Employees Claim EB Canada is Dropping Preowned Sections

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If EB Games wants to lose customers permanently (including me) then they should definitely follow up on this.

If they don't, they can scrap this hilarious attempt at pinching pennies and give us an apology for even attempting to pull this shit. Seriously, EB. What? Completely ripping us off on trade-ins doesn't line your pockets quite enough? You disgust me.

Satsuki666:
Somehow I really doubt that that is actually true. It kind of seems a little insane since then they will have half a store of empty shelves. Its not like they can magically pull games out of their asses to fill up those spots. Of all the EBs I have been in about half of the shelf space is taken up by used games and half by new games. If they condense this then at most the two combined will take up around 3/4 of the shelves.

^^^THIS^^^

I call bullshit. GS/EB make less money from used than from new, because they have to pay for stock on new. This makes zero sense.

How annoying. I like to recycle money at GameStop with their ridiculous 7-day-no-questions-asked return policy. Now I'll have to tear the store apart just to find things. The sub-human employees at the ones here in Manhattan already barely keep the sections in order as it is, so now I expect the stores to just look like total chaos and have it be impossible to find anything. If this is true, that is.

I knew devs and publishers enjoy fucking us all over, but now even the retailers are doing it on purpose now. Why is it everyone in the game industry hates the consumers exactly? Do you really think we're all THIS stupid? I assure not all of us are and if this is confirmed I will be a lot less likely to buy from EB/Gamestop.

So go to the counter and ask for used copies?... This isn't a problem for consumers, this is a nuisance to the employees.

my insight on the matter: remove preowned, and console piracy skyrockets... probably to the point, that people that do buy new games now and then will also stop buying any form of games, because they already have a modded console, and they do not have to go through GameStop customer service hell

Meh, I have read some of the comments. And I have this to say about them: Please don't defend this as capitalism. Also, please don't assume that this hurts customers. Also, just stop assuming a "leaked" memo is actual fact. Lastly, stop acting like you always spend more money on products than than the lowest market value for them (it's fine if you do, but it's stupid to assume other people are as financially inept as yourself). Also, stop defending game companies game companies for putting out expensive products and condemning other companies for offering you the same product for less.

StBishop:

DVS BSTrD:
You mean now Aunt Petunia will actually have to learn to READ the stickers!?!
THOSE FIENDS!

Why would she read the price label. She may be unaware they even stock pre-owned.

I had someone try to buy a game from me today which had the yellow sticker and all and wasn't even aware it was pre-owned until I showed her the disk to check she was happy with the condition. She then figured out they were pre-owned got annoyed, flustered, (perhaps embarrassed/outraged as she went a little pink in the face)and left the store.

If you never/rarely buy games it's safe to assume you're unaware of pre-owned.

This is the biggest problem I have with it. It's not just favourable placement of used copies, but it's highly misleading to customers.

Nooooooooooo..... Oh wait, my mom still buys me my games :3

That's retarded. We'd never do that in our store. There's a clear line between new and preowned and I'd be piss if I found out a retailer was hiding the new stuff behind the preowned.
I'd kill a man.

As an EBGames employee, I felt I would just offer a few more details in regards to the upcoming changes to their stores, as well as further corroborate what others have already said.

Indeed, EBGames are going to be merging their new and used sections together, and will also be merging all games from different consoles. Whereas currently stores are divided into seperate sections for PS3/Xbox 360/Wii, etc., they will instead be divided into Action/RPG/Sports/Family, which is a rather redundant method of organization since virtually any game can be classified as Action or RPG these days. Furthermore, puzzle games will be included in the 'Family' section, so good, wholesome games like Catherine will be confined to there where uninformed parents can purchase them for their kids.

The reason why the used signage is being removed has nothing to do with the continued changeover from EBGames to Gamestop brand, but rather, it's because we've been informed to no longer refer to the games as 'used'. Instead, we are to refer to them as 'recycled'. The reason given was because the term recycled implies that we've tested and repaired the games if they don't work (we don't actually do this, but they want it to look like we do).

