Major Nelson Claims Microsoft Is Listening To DRM Complaints

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Major Nelson Claims Microsoft Is Listening To DRM Complaints

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Still no clue as to what Microsoft intends to do about it, mind you.

After the Sony Twitter campaign launched in an attempt to dissuade Sony from even thinking about DRM and anti used games policies, much vitriol was spewed over at Larry Hyrb aka Major Nelson's blog, on Microsoft's policies and its Xbox One reveal. In response, Major Nelson said in a forum post that "we're fully aware of what is going on. I am also working on a few things to address it. I can't say much more right now. But we ARE listening." Listening, but not doing much; at least not visibly.

Major Nelson's statement came up in the comments on a blog post about used games, in which he claimed that previous reports on Microsoft policies are "inaccurate and incomplete" before promising to "disclose more information in the near future." This perpetuates what is rapidly becoming a Microsoft tradition, of saying nothing useful while seeming to address the issue.

Here's hoping E3 will see some clarification on something - anything - concerning the Xbone's used games and DRM policies. Or the always-on Kinect. Or ... but you get the idea.

Source: CVG

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What about the microsoft policy to make their hardware out of garbage so the system breaks down in 3 years forcing another purchase on the consumer? why don't they comment about how they are trying to make a DURABLE system to bring back the customers that are pissed at them and lost faith when their 360's died?? Looks like this will cost as much as the 360, DOUBLE the listed price when you are forced to rebuy it after it breaks.

No one will ask the tough question on the durability which is entirely warranted thanks to the 360 life cycle, they are too deep in microsofts pockets or too afraid to look bad to them. Pathetic journalists.

This coming question has very little to do with the content of the thread, but why the hell is he called "Major Nelson?" The last game relevant person who gave himself a title was Lord British, who has a real name. This guy apparently has a real name according to the article. So what's with this guys nickname?

EDIT: For clarification, been hearing other students at school and such talk about the XBone and Major Nelson and while I have seen that guy in photos before, he was never named. So I've been going through this past week with no idea who this Major Nelson was... and thinking he was someone more important.

Kheapathic:

Kheapathic:
This coming question has very little to do with the content of the thread, but why the hell is he called "Major Nelson?" The last game relevant person who gave himself a title was Lord British, who has a real name. This guy apparently has a real name according to the article. So what's with this guys nickname?

EDIT: For clarification, been hearing other students at school and such talk about the XBone and Major Nelson and while I have seen that guy in photos before, he was never named. So I've been going through this past week with no idea who this Major Nelson was... and thinking he was someone more important.

It's his Xbox live gamertag. He Is also "Director of Programming" for xbox live.

I'd love to see Microsoft's 'Stuff We Have To Do Now' and 'Stuff We Have To Do In The Near Future' piles. It's as if they've got their feet up thinking "Welp, isn't it quiet just now!?"

Zeckt:
What about the microsoft policy to make their hardware out of garbage so the system breaks down in 3 years forcing another purchase on the consumer? why don't they comment about how they are trying to make a DURABLE system to bring back the customers that are pissed at them and lost faith when their 360's died?? Looks like this will cost as much as the 360, DOUBLE the listed price when you are forced to rebuy it after it breaks.

No one will ask the tough question on the durability which is entirely warranted thanks to the 360 life cycle, they are too deep in microsofts pockets or too afraid to look bad to them. Pathetic journalists.

I think it's because everyone else is building products that don't last. They don't want to upset everyone.

In my experience of playing games "We are listening" tends to translate as "We don't give a fuck what you lot think, but we know if we don't pretend to, you may not buy our stuff". Then when they say "We are taking what the fans have said on-board" it means "We will make a minor compromise, but make a huge deal out of it to appease the complainers and get some good PR by showing that we care".

Gaming industry what have you done to me? I used to be such a trusting, naive young soul.

wish they'd stop dicking about and just be clear about what they're doing.

They are as vague as Apple! You may as well play a game with magnets that have PR speak typed.

So basically a "Yes we know you hate us, were still not going to do anything about it" policy. Typical microsoft though, nothing new here.

Evil Smurf:
I think it's because everyone else is building products that don't last. They don't want to upset everyone.

PCs. no, really. There have been only one PC component that broke down of old age ( did burn two gpus but one was my fault and other HP cooling design which they admitted as a build fault and replaced it for every model sold that wanted replacing).
That was a HDD that worked for 8 years. Though i did add some extra ram and whatnot that is newer to the 10 old one, but the original lust still works too.
I still got a 13 year old PC that works, as well as a 10 year old one and a 4 year old one. And they didn't break down. Sure the oldest one are not even fit for browsing internet, but that's beside the point, it was good at its time. So the "Everyone is doing that" is more of an excuse than a reality.

