PlayStation 4 Firmware Update Causing Rest Mode Issues and Bricked Consoles

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PlayStation 4 Firmware Update Causing Rest Mode Issues and Bricked Consoles

Rest Mode

Some PlayStation 4 owners are more unfortunate than others, succumbing to a myriad of issues brought on by the console's latest firmware update.

After the recent firmware update to v.2.00 for PlayStation 4 users, a large portion of the user base has found that their console's Rest Mode and other facets of the device are now facing several technological issues.

As reported in a Reddit thread by several unfortunate PlayStation 4 owners, placing the console in Rest Mode now appears to no longer work correctly, with users reporting the need to reset the entire system to get it back up and operational. In some cases, systems have even been bricked.

Users are reporting additional issues as well, such as connectivity problems and volume problems (as seen on Kotaku) as well as a host of other maladies that Sony is working to get under control. The company has stated that it is indeed aware that firmware 2.00 is causing more problems than it's improving, but as of now there is yet to be a reliable fix.

The only recourse it seems, other than resetting the entire console, is avoiding Rest Mode entirely and dealing with the problems as they come. Of course, the safest course of action is to simply refrain from using your PlayStation 4, but with the gaggle of new releases that just hit and will continue to blitz store shelves in November, that may not be a fantastic option for many of us.

Source: VG247

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I was one of those affected by this update. Strangely enough my system has survived the ordeal. I didn't know there was a problem til I had tried to bring my system back up from "Rest" mode. (honestly I think Standby was a fine name for it) In the end I unplugged the unit when it wouldn't turn back on. Something they tell you to not do. But upon running the system in safe mode I was able to get back to playing games and using the system. Safe mode is activated by pressing and holding the power button until it beeps twice. From there you have various recovery tools and options to get things back on track. in this case downloaded the update again and this time avoided the "Rest mode" Hope everyone else manages to get through with their PS4 not being a paperweight.

I should preface this by saying I'm not taking the shit and going "ha-ha!" at people having problems. That out of the way: My PS4 actually had similar problems -before- 2.00 was out and since updating to 2.00 my PS4 has had -less- problems with standby/rest mode. Pre-2.00 it was a 50-50 chance that my PS4 would crash halfway into going to standby and I often had to resort to unplugging it and do the disk-check dance on boot to the point where I'd just turn it off completely all the time. Now, post-2.00 it... actually works. Standby hasn't fucked up since I updated. Again, I'm saying this not to be all like "har har, your console is broken and mine isn't" but rather as a confused person using the exact same hardware/software as everyone else and somehow experiencing the reverse.

Now I'm glad that I've been too lazy to bother updating it.

Yeah, Rest mode snagged me but I managed to get it back on with an unplug/reboot/diskcheck. Never had a problem with the old Standby mode.

Party mode has an annoying extra layer to menus now, not sure why they made the functions all require a submenu. It wasn't clogging up the interface or anything before.

I couldn't connect my youtube account. Haven't tried Shareplay or any other features since the Rest mode debacle.

So glad that hasn't happened to me (yet?). Maybe it's because I already replaced the HDD?

I really don't get why people buy consoles anymore these days.

The days of 'Turn on and Play' are long over and every PC is easier to handle AND to repair than these.

Firmware upgrades - fuck that.

i don't get it, do they not test their updates properly? and why do we hear similar problems with apple and this is something that should have been spotted under testing.

BloodRed Pixel:
I really don't get why people buy consoles anymore these days.

The days of 'Turn on and Play' are long over and every PC is easier to handle AND to repair than these.

Firmware upgrades - fuck that.

i think a good reason is that people feel more safe when buying a console it is like the seats in a class room, most people will end up sitting the same spot for no apparent reason

"It just works"

Yeah, as consoles are finally getting as complex as basic windows they are also inhereting the same problems and they didnt have couple decades to iron it out. not the first nor will it be the last time this happened. Sadly cant just manually fix it yourself with consoles. Hopefully only few people will be affected by this.

I thought many people prefer consoles over PC to avoid such problems. I hope being able to play the next Uncharted and God of War is worth it.