The only change mentioned in the article that I haven't heard of happening is burying the new games at the bottom/behind the used games, however, I haven't been given full 100% details of the changes being done, and it wouldn't surprise me if that's part of the plan, as they specified that the reason why all these changes are being made is to encourage more used sales, since lately used sales have been lagging behind new sales considerably due to all the new releases this holiday season.

Considering that many of these changes promote confusion and make it harder to differentiate between new and used and harder to locate new games, that many EB employees have seen first hand that customers already have difficulty differentiating between a new and a used product, and that the stated goal is to encourage more used game sales, the commonly accepted view among employees is that these changes are being performed intentionally in order to mislead customers. Especially considering there will never be more than one new copy of the game visible on the shelves or walls, whereas there can be dozens of the same game used visible, those who don't look closely at the sticker for the word new or used (they're written in smallish print so many people don't notice), most people are expected to mistake the new copy of a game for one that simply has a wrong price tag and to grab the used copy thinking they're all the same.

Lastly, about the change to the price stickers themselves, I've heard mixed reports from both my manager and the assistant manager. One said that the changes so that all new and used games have the same standard stickers will be occurring for sure, while the other one said that they're still merely considering it and haven't decided on that for sure. All the merging of new and used games will be occurring within a week or two, but the changes to the price stickers won't occur until the new year, after they've had time to think about it (i.e. after they've had time to make sure they won't be ruined by the negative publicity first).

Oh boy! I see this as being a test market sort of thing but no matter how bad it turns out I wouldn't be surprised if this takes in every EB and Gamestop. This should make finding new games at Gamestop an even bigger pain in the ass though.

Shoggoth2588:
Oh boy! I see this as being a test market sort of thing but no matter how bad it turns out I wouldn't be surprised if this takes in every EB and Gamestop. This should make finding new games at Gamestop an even bigger pain in the ass though.

Actually, it was already a test market thing. We have specific flagship stores that they test things like this out in, and they've been like this for a while from what I hear. They're now rolling it out in all stores nation wide.

If true, it's a shame for people who live in small cities and towns where EB is one of their few choices for game shopping.

In Toronto, you'd have to be just plain stupid to shop for games there. There are so many independent game shops here with better prices, selection, and service. I'm frankly surprised that EB is able to do business in this city at all.

I worked at EB in Australia for 5 years, including a year as Store Manager. I have not been impressed with the slight of hand tactics used by the company during my time there.
These are just some things I took issue with:

*Increasing the price of an item just before a sale.
This is illegal by the way. Lets say for example that a game is selling for $29.95. Just before a sale, you get the price change information that you are to re-sticker it for $69.95 and then put a 50% off sticker and put it on the sale table. So that $29 game, is now on sale for $5 more during the sale, than what it was before. This happened 'every single sale'.

*Selling things for more than RRP.
There are a handful of things that EB Australia were selling for more than the RRP. One of these was Strategy guides. It was almost face palm inducing to sticker a strategy guide on the front with a $34.95 sticker, only to have the book clearly have labeled on the back AU RRP $29.95. And yes, customers ALWAYS asked about it.
Another item were Wow pre-paid cards. Everyone else was selling them for $29. We were selling them for $34. Why? Our head office told us that the publisher increased the price. Our reps from the publisher told us that was bullshit. Given how everyone else had them for $29, I'm inclined to agree with the publisher.

*Not paying staff overtime.
As a Store Manager, I clashed with my Area manager over this. We were told to never pay staff overtime. Here's the deal. I employed Pete. Pete was rostered on to 5:30. Because the store was so busy, we don't even get to close the doors to the store until 5.30. So do I let Pete go? Nope. His 'job' is to presentate the shelves and vacuum the floor. He doesn't get to go home until his job is done, whether that takes him 15, or 20 minutes. To get around this, I ended up paying my casual staff from 2.30 - 5.30, but told them not to start until 3pm and they would finish at 6pm.
When a particular EB store took action against their store for unpaid overtime, their casual staff were all consequently dismissed shortly afterwards.

Goodness gracious, that sounds like a pain for employees and customers alike. Employees have to completely re-arrange a store during holiday season and the customers are going to be confused. I hope this doesn't happen at my Gamestop eventually.

sounds like aggressive marketing, trying to get rid of used/older copies. shops do it all the time for all products. and it would be fine, if it weren't for the complete abominations who decided that second hand game should be limited.