They really need to stop being so vague, it's getting to a level now that is totally stupid. Microsoft need to give those who have stood by them with the 360 something to acknowledge and talk about that is positive as all people can say at the moment is how negative the console is.

Microsoft aren't just giving this generation to Sony at the moment, they're handing it to them on bended knee. What they should do is come out and say 'This is what we're doing, this is how we're addressing these issues and here's why' instead of hiding behind 'It will be revealed' or 'we're addresseing the issue'.

I love to watch this train wreck. Their handling of these consumer issues is the worst I think I've ever seen. Negative rumors have spread like wildfire on the internet and their continued existence could be wiped out by Microsoft giving a straight answer, which they continually dodge with vagaries. Many consumers take the lack of a straight answer from Microsoft as confirmation of their worst fears about the negative rumors. While they may just be tied up by corporate bureaucracy (NDAs, etc.), their constant dodging doesn't give consumers a lot of confidence in jumping on the XBone train.

Even if they reveal that all these worries/complaints are actually for not, I wonder how much damage has already been done.

JasonBurnout16:
They really need to stop being so vague, it's getting to a level now that is totally stupid. Microsoft need to give those who have stood by them with the 360 something to acknowledge and talk about that is positive as all people can say at the moment is how negative the console is.

Microsoft aren't just giving this generation to Sony at the moment, they're handing it to them on bended knee. What they should do is come out and say 'This is what we're doing, this is how we're addressing these issues and here's why' instead of hiding behind 'It will be revealed' or 'we're addresseing the issue'.

I agree 100%.

They should stop being so secretive, or risk loosing people who still want to buy their console (myself) amidst this PR crapstorm.

Expect much damage control at E3, it's going to be crazy. Nobody aside from loyalists and fanboys will buy the Xboner, it's just been a mess of bad PR and terrible news.

I really want the Nintendo to do well at E3, I appreciate the fact that they show gameplay during announcements and they are the only one of the big three that doesn't make "media centers".

Here's the thing, Microsoft... Either you do or you don't have DRM and block used games. This spinning around the issue signifies you have it or have at least some of it, both of which constitute a smelly console.

Quick, name a single time a public entity has ever said that it was "listening" to concerns and actually changed their policy!

Yes, I'm so glad that they're listening. I'm thrilled to know that when they release a product that is the opposite of what everybody wants they'll have done it after listening to everyone tell them not to. I feel reassured.

el_kabong:
While they may just be tied up by corporate bureaucracy (NDAs, etc.), their constant dodging doesn't give consumers a lot of confidence in jumping on the XBone train.

I heard that there was an issue where the departments are for some reason not communicating with each other.

Microsoft, if you don't have anything to say then don't bloody say anything.

Major Nelson?!? So does this mean Microsoft has a magical genie that will come and fix all of their problems?

image

Maybe Microsoft can wish themselves some common sense but I think even she can pull that one off. ^^;

I like how he has knowledge enough of Microsoft policies to know whether a statement about Microsoft policy is accurate or complete and yet he refuses to say what those policies actually are. This implies that the policies are not consumer friendly and Microsoft would like to unveil those policies in a size six font information dump at the bottom of a Halo presentation at E3 where they will likely be missed.

This essentially translates as "we are pooping our pants and thinking how we can fix this goddamn mess"...

MS did their reveal and pushed through some things people did not like. They thought they could get away with it, they thought people would at worst grumble a bit and accept it. However, they were not prepared for the ensuing shitstorm. And a shitstorm it is. At this point, they are naturally looking to scale back some of the restrictive measures, but they are unsure by how much.

Let's face it, most of what people don't like about the console directly benefits MS. Those features are made with MS's interest in mind. They know they'll have to cut something down, but they are trying to determine the minimum amount they need to change to get the public to grudgingly accept. They won't drop the stuff people don't like because it benefits them, but they'll dial it down a bit. If that's a good thing or a bad thing, that's a deeper question.

Strazdas:
So basically a "Yes we know you hate us, were still not going to do anything about it" policy. Typical microsoft though, nothing new here.

Evil Smurf:
I think it's because everyone else is building products that don't last. They don't want to upset everyone.

