover #1 didn't have the pages folded in half towards the middle because people cannot respect the store's merchandise. ]

RiffRaff:

"I'm looking for a book" is correct. They walked into your store looking for a book. They didn't say they looked for a book when they hadn't. If they did you'd have a point, but if not then shut up and do your job.

That one got me as well. Yeah, they're "looking for a book." You're a book store. Surely there's something a little worse (and creative) than being asked about a book in a book store.

Some of the Borders in my local area have no right to complain, however. A couple had plain awful people working there that have no business socializing with rational human beings. Of course, every place runs into those types, and they just hurt the location's reputation. Hell, those types belong with the awful customers that ruin it for retail workers.

Good on these employees and certainly their restraint is remarkable knowing how customers can be so abrasive on the level of a sheet of sandpaper coated in glass.

Susurrus:
Some of the stuff really puzzles me:

- If they knew that customers were bringing books back after reading them, why let them change? If it was store policy to let them... Well that's Borders problem, surely?

They can't really "prove" they read the books, but when you have a book for over 10 days and just "return it"? Once in a while it may be true you didn't read the whole thing,but when it's the same customer constantly returning books several days after getting them for over 30% of there purchases it's likely they are reading them and then returning them.

About it being store policy? Yeah for some reason people hate being called thieves even when it's true and people listen to negative comments about things better than the same amount of good ones it's why slander in politics is so easy you only have to seed a few bad things to tarnish your opponent to undecided voters.

It was cool except for the political rant and attacks, that kind of defused the whole thing IMO turning it less into a commentary about retail as a personal thing by one writer. Going off against the right wing/Glen Beck, Oprah, and Nicholas Sparks... while a fairly broad brush doesn't seem like something that applies to Borders employees in general. :)

coming back to this, i just recalled some lovely tales ill tell.

1. several customers per day will come into the store with food/drink, some wont leave a mess, SOME. however often i'd or my co-workers would find food crushed into the floor, or some other nastiness on the floor, created by some substance forged in hell. or drinks bottle, food containers what ever Crammed into places we put stock. this is always a treat.

2. ok this is more nagging but i still found it infuriating, Very often someone will pick something up from once place and put it back somewhere else, small i know but if everyone does it i have to re-order the entire block which can take hours. this happens every day. is very time consuming and increasingly boring.

3. its the companies rules don't get pissy with me jackass. where i worked we had a policy of putting out a dummy box with a coming soon sticker for games that were in the chart but out of stock. because its company policy. its there for advertising. IT IS NOT FALSE ADVERTISING, WERE NOT SELLING YOU A EMPTY BOX ASSHOLE. WE'RE INFORMING YOU ITS NOT IN STOCK. HAVE AN ISSUE WITH IT CALL HEAD OFFICE DON'T MOAN AT THE UNDERPAID UNDERVALUED POORLY TREATED STAFF.

wow, i didn't realize it made me that mad.

4. STOP STEALING SHIT ASSHOLE, WE KNOW YOU HAVE, EVERYTHING IS TAGGED.

i will add, that this was the vast minority of people, most were either unremarkable or nice people, its the few that drive you nuts that pissed me off.

but Rule 101 applies grin bare it and clock out on time.

What opportunity? I don't see the list signed, and I don't see them saying anything to customers in person prior to closing up, so what makes this different to the rather frequent people in retail bitching about theirs jobs online? Nothing? Didn't think so.

What people need to understand about retail being frustrating to work in is that odds are your company's policy is that you are always wrong.

Customer accuses you of stealing ten euro, cameras show that she actually put it in her pocket in a hurry instead of her purse. She gets complimentary cinema tickets.

Customer complains because you asked her to turn her phone off in the theatre like every one else has to. Free cinema tickets.

Customer screams at you and calls you an idiot because you won't accept her expired voucher. She gets free cinema tickets.

Customer goes mental because you won't sell him tickets to a movie he turned up 15 minutes late to on opening night and it sold out, free cinema tickets.