They were doing this in Australia shortly after they opened some years back. Y'know, in the N64 cartridge era. Once I found myself having to return a repackaged secondhand copy of a game with unerasable savegame progress. They claimed it was indistinguishable from new so company policy was to sell it as new. I've avoided patronising the chain where possible since.

Sounds like EB Games alright. I refused to buy from them after repeated fuck-ups on their behalf and instead blamed "user error" for selling me a scratched disc from a New Disk section.

I've received confirmation of this story from a couple of sources (including Gizen) so it appears to be on the level. Details and motivations are still a bit short, but corporate reorganizations are nothing new and this is the kind of thing that happens; but as I said, it's not necessarily as sinister or sleazy as it sounds.

Which isn't saying that it's not. Just that it might not be.

On a related note, I was also told that I've got it backwards and that Gamestop stores in Canada are actually switching over to EB Games, not the other way around - but a few months back, in conversation with another EB employee regarding an entirely separate matter, I was told that EBs are transitioning to Gamestops. At the time, ebgames.ca redirected to gamestop.ca, but now it's gamestop.ca that redirects to ebgames.ca. The change in layout could still be related to the transition (although that's still purely speculative) but what exactly the stores are transitioning to is a bit fuzzy.

Xanthious:
If this is true all I can say is GOOD! Fuck the publishers and developers right up their fat over entitled asses. If they want to bitch and moan about used game sales then I say give them something proper to bitch about. If I were Gamestop I'd go a step further and put ALL new games behind the counter and only sell them to people who specifically asked for them.

And then we, the consumer, can enjoy $100 unplayable bug filled games with over half the game in expensive DLC, 5 releases a year, and there all Military shooters.

Those developers and publishers make the games you pay. If they don't make money, we don't get games. That's the reality. Complain all you want about the evil companies, doesn't change Math.

Xanadu84:

Xanthious:
If this is true all I can say is GOOD! Fuck the publishers and developers right up their fat over entitled asses. If they want to bitch and moan about used game sales then I say give them something proper to bitch about. If I were Gamestop I'd go a step further and put ALL new games behind the counter and only sell them to people who specifically asked for them.

And then we, the consumer, can enjoy $100 unplayable bug filled games with over half the game in expensive DLC, 5 releases a year, and there all Military shooters.

Those developers and publishers make the games you pay. If they don't make money, we don't get games. That's the reality. Complain all you want about the evil companies, doesn't change Math.

Your right the math is pretty damn simple and the math says game companies are making money hand over fist even during this current economic free fall. I know it might suck for John Riccitiellio when he has to settle for a gold lined shark tank instead of a platinum lined tank but hey times are tough and everyone has to sacrafice. This recent trend of bashing used game sales is nothing more than pure unmitigated greed.

The math also says that Gamestop is responsible for moving and promoting massive amounts of new titles for these companies that are pissing and moaning and being as absurd as to call Gamestop "the enemy". Gamestop probably does not make a lot on new game sales. Hell, they probably couldn't stay viable on new game sales alone. So it stands to reason that if these asshats making these comments still want their product moved in obscene quantities through Gamestop stores then Gamestop needs to make some money too somehow.

It's nothing short of insulting when these publishers are happy to take all the money Gamestop makes them by promoting and selling their product but wants to act like an over entitled pricks when Gamestop has the audacity to make money for themselves. That's why I say "fuck em" if I were Gamestop I'd either stop carrying new titles all together or at the very least stop promoting them with pre order bonuses and the like and just put them behind the counter with no pre orders, no midnight releases, no floor space, no promotion at all, just a stack of titles to sell to people that ask for them. I'd wager the developers need Gamestop to move their new titles more than Gamestop does.

The bottom line is that used game sales aren't the devil they are being made out to be. These companies are still earning record profits that most other industries would stab their mothers to earn. DLC and multi player codes are not a result of the gaming industry suffering because of used sales but rather the gaming industry making slightly less obscene profits. It's nothing more than greed and an inflated sense of entitlement that the gaming industry is somehow different than EVERY OTHER FUCKING INDUSTRY THAT MAKES AND SELLS GOODS. They aren't. The devs and publishers bitching about used sales need either shut the fuck up or go find a really big fire to die in.