Gee so surprised to see "Herp derp why buy a console snicker herp derp".

Because people play what they want to play. No better than pc, no worse than pc, just different.

Hopefully they have the majority of these kinks ironed out by bloodborne release my money finally gets sunk into a ps4.

It's kinda sad when you have to avoid updates so they won't break your system/program.

http://i.imgur.com/YOmDuDV.jpg

WWmelb:
Gee so surprised to see "Herp derp why buy a console snicker herp derp".

Because people play what they want to play. No better than pc, no worse than pc, just different.

Hopefully they have the majority of these kinks ironed out by bloodborne release my money finally gets sunk into a ps4.

Thank you. One voice of reason among a sea of idiots. Sometimes I really hate the Escapist user base.

OT: Yeah, I never use Rest/Standby mode. Not because I think it's a bad idea. But because my power -for lack of a better term- likes to blink, and go off for a second before starting back up. Not sure if this is caused by a surge (and I have a surge protector on my TV and PS4) but I know all my power goes off. While it doesn't happen often, it happens often enough that I notice a pattern of it. The last thing I want to do is have that happen while I'm out of the house and fuck up my delicate $400 system.

By "bricked console" do they mean that the console is beyond repair and doesnt do jack shit? Because that is what a bricked console is.

I remember back when these console were being released with the usual buggy stuff and there were a lot of complaints about "bricked consoles" that simply werent running the games but could be fixed (and were) with future updates.

Kungfu_Teddybear:
Now I'm glad that I've been too lazy to bother updating it.

I was thinking the exact same thing. I've taken a break from my PS4 until Dragon Age comes out so I haven't played it in a week or two and thus haven't gotten the update yet. Looks like my laziness paid off for once.

Sony: You've got 15 days to get this mess sorted out before I'll officially be pissed off about it.

Hmm, haven't noticed any problems myself, but then I haven't used Rest Mode since I like to turn electronic devices off completely when I'm not using them.

This better not cause any problems so close to the release of Far Cry 4 and DA: Inquisition.

Yeah, actually, I've noticed these shenanigans.

Rest mode has been behaving oddly today. I couldn't get the system to fully turn off as usual. I'll have to go home at lunch and fiddle around with it to get it into full rest mode.

Additionally, with the volume thing, I was doing a 6-man raid in Destiny on the Vault of Glass final boss when we all lost the ability to hear eachother. Party talk completely died. Then we created a side-party via the Sony Party function and it worked for a bit before also failing. Completely killed our vault of glass run. Can't do that one without significant communication (people get teleported to another world and have to tell other players which world they went to so they can open the portal on the other side. Meanwhile, in the new world someone has a special weapon that they have to kill certain enemies right away while others shoot the glowing orbs that are making them go blind and then the person with the special relic has to call the other players to him so he can "cleanse them", otherwise, full-wipe). So... impossible without communication like I said.

Doom972:
I thought many people prefer consoles over PC to avoid such problems. I hope being able to play the next Uncharted and God of War is worth it.

Pretty soon, there will be a patch to fix all systems.

There are still video card and compatibility issues that will never be resolved on PCs without special actions by the users. There are entire games that will never be playable on some people's PC's because of specs while people will cram games into the consoles for their entire lifespan. So it's give an take.

(FYI, I'm both a console and powerful PC user).

Lightknight:

Doom972:
I thought many people prefer consoles over PC to avoid such problems. I hope being able to play the next Uncharted and God of War is worth it.

Pretty soon, there will be a patch to fix all systems.

There are still video card and compatibility issues that will never be resolved on PCs without special actions by the users. There are entire games that will never be playable on some people's PC's because of specs while people will cram games into the consoles for their entire lifespan. So it's give an take.

(FYI, I'm both a console and powerful PC user).

I hope so because the thought of a single update making a gaming machine useless is really not a selling point. Consoles were advertised as plug and play machines not update and brick.

Yeah, pretty lucky that I've been spending the last week or so playing through the Bayonetta series instead of finishing The Last of Us...