Won't let a parent bring a kid in to see a movie that's strictly over 16s because its against the law and your manager will tear you a new one if you do. Guess what? Your manager gets called to deal with the situation, they're getting into the movie.

It's the most frustrating environment to work in.

James Charles:
coming back to this, i just recalled some lovely tales ill tell.

1. several customers per day will come into the store with food/drink, some wont leave a mess, SOME. however often i'd or my co-workers would find food crushed into the floor, or some other nastiness on the floor, created by some substance forged in hell. or drinks bottle, food containers what ever Crammed into places we put stock. this is always a treat.

2. ok this is more nagging but i still found it infuriating, Very often someone will pick something up from once place and put it back somewhere else, small i know but if everyone does it i have to re-order the entire block which can take hours. this happens every day. is very time consuming and increasingly boring.

3. its the companies rules don't get pissy with me jackass. where i worked we had a policy of putting out a dummy box with a coming soon sticker for games that were in the chart but out of stock. because its company policy. its there for advertising. IT IS NOT FALSE ADVERTISING, WERE NOT SELLING YOU A EMPTY BOX ASSHOLE. WE'RE INFORMING YOU ITS NOT IN STOCK. HAVE AN ISSUE WITH IT CALL HEAD OFFICE DON'T MOAN AT THE UNDERPAID UNDERVALUED POORLY TREATED STAFF.

wow, i didn't realize it made me that mad.

4. STOP STEALING SHIT ASSHOLE, WE KNOW YOU HAVE, EVERYTHING IS TAGGED.

i will add, that this was the vast minority of people, most were either unremarkable or nice people, its the few that drive you nuts that pissed me off.

but Rule 101 applies grin bare it and clock out on time.

I can top number one. Cleaning up the theatre after a movie, picking up a cup to empty it into the bucket only to discover someone had been to lazy to go to the toilets and pissed in the cup. Has happened several times.

What dickhead ask an employee to find a book that he/she read but all he can give the employee is the colour of the book?! o_o

I've worked food service, retail, and several different flavors of customer support. They were all great motivators for doing well in college and grad school so I could move on to other things (You never get away from -all- the shitty people, you just get paid more to deal with them). On average, the customers were tolerable, but the worst definitely blotted out the light of the best, especially the one guy who threatened to drive down to the small ISP I worked at and 'declare war on us'.

Yes, they're annoying jobs with low pay (with a few exceptions, of course) because anyone who can walk and talk and not trip over themselves can do them. This reminds me of the ridiculously snide series of articles that appeared here about the Gamestop employee complaining about how horrible all his customers were, as if he was surprised to find that he had to deal with the unwashed masses and their grubby hands. This is really like getting a job digging ditches and complaining that it involves dirt and shovels.

I always make sure to tip well, write nice things in surveys and generally make life easier for people who help me in the service industry today. And contrary to what it might sound like, I don't look for any old excuse to give them a hard time, because I know we all have bad days, and mistakes are made. But if it seems like my asking you to do your job is just putting you out, then I've got a problem.

I remember a very important lesson my mother taught me.

I had complained about dinner (something about the meat being dry, I think) and had been rather rude about it. My mother picked up my plate and examined the food from several angles.
"I think I see the problem" she said, then spit on the plate and handed it back to me. I just stared at her, shocked speechless.
"You remember that next time you're expecting something from someone. Especially if they're serving you food."
"Do I have to eat that now?" I asked.
"No, you don't have to eat that. You can go hungry."
I'm always polite to my servers and retailers.

I can top number one. Cleaning up the theatre after a movie, picking up a cup to empty it into the bucket only to discover someone had been to lazy to go to the toilets and pissed in the cup. Has happened several times.

that sounds just horrible, i've seen the toilets in theaters, they are not nice, not school level bad but not nice.

also at the end of a retail day most workers are not in good moods.

1) alot of them have been up since 5am.

2) they have had to deal with alot of crap all day

3) your not helping their mood by not letting them go home and hanging around till as close to kicking out time as possible.

4) some of them might have been moving stock all day. this is not fun.