List of game companies to boycott:

EA- check
EB- check

Can I get an EC?

CrystalShadow:
-Sigh-

Welcome to the situation in England. More or less. Although they do seem to be taking it to a new extreme here.

Both Game and GameStation, while still having dedicated second hand sections routinely mix new and used copies together on the same shelf.

The second-hand sections contain older titles you can't find new anyway, and the other section contains a more or less random mix of new & used games.

The only dedicated 'new only' section is PC games, and then only because you can't really sell second-hand PC games. (Although, believe it or not, Gamestation does. - Which came as a huge surprise to me.)

I don't know what game shops you're going to pal. I live in Southampton, there's 4 GAME shops here and one Gamestation and none of them do that. Well, I haven't been to Gamestation for years so I don't know if they do that.

Regardless, the video game market in the UK is in a position that there are what? 3 major video game retail chains? GAME who are ridiculous. Seriously, I went to buy a game there once, couldn't see it on the shelf, asked someone if they had it and they told me the game was a Sony exclusive and wouldn't be released on the 360. So I went to HMV and they had it. HMV. I forgot they even sold games.
Then there's Gamestation. Who are owned by GAME and I'm convinced they only exist so there's an illusion of choice.
Apart from that, there's CeX which is more a pawn shop than anything else. They mostly sell games, but they also sell electronic goods and porn with dodgy titles. They only sell pre-owned games, but at least their rates are fair, both for buying and selling.

But buying video games on high street in this day and age is a mugs game. Here's my advice, from me to all gamers. Use http://www.shopto.net/. Free 1st class delivery and they dispatch games so quickly.

Phoenix Arrow:

CrystalShadow:
-Sigh-

Welcome to the situation in England. More or less. Although they do seem to be taking it to a new extreme here.

Both Game and GameStation, while still having dedicated second hand sections routinely mix new and used copies together on the same shelf.

The second-hand sections contain older titles you can't find new anyway, and the other section contains a more or less random mix of new & used games.

The only dedicated 'new only' section is PC games, and then only because you can't really sell second-hand PC games. (Although, believe it or not, Gamestation does. - Which came as a huge surprise to me.)

I don't know what game shops you're going to pal. I live in Southampton, there's 4 GAME shops here and one Gamestation and none of them do that. Well, I haven't been to Gamestation for years so I don't know if they do that.

Regardless, the video game market in the UK is in a position that there are what? 3 major video game retail chains? GAME who are ridiculous. Seriously, I went to buy a game there once, couldn't see it on the shelf, asked someone if they had it and they told me the game was a Sony exclusive and wouldn't be released on the 360. So I went to HMV and they had it. HMV. I forgot they even sold games.
Then there's Gamestation. Who are owned by GAME and I'm convinced they only exist so there's an illusion of choice.
Apart from that, there's CeX which is more a pawn shop than anything else. They mostly sell games, but they also sell electronic goods and porn with dodgy titles. They only sell pre-owned games, but at least their rates are fair, both for buying and selling.

But buying video games on high street in this day and age is a mugs game. Here's my advice, from me to all gamers. Use http://www.shopto.net/. Free 1st class delivery and they dispatch games so quickly.

I have a local 'Chips' gamestore where I'm living and...well, it's the best gamestore I've ever been in. It's got prices on par with GAME but it has an enormous collection of older titles. And by 'older' I don't mean 'Old PS3 launch' titles. I mean Mega Drive, Dreamcast, N64, Gameboy Original, PS1, PS2, Gamecube, Xbox, NES, SNES, Atari...and probably more I'm forgetting, all for fairly reasonable prices.

Plus, if they don't have something I want, they'll go out and order it into the store for me. I bought a new copy of Deus Ex: HR off them when it got released but found that the DLC code had already been used. I headed back over (they're 5-10 minutes walk from my flat), told them what was up and the next day they had a replacement code. Just like that.

While not all Chips stores are likely to be as good as this (and they seem to be fairly limited in store numbers), it's one of the few things I will miss when I move back home after my university course is finished.

