Sony Changes PSN Europe Passwords As Precaution, Forgets To Tell Users

 Pages 1 2 NEXT
 

Sony Changes PSN Europe Passwords As Precaution, Forgets To Tell Users

image

We can't say anything more, says Sony, as it would affect our ability to protect you.

Earlier this week some European Sony PSN customers found to their horror that their accounts were locked. None of them knew why, and they trooped off to customer support to find out. Not to worry, says Sony, it was us. Sony detected "irregular activity" on the affected accounts, according to an online support coordinator, and reset all their passwords as a precaution.

Irregular activity could mean anything, and doesn't have to mean there was a problem, or "anything specific to worry about," says PSN customer support. Sony couldn't provide further details "as it would affect our ability to keep you guys safe."

But what Sony didn't do, after it reset all those passwords, was to tell the affected customers what was going on. Cue panic. Some of them had credit cards attached to their account; the last thing they needed was any suggestion that their account might, in some unspecific way, have been compromised.

It's unsurprising that Sony's twitchy about account security, after the 2011 hack, but it seems odd that it never thought to contact its customers. Refusing to tell people why it happened is no solution, no matter how plausible the reason for doing so may sound. The PS4 has yet to launch in Europe; here's hoping Sony gets over its jitters by the time it does.

Source: Eurogamer

Permalink

Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

Chaosritter:
Karma is a bitch, you know...

Hey!

OT: You've really got to wonder what went through the heads of the Sony employees (or executives, whichever made the call) when they decided not to tell anyone that their passwords got reset. Didn't they realise how people would react? While I approve of them taking swift measures, the way they handled it left a lot to be desired.

Playstation and internet has always been a strained relationship.

Oh so thats what that was. I just changed my password.....no flap.

Chaosritter:
Let's see: massive hardware failures

Sorry, but when exactly did they have massive hardware failures?

OT: Had to change my password. An email telling me why would have been great, but it's no biggie.

Bug MuIdoon:
Sorry, but when exactly did they have massive hardware failures?

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

Chaosritter:

Bug MuIdoon:
Sorry, but when exactly did they have massive hardware failures?

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

Hardware failures: Yes
Massive: Very vocal 1% is not massive.

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

Not yet. For all we know, xbox could bomb as well. Then the entire hardcore console market is thrown into disarray. If so, nintendo, if you were thinking about reclaiming the hardcore market, now would be the opportune moment.

Well, they've improved since the last hack, I'll say that much. This was a very quick response, it seems, but next time, a notice wouldn't go amiss.

Bug MuIdoon:

Chaosritter:

Bug MuIdoon:
Sorry, but when exactly did they have massive hardware failures?

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

You saw the reports from Sony stating that less than 1% of consoles are affected, you should take claims made by both Sony and the angry internet people with a pinch of salt. Until reliable 3rd parties can come up with a figure it could be worse than Sony are willing to admit or better than angry customers would have you believe.

For instance if you look at Amazon and check the verified purchase customer reviews a lot more than 1% of customers are complaining about their PS4 either being DoA or dying shortly after getting it, of course the sample size is small but it is fairly representative even though its not the complete picture.

Bug MuIdoon:

Chaosritter:

Bug MuIdoon:
Sorry, but when exactly did they have massive hardware failures?

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

1% of a million sold systems at that time translates to 10.000 broken consoles.

Might be a tolerable figure from a technical point of view, but it's a PR nightmare.

J Tyran:
You saw the reports from Sony stating that less than 1% of consoles are affected, you should take claims made by both Sony and the angry internet people with a pinch of salt. Until reliable 3rd parties can come up with a figure it could be worse than Sony are willing to admit or better than angry customers would have you believe.

For instance if you look at Amazon and check the verified purchase customer reviews a lot more than 1% of customers are complaining about their PS4 either being DoA or dying shortly after getting it, of course the sample size is small but it is fairly representative even though its not the complete picture.

A fair point, but few people can seem to be arsed to make a customer review at all unless something's gone terribly wrong. So even then you're getting horribly slanted statistics.

Umm... this is nothing new. Blizzard does this all the time.

It's stuff like this that kinda makes the Xbox 180 seem a bit appealing (now that they've indeed done a 180 on everything that people were pissed off about when it was originally announced). That and I've heard a rumor that part of the PS4's TOS is that they have the right to record your voice-chat conversations and use them however they see fit. >.>

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

I dont think you know what the word "massive" means. Like, at all.