Cpu46:
-If I am not on the clock then I can not do anything other than point you in the right direction. Even if I still have my uniform on and am walking through the store. No amount of whining or name calling can change that, Sorry.

This shit always drove me crazy.

I worked in a store that has an escalator, and our lunch room was on the top floor. We were connected to the mall so I would often go grab Subway on my break.

I can't tell you how many times I'd get to the top of the escalator, Subway bag and drink in one hand, and using the other to talk on my phone, when I'd get people that just started asking me questions. I always wanted to ask; "Are you fucking blind?". I was on the phone and holding food. That either means that I'm the worst employee in history, or I'm on my break. Go away.

CosmicCommander:
I am polite to people in public, and I never cause a fuss at the store- I do know these guys are people, and I do try to be as nice as possible.

Congratulations, you are the good kind of customer. No one will talk about you behind your back because you give them no reason to.

You know how people will remember incredibly bad meals they had and absolutely amazing meals they had but won't remember exactly what they ate for lunch Thursday before last? It was probably good but nothing really memorable? It is with customers as it is with food: We remember the really good ones fondly, the really bad ones angrily, and all the others slip out of our minds quite quickly. I'm sure none of the people you worry about could so much as pick you out of a lineup later the same day, never mind laugh at you.

I volunteer at a used book store and the overall experience is rather enjoyable. I can really only recall one customer who was somewhat rude. I had to think for a second about what change to give and he gave me a really condescending look. However, other than that, everyone is generally polite and pleasant to deal with. Then again, the demographic that buys new books (i.e. the ones that pay more money) probably feels quite a bit more entitled than the one that pays less (i.e. very often people with disabilities and the elderly; lots of cool old people!).

Amakaze:
The problem is that a shift in attitude while working retail is almost inevitable. Even the laziest people I know went to work on the first day with the goal to do a good job. They made an effort to be friendly, they made an effort to do good work.

The problem comes in that there are very view customers who actively make a good impression...and I wouldn't expect them to. Most of them are doing what I do. Exchange a few pleasantries, ask a question if I need to, buy what I want to buy, and get out.

The problem is, that's a null customer. Neither good or bad, and easily forgettable.

Add in the well meaning ones who are so uninformed about what they want they no one can help them, the customers who deliberately make a stink for no reason because they know they can get special treatment that way, the customers who blame the employees for corporate decisions, the customers who don't abide by the basics of hygiene and make you deal with disgusting things that are certainly not part of your job description, the (surprisingly numerous) ones who think its perfectly alright to cut their kids loose in a store for an hour or two so they can 'get their energy out' (and usually buy nothing, of course, stretching the definition of 'customer'), the customers who are willing to lie to your face in order to save a few bucks, the thieves (whether the sort that walks out with items down their pants or those that just try to claim discounts/returns/rewards they know they're not entitled to), the fact that all these types of people are far more numerous than you would ever have imagined all serve to break down that attitude fairly quickly.

In almost every business, the person who deals with the customer takes the most crap and makes the smallest amount of money.

Of course we don't mean it when we smile, the last guy just punched us in the face.

I'm not saying where I work, but in the alcohol section, there's one regular I know who literally doesn't bathe. At all. He'd come in and stink the place up every morning. Pretty sure he sleeps out in a field too. I don't mean it to be rude, but jesus...the stink he left behind him meant that whenever he stopped by, I literally had to stop breathing.

-Samurai-:
I can't tell you how many times I'd get to the top of the escalator, Subway bag and drink in one hand, and using the other to talk on my phone, when I'd get people that just started asking me questions. I always wanted to ask; "Are you fucking blind?". I was on the phone and holding food. That either means that I'm the worst employee in history, or I'm on my break. Go away.

Where I work employees took to carrying outer jackets that covered the company logo whenever they went outside, else they'd be asked questions while eating lunch at McDonald's and the like. Seriously. But my 'favorite' is the guy who arrived five minutes after closing and found the door locked, so he walked around the building and waited outside the employee exit door and tried to get us to reopen the store for him when we came out.

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