I did pick up a Collector's Edition copy of Silent Hill 2 in pretty decent condition from CeX for £8 though, and this was before the HD Collection was announced. So yeah, CeX is a good alternative.

This wouldn't be a problem with most games. But what about games like, say, Arkham City, where you lose content if a game's pre-owned? What about games like Rage? What then? What if you go in, intending to get a new copy of the game and only end up getting one that's already been used, with the code cashed in already? That'd make me pretty damn angry at least. Hopefully you're right and it isn't as sinister as it seems. But if they start doing this with games with Codes then it doesn't even bare thinking about.

Wow... stupid. This will lead to some unnecessary confusion. And why anyway? Because the game industry is bitching like little bitches about used games cutting into their profits? <groan>

Amnestic:
I have a local 'Chips' gamestore where I'm living and...well, it's the best gamestore I've ever been in. It's got prices on par with GAME but it has an enormous collection of older titles. And by 'older' I don't mean 'Old PS3 launch' titles. I mean Mega Drive, Dreamcast, N64, Gameboy Original, PS1, PS2, Gamecube, Xbox, NES, SNES, Atari...and probably more I'm forgetting, all for fairly reasonable prices.

Ugh. When I was at 6th form, the town my college was in had a shop just like that. Loads of old used games and the guy who owned used to order in a couple of the latest games too. This shop was awesome, me and a friend used to just go in there, look at the games and remember the good times. It has a biggest Megadrive section than the PC section in most Games. They even had a few NeoGeo games and pretty much every controller since the late 80s.
This shop had been there since I was a kid. Then Game moved in about 30 seconds walk away. The shop shut a year later.

isometry:
I don't see why publishers tolerate the used game market at all. I think it's silly that they worry so much about PC game piracy while doing nothing to stop the sale of used games. From a business point of view, used games are worse than piracy, since with piracy there is no way to know if the pirate would have bought the game, but with used-games they are typically paying 80% of the new price, so each one really is a lost sale.

By the way, I'm not condoning piracy at all by comparing it to used-games. I'm glad that PC game makers are finding ways to overcome piracy, because that means more support for the developers that make great games. I just wish they would apply the same logic to the used-games market, figure out a DRM solution that fights the problem while not getting in the way of legitimate users. I guess the other idea is to force companies like gamestop to give them a cut of used game sales.

Sheepy sheepy.. sheepy sheepy sheepy...

I love seeing people going "Go Publishers! Stop those evil used games!" instead of saying "Hey publishers! Give us a reason not to buy used games!" You have a brand new car right? All your DVDs are new right? I hope you never rented anything either? Actually, every single THING you've ever owned or used you bought new, right? If not, you're a massive, bile-spouting hypocrite for saying what you're saying here. Used game sales are no different than the sale of any other used object. Someone buys it new, they sell it to someone else, who then sells it to someone else.

Oh, and what about old games? Today I just bought the entire Wild Arms series. New copies of most of those games would have run me $80+. What about about those sales? Those are marked up significantly from their original retail price, should they be sending an extra cut to the developer cause they hoarded the games for 10 years then decided to price gouge? There's no extra money going to the developer on those sales, new or used. So you'd happily allow no one to play older games without paying a huge markup? Heck, why not charge $200 for games? $500 even? If used game sales are gone, developers can set whatever price they want. Will they sell as many copies? No, but it doesn't matter, there's no alternative. Maybe wait 10 years and the price will fall below $100, or it'll go up cause, hey, you can't get it any other way.

I also like how you're passively endorsing SOPA by saying you're glad producers are finding ways to overcome piracy, one of those ways being getting government legislation that states they can shut down websites for even posting still images of their products if the desire strikes them. Tell me.. why do you hate freedom, comrade?

But I have good news, they already have DRM for console games developed, they just haven't used it because it would be financial suicide. Originally it was gonna be standard issue on PS3 games. The game would essentially be assigned to a console so no one else could ever use that disc. Oh, but god help you if your PS3 broke or your PSN account was compromised, cause you'd need to replace your entire library.