Oops! XD Seriously, guys? Saying something like Sony couldn't provide further details "as it would affect our ability to keep you guys safe." doesn't raise any red flags to you that maybe people will think something's wrong here?

To me this seems similar to the 2011 hack due to the lack of communication with their customers, which was my biggest problem with that entire incident.

J Tyran:

You saw the reports from Sony stating that less than 1% of consoles are affected, you should take claims made by both Sony and the angry internet people with a pinch of salt. Until reliable 3rd parties can come up with a figure it could be worse than Sony are willing to admit or better than angry customers would have you believe.

For instance if you look at Amazon and check the verified purchase customer reviews a lot more than 1% of customers are complaining about their PS4 either being DoA or dying shortly after getting it, of course the sample size is small but it is fairly representative even though its not the complete picture.

Hey, I'm not the one saying they had "Massive hardware failure", I'm just pointing out that they have not according to the information we have as of now. We have no facts or definite figures, so no one can comment really. All we have to go on currently is Sony's report of 1%, which if true is definitely not massive. Anything else is speculation, and those Amazon statistics are dreadfully askew.

Chaosritter:

1% of a million sold systems at that time translates to 10.000 broken consoles.
Might be a tolerable figure from a technical point of view, but it's a PR nightmare.

It's really not. 1% is nothing. I'm not saying it's necessarily a good industry standard that we uphold, but it is a pretty good figure for the industry standard. If some independent figures do emerge, and Sony aren't telling porkies, then they're going to be laughing. 1% is pretty decent PR. It's a figure, that if true, Microsoft should be pretty worried about. The 360 had failure rates, reportedly, of 30%+ That is a PR nightmare.

Either way, Until more independent results come in. No one knows, but saying it's massive is baloney.

Looks like users paying for multiplayer has really allowed Sony to improve their PSN stuff.

KarmaTheAlligator:

OT: You've really got to wonder what went through the heads of the Sony employees (or executives, whichever made the call) when they decided not to tell anyone that their passwords got reset. Didn't they realise how people would react? While I approve of them taking swift measures, the way they handled it left a lot to be desired.

If you think that's bad you should the SCEE Playstation blog. There's been uproar on there recently for a variety of reasons (many of which centre around changes to plus) but there has been little to no communication with customers, despite the fact the blog is specifically there for just that.

I swear Sony must have some kind of grudge against Europe because they treat NA customers a fair bit better than this.

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

Not sure how selling a million consoles in a day counts as back firing but each to their own.

OT: Stupid mistake by Sony, still at least they realised before the PS4 hit Europe.

Chaosritter:

Bug MuIdoon:

Chaosritter:

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

1% of a million sold systems at that time translates to 10.000 broken consoles.

Might be a tolerable figure from a technical point of view, but it's a PR nightmare.

At this point it's mostly just used as a bullet point for people trying to justify their hatred of the system. Most people who actually bought the systems (aka people who actually matter and not just internet posters) are annoyed but acknowledge it's always an issue with early adoption of a new technology.

The fact that your earlier post says that this somehow vindicates Sony's previous mockery of Microsoft's draconian Xbox 1 policies through "karma" shows your own level of bias in this story.

Chaosritter:
I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

What mockery would that be? Do you have a source for Sony mocking Microsoft and the Xbox One?

Doclector:
Then the entire hardcore console market is thrown into disarray. If so, nintendo, if you were thinking about reclaiming the hardcore market, now would be the opportune moment.

That's hilarious on so many levels.

Just for starters: the idea that Nintendo ever had the "hardcore" market in the first place, and the idea that they have any chance whatsoever of reclaiming it, no matter how much the competition screws up.

Bug MuIdoon:

Chaosritter:

Bug MuIdoon:
Sorry, but when exactly did they have massive hardware failures?

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

Knowing that a million PS4s have already sold in the US alone, id say that "less than 1%" potentially is thousands of defective units.

gigastar:

Knowing that a million PS4s have already sold in the US alone, id say that "less than 1%" potentially is thousands of defective units.

Going by only by figures I've seen reported, at least 1 million units have been sold. Reporting a <1% failure rate. That's 10,000 defects at it's maximum (per 1m).

After the first year iPhone 4 had a failure rate of 2.1%. The PS3 had a failure rate of 10%. Heck even Durex condoms (the "safest" contraception) have a failure rate of 1.04%.

1% is pretty decent for a brand spanking new piece of tech. Quite frankly the people who are complaining about their PS4 arriving dead are a bit daft. What did they expect? It's unlucky that it's them, and it sucks I'm sure, but this happens with any product.