GAunderrated:

Lightknight:

Doom972:
I thought many people prefer consoles over PC to avoid such problems. I hope being able to play the next Uncharted and God of War is worth it.

Pretty soon, there will be a patch to fix all systems.

There are still video card and compatibility issues that will never be resolved on PCs without special actions by the users. There are entire games that will never be playable on some people's PC's because of specs while people will cram games into the consoles for their entire lifespan. So it's give an take.

(FYI, I'm both a console and powerful PC user).

I hope so because the thought of a single update making a gaming machine useless is really not a selling point. Consoles were advertised as plug and play machines not update and brick.

Since nVidia released the GeForce Experience this became entirely automated. I assume AMD provide a similar service. I can't say my PC ever got bricked, and certainly not to an OS update. Reading in this thread about problematic updates, disk-check, and safe mode reminds me of how PC gaming was back in the early 2000s.

GAunderrated:

Lightknight:

Doom972:
I thought many people prefer consoles over PC to avoid such problems. I hope being able to play the next Uncharted and God of War is worth it.

Pretty soon, there will be a patch to fix all systems.

There are still video card and compatibility issues that will never be resolved on PCs without special actions by the users. There are entire games that will never be playable on some people's PC's because of specs while people will cram games into the consoles for their entire lifespan. So it's give an take.

(FYI, I'm both a console and powerful PC user).

I hope so because the thought of a single update making a gaming machine useless is really not a selling point. Consoles were advertised as plug and play machines not update and brick.

It still is largely plug and play. FAR moreso than PCs. For example, I had a monitor driver update that ruined Skyrim on my PC until I rolled back the update. I was only able to fix that because I'm a PC tech that knows to remember which updates are installed and knows how to roll them back if something goes wrong. Regular users though? A lot of them were out of luck until they did a significant amount of research.

You can't point to a firmware update and laud it as some grand evidence that people who enjoy consoles are wrong for doing so. Look, it's sad that people don't always like to enjoy things the same way other people do but maybe we should just calm the fuck down and not give a rat's ass how other people like to game. Doesn't hurt me any that you play games on whatever console or PC while I get to play games on either as well.

Doom972:
Since nVidia released the GeForce Experience this became entirely automated. I assume AMD provide a similar service. I can't say my PC ever got bricked, and certainly not to an OS update. Reading in this thread about problematic updates, disk-check, and safe mode reminds me of how PC gaming was back in the early 2000s.

Dude, I work as a PC tech and they get bricked all the time. Large companies even routinely do something dumb and BAM, whole network down. The difference with a PC getting bricked and a Console getting bricked is that we have the expertise to fix PCs and can just swap out components. Which is positive for consoles, but I also have a warranty on my console whereas my PC breaking is almost always going to be on me.

That one patch does something dumb doesn't wave off the significant number of ways PCs can be harmed nor the degree of expertise required to fix a lot of problems.

BloodRed Pixel:
I really don't get why people buy consoles anymore these days.

The days of 'Turn on and Play' are long over and every PC is easier to handle AND to repair than these.

Firmware upgrades - fuck that.

Because, when you buy a console, you are guaranteed to have a universal experience regardless of which console you're playing on. Being a PC gamer requires a lot more money, and everytime a new game comes out, if you want it to look like all the promotional material, you have to again upgrade your already expensive rig. Also, when you're playing competitively on a PC, you could lose simply because the other guy has more money than you and can afford a graphics card that processes a micro-second faster than yours,and that's not the case with consoles.

i understand i've grossly simplified the comparison here, but it doesn't make it any less true, to be a PC gamer requires much more expendable income than being a console gamer. see also: trading in games. and consoles are still very much more plug and play than PC's. i finally got access to my PC after two years of it sitting in a closet and spent two days trying to get the sound card to start working again, which it randomly stopped in that two years of inactivity. i'm going to buy a new sound card, but i'm still not sure that i need one or that it will actually fix the problem.

Just as a note, this happened to me as well. Luckily, all I needed to do was turn off the PS4 completely and restart. It was a mistake to put it in Rest Mode to begin with, as I was tired and didn't think about it. Won't be making that same mistake again.