Good for you though wanting to destroy the one small recourse we as consumers have. Game could be bad, buggy, and broken to hell but there's nothing we can do. Could be a game you just flat out don't enjoy, but can't return it. No, we can only trade it in for a partial refund, and you want that gone. I pray you work for EA or Activision, if not, the things your saying should make you ashamed to call yourself a gamer.

Phoenix Arrow:

Amnestic:
I have a local 'Chips' gamestore where I'm living and...well, it's the best gamestore I've ever been in. It's got prices on par with GAME but it has an enormous collection of older titles. And by 'older' I don't mean 'Old PS3 launch' titles. I mean Mega Drive, Dreamcast, N64, Gameboy Original, PS1, PS2, Gamecube, Xbox, NES, SNES, Atari...and probably more I'm forgetting, all for fairly reasonable prices.

Ugh. When I was at 6th form, the town my college was in had a shop just like that. Loads of old used games and the guy who owned used to order in a couple of the latest games too. This shop was awesome, me and a friend used to just go in there, look at the games and remember the good times. It has a biggest Megadrive section than the PC section in most Games. They even had a few NeoGeo games and pretty much every controller since the late 80s.
This shop had been there since I was a kid. Then Game moved in about 30 seconds walk away. The shop shut a year later.

Where I am, we have a GAME, a Gamestation (three minutes away), HMV (30 seconds away), Chips (3 minutes away) and a Grainger Games (3 minutes away, who you may remember from this article).

I forgot to mention, but the Chips just got an oldschool SNK vs. Capcom arcade machine last time I was in there too. I wish there were more stores like it.

Amnestic:
Where I am, we have a GAME, a Gamestation (three minutes away), HMV (30 seconds away), Chips (3 minutes away) and a Grainger Games (3 minutes away, who you may remember from this article).

I forgot to mention, but the Chips just got an oldschool SNK vs. Capcom arcade machine last time I was in there too. I wish there were more stores like it.

Well, the town I went to college in was pretty small, but pretty close to three relatively big cities. If you wanted to go shopping, you'd go to one of those. It wasn't big enough to support two game shops and it was a shame to see their door boarded up. The guy who owned it was such a nice guy.

Southampton is like that though. Within about a 5 minute walk, there's 2 GAMEs, a Gamestation, a CeX, an HMV and an ePlay. Fuck ePlay. I've been in there 3 times and each time they've mugged me off. They used to have game boxes on their shelf which they didn't have the disks for. There also used to be an EB, another GAME, another CeX and a Virgin Megastore too. They're all slowly starting to shut now though. I'm sure one other GAME will be shut by the end of next year.

Uh yeah I think I'll go to Best Buy instead.
Or HMV.
Or Futureshop.
Or local indie Brick&Mortar store.

It's always too crowded in EB Anyway

CrystalShadow:
-Sigh-

Welcome to the situation in England. More or less. Although they do seem to be taking it to a new extreme here.

Both Game and GameStation, while still having dedicated second hand sections routinely mix new and used copies together on the same shelf.

The second-hand sections contain older titles you can't find new anyway, and the other section contains a more or less random mix of new & used games.

The only dedicated 'new only' section is PC games, and then only because you can't really sell second-hand PC games. (Although, believe it or not, Gamestation does. - Which came as a huge surprise to me.)

I never noticed this, i'll definatly have to cheack tommorrow. I mean I know they sort of mixed the two but the used are always well labelled with big yellow stickers.

when I go to GameStop (no more EB Games around where I am, sad since I preferred their layout), I walk right past the NEW section to the USED
plus I only ever look at the price tags lol...if I wanted a game brand new, I'll just buy it SEALED and disc untouched from another retailer (unless I pre-ordered it at GameStop, which happens once in a while)

As a small correction to my previous post detailing some of these changes, games are still being seperated by console as well as by genre now, and new games definitely are not being confined to the bottom/behind the used games. Having just started the reorganization process today and having mixed all our new and used PS3 games together though, I can confirm that the new system is extremely confusing, and if anyone shopping at an EB does want a new copy of a game specifically, I highly recommend going straight up to the counter and asking for one, because finding a single new copy of say, LA Noire for example on the shelf, surrounded on all sides by several dozen used copies, is like finding a needle in a haystack.

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