I highly doubt M$ will have any it any better.

And please read the rest of the thread, or at least the one from yesterday as this has all been said before by a million people.http://www.escapistmagazine.com/news/view/129812-Sony-Red-Line-Of-Death-Affects-Less-Than-1-of-PS4s

Can I get a new password and log back in then? That sort of information would be GREATLY APPRECIATED!

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

Err they haven't had massive hardware failures, but I guess your going to hate regardless.
A 1% failure rate is a low failure rate, if anything it should be applauded. I wonder if you'll say then if the XBO has the same 16% rating of the 360..... I'm guessing no.

This sounds like it could be an Onion headline, it's so insane. Heads are rolling at Sony as we speak, no doubt.

RicoADF:

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

Err they haven't had massive hardware failures, but I guess your going to hate regardless.
A 1% failure rate is a low failure rate, if anything it should be applauded. I wonder if you'll say then if the XBO has the same 16% rating of the 360..... I'm guessing no.

Actually, I'd laugh even harder about MS fucking up again.

Most of Sony's PR before the launch was basically "at least it's not the XBOX One". Now they're fucking up the same way MS did back in 2005. Remember that the launch was just a week ago and we already got thousands of dead consoles, the original 360 lasted at least a few months before showing red lights. :D

Chaosritter:

Bug MuIdoon:

Chaosritter:

Missed the reports of thousands of PS4's that either arrived dead or died within hours?

No, but I saw the reports that state they effect less than 1% of consoles. Which, is a pretty decent figure within any tech based industry, not just gaming.

1% of a million sold systems at that time translates to 10.000 broken consoles.

Might be a tolerable figure from a technical point of view, but it's a PR nightmare.

As opposed to Microsoft's nearly 40% rate of red ring on the first generation 360's this is... bad but not yet reached that legendary status. Yes you read that right. Nearly 40% of the first batches of 360's they shipped out had the red ring lurgy. (which they fixed expediently with the next batch but the first was legendary)

This is nowhere near nightmare status.

Also I did lol at one of the comments my friends made about it when he tried to log into PSN earlier. Had something to do with the Chinese mafia but I knew about this already and figured it was Sony goofing, especially considering how anal he is about security.

Chaosritter:
Let's see: massive hardware failures, online service fuck ups, poor conflict managing...

I'd say Sony's mockery of MS and the XBONE fires back now. Karma is a bitch, you know...

there are no massive hardware failures, the online service fuck ups are in europe where PS4 is not launched yet and the conflict management while admitedly not the best situation is at least being handled.
Id say you dont know what your talking about.

Chaosritter:
Missed the reports of thousands of PS4's that either arrived dead or died within hours?

Yes, indeed i did, as there were no such reports ever made.

Chaosritter:

1% of a million sold systems at that time translates to 10.000 broken consoles.

Might be a tolerable figure from a technical point of view, but it's a PR nightmare.

Its not tolerable figure, its AMAZING figure. ANd there is no nightmare, everyone with a brain knew its going to happen and in fact probably expected much more considering all other previuos consoles had higher failure rate.

Aardvaarkman:
What mockery would that be? Do you have a source for Sony mocking Microsoft and the Xbox One?

Aardvaarkman:
That's hilarious on so many levels.

Just for starters: the idea that Nintendo ever had the "hardcore" market in the first place, and the idea that they have any chance whatsoever of reclaiming it, no matter how much the competition screws up.

well, back in N64 days or SNES days they kinda did.

Chaosritter:

Actually, I'd laugh even harder about MS fucking up again.

Most of Sony's PR before the launch was basically "at least it's not the XBOX One". Now they're fucking up the same way MS did back in 2005. Remember that the launch was just a week ago and we already got thousands of dead consoles, the original 360 lasted at least a few months before showing red lights. :D

Absolute numbers mean nothing. stop using them. The failure rate is less than 1% which is amazingly low. So low in fact that i tend not to believe them because nothing launches with so little failure and especially not something as complex as console.
On the other hand Xbox 360 had 40%+ failure rate on arrival. thats 40 times MORE.

Strazdas:

Aardvaarkman:
What mockery would that be? Do you have a source for Sony mocking Microsoft and the Xbox One?

That video doesn't even mention Microsoft or Xbox once.

Most of Sony's PR before the launch was basically "at least it's not the XBOX One".

Again, do you have a link to where Sony says this in their PR?

 Pages 1 2 NEXT

Reply to Thread

Posting on this forum is disabled.