PCs. no, really. There have been only one PC component that broke down of old age ( did burn two gpus but one was my fault and other HP cooling design which they admitted as a build fault and replaced it for every model sold that wanted replacing).
That was a HDD that worked for 8 years. Though i did add some extra ram and whatnot that is newer to the 10 old one, but the original lust still works too.
I still got a 13 year old PC that works, as well as a 10 year old one and a 4 year old one. And they didn't break down. Sure the oldest one are not even fit for browsing internet, but that's beside the point, it was good at its time. So the "Everyone is doing that" is more of an excuse than a reality.

No kidding. I had my PC with the Voodoo 3Dfx card and the (Pentium 2?) for like at least 10 years, after I turned it into a mail server. The GTX 465 I have now, a couple months ago I let it hit 110c for hours several times before I quit being lazy and opened it up to replace the thermal paste/dust out the fan, and accidentally dropped it on carpet while the housing was off and the GPU was exposed. I was pretty sure it was fucked. Sure enough, I played some Tomb Raider last night and I'm typing to you now. That before-mentioned Pentium 2 only kicked the bucket because the HDD went bad, and I really couldn't do anything with the other parts.

Oh, and Nintendo consoles. Durable bastards. The pin dock on the NES might seen replacing after 25+ years, but I've seen someone drop a Gamecube down a flight of stairs that still worked just fine. If I dropped my 360 from a height of more than like...1 meter, I'd be sure it was boned.

They're "listening". Sounds just like how Bioware was "listening" and I think we're going to get the same result; as in not a damn thing.

Microsoft is being so fucking vague it's just unbelievably frustrating. I have no choice but to be under the assumption that they have no answer and that they're rushing around desperately trying to plug the dam one finger at a time.

[Reacting purely to the headline]

No you fucking aren't! Otherwise you wouldn't have designed the fucking console to work like that!

DrunkOnEstus:
Oh, and Nintendo consoles. Durable bastards. The pin dock on the NES might seen replacing after 25+ years, but I've seen someone drop a Gamecube down a flight of stairs that still worked just fine. If I dropped my 360 from a height of more than like...1 meter, I'd be sure it was boned.

I imagine 360 would be to if anyone in management was actually a gamer.

So the short story is that the panic button has been pressed?

Probably a wise move now seeing as the Xbone is now more hated on the internet than My Little Pony.

Considering what happened with the Xbox 360 dashboard already, there's no way I'm even stepping on board for an Xbox One. They'll just fix a few things to get everyone complacent and then as soon as they got an install base, start going back on everything they said earlier.

yeah I get the feeling his I'm listening could be translated as 'in one ear, out the other'.
There is also the 'we're listening but don't give a damn' response as well.

Can they just make it official that XBox One's slogan is "We'll get back to you on that one later..."?

I'm beginning to wonder if Microsoft is planning on putting packets of cocaine into their swag bags at E3. How good an impression could they possibly make to make up for all the self-inflicted injuries?

*Sigh* Another Xboner from Microsoft.

Listening =/= caring

They clearly aren't listening too, because a lot of people have been asking for answers and not delay tactics. The answer "We'll get back to you on that one!".

If E3 doesn't give a clear indication of what they're planning then an anti-marketing campaign is called for.

oggebogge91:

Kheapathic:

Kheapathic:
This coming question has very little to do with the content of the thread, but why the hell is he called "Major Nelson?" The last game relevant person who gave himself a title was Lord British, who has a real name. This guy apparently has a real name according to the article. So what's with this guys nickname?

EDIT: For clarification, been hearing other students at school and such talk about the XBone and Major Nelson and while I have seen that guy in photos before, he was never named. So I've been going through this past week with no idea who this Major Nelson was... and thinking he was someone more important.

It's his Xbox live gamertag. He Is also "Director of Programming" for xbox live.

That was awfully anti-climatic.

Microsoft wants you to know that they *are* listening.

If fact, they are preparing a negotiator as we speak. In the meantime, they've promised not to kill any of the hostages until after they have announced the details of their demands, and we have had a chance to consider them.

wooty:
So the short story is that the panic button has been pressed?

Probably a wise move now seeing as the Xbone is now more hated on the internet than My Little Pony.

who on earth can hate My Little Pony? its so cute

You know, the thing about all this is that I'm not even sure that it matters what they do at this point. The Xbone has had weeks of nothing but bad press and bad word of mouth within the gaming community and online forums. Even if they did radically change some of their policies, chances are the only people who will listen or care are the folks who were already going to get the Xbone anyway.

First impressions count for a lot. Once people make up their minds about whether or not they like something, the majority of people don't like to go back and change their minds. Their opinion has been formed and they'll stick to their guns about it.

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