Again? Sony will never learn to make firmware that doesn't destroy their consoles?

Hey look the lowlife elites came out to bash stuff because they want to feel superior.

OT: Just got got my ps4 and glad I disabled rest mode before I saw this or I'd be worried

This is why I never buy new technology right out of the gate. I'm sure Sony will refund those who had their consoles bricked by the update.

I've been on many PS forums as it's my go to platform of choice (personal preference, nothing more) and I've not heard a single thing about it bricking consoles. I've heard the other complaints and experienced the "Rest Mode" issue personally, but can I see a link as to where it says it's bricking consoles The Escapist?

Edit: Before posting this I decided to do some research of my own in order to not appear lazy and it turns out that the update is not in fact bricking consoles, but that the Rest Mode issues makes it appear bricked you just do a hard restart.

The Escapist news articles has published this news piece with the following: "placing the console in Rest Mode now appears no longer works correctly, with users reporting the need to reset the entire system to get it back up and operational. In some cases, systems have even been bricked."

You're reporting it as two separate issues leading people to the conclusion that the update will brick the console when in fact it does not. There are no bricked consoles from this update. People are saying the Rest Mode issues makes it appear the console is bricked until they unplug it. Even your Reddit link says so. The mentioning of bricked consoles is only coming from hypothetical questions raised over what would happen if it corrupted the HDD permanently.

Nothing more than poorly researched article or simple sensationalism.

Glad i never put mine in rest mode, all ok with my PS4.

Heh, makes me feel better about turning it off and then unplugging the AC cord. I do that because I have the other consoles and these things together suck down a not-insignificant amount of power. Plus I have a bandwidth cap and doing this helps manage what the consoles download and when. I know I can set them to not download automatically but... eh, this works for me.

Sucks for the people who are affected though. Hopefully Sony replaces bricked PS4's for free like MS did for the 360's Red Ring and E74 errors.

Also, will the update to address these issues also address the sub-account issues of not being able to upgrade them or remove restrictions? Because I'm pretty tired of having to go through my step-dad's account to add funds to buy things with my own damn money that I make at my job because I'm an adult now Sony. Not a teenager like when I made my account. I would really love an option that isn't "delete the account that has 7 years worth of purchases and friends and make a new one".

Would be real great.

I nearly always put my PS4 in rest mode, as I like it to download updates automatically and I can have games I purchase online install so they are ready to go when I get home. I guess I'm lucky (or at least not one of the unlucky) in that after the update I've experienced no problems, and in fact was unaware anyone had problems with the update until reading this article. I wonder what percentage of systems are experiencing this issue.

Do we have any numbers on the frequency of bricking? Like back at launch when a few people screamed wolf at a handful of people reporting DOA machines when that scare turned out to just be a product of the information age where 100 people can make you think something is happening to everyone just because they're the ones that are going to go online and post.

Lightknight:
Do we have any numbers on the frequency of bricking? Like back at launch when a few people screamed wolf at a handful of people reporting DOA machines when that scare turned out to just be a product of the information age where 100 people can make you think something is happening to everyone just because they're the ones that are going to go online and post.

There is no reported bricking from any links I've seen. When people first got the Rest Mode issue they thought their console was bricked. It wasn't, you just have to hard reset it. I have no idea why The Escapist is reporting it as bricking consoles, it's clearly not.

LaochEire:

Lightknight:
Do we have any numbers on the frequency of bricking? Like back at launch when a few people screamed wolf at a handful of people reporting DOA machines when that scare turned out to just be a product of the information age where 100 people can make you think something is happening to everyone just because they're the ones that are going to go online and post.

There is no reported bricking from any links I've seen. When people first got the Rest Mode issue they thought their console was bricked. It wasn't, you just have to hard reset it. I have no idea why The Escapist is reporting it as bricking consoles, it's clearly not.

Click bait is the world we live in I suppose. I went home for lunch and my sleep-mode PS4 came alive right away, so I'm not even sure how many machines are impacted by this.

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