No WTFast, You Can't Bribe Customers For Positive Steam Reviews

No WTFast, You Can't Bribe Customers For Positive Steam Reviews

Sorry Steam users - WTFast Gamers Private Network can't exchange your positive reviews for free premium time. Because that's a bribe.

Let's say you're selling software on Steam, but a significant portion of customers are giving it negative reviews. How do you handle this? Do you try to respond to legitimate criticisms and improve your product? Or do you privately email customers offering free premium access for countering positive reviews? Oh wait - you can't legally do the latter because it's what's generally referred to as "a bribe". But that's exactly what WTFast Gamers Private Network suggested - to which Valve and the Steam Community responded about as predictably as you'd expect.

WTFast advertises itself as a client/server program that helps online games run faster and have fewer latency problems. But when WTFast started getting negative Steam reviews - citing that it didn't work as advertised and even caused crashes - CEO Rob Bartlett leaped into action. Apparently feeling the problem was actually trolls trying to ruin WTFast's prospects, Bartlett wrote the following in an email to customers:

Now we are on Steam, which is awesome, but there are also a TON of trolls on Steam leaving negative reviews; it is very frustrating. We know WTFast isn't perfect and it can be always improved; some of the negative reviews are legit and we are using the feedback to help improve WTFast. However, there are a ton of negative reviews that are blatant lies and pure trolling.

It would be extremely helpful if you can leave a positive review about your experience using WTFast. Simply say which game you were playing, and the results you got with WTFast. This will help us to counter the trolls.

In exchange, we will give you a free month of WTFast premium time!

All you have to do is leave a positive review on our Steam store page, and then link your review in an e-mail to [email protected] - that's it!

If you leave a really impressive review, we will give out 10x 3 months premium time to the 10 best reviews (to be decided over the next month).

Now I understand that premium time isn't a tangible thing you can grasp like currency, but that still looks a lot like buying positive reviews. At least that's what the Steam Community thought - who immediately forwarded the information to Valve before hitting WTFast with even more negative reviews. Bartlett quickly followed up with a new Steam announcement:

I am writing this message as an apology to our fans who have given us great reviews about their experience using WTFast. We are unable to give you a free month as we promised. Valve has told us that we cannot offer free WTFast premium time in exchange for reviews.

We screwed up, and we apologize for the inconvenience. We really appreciate our fans around the world for their continued support, but we cannot give you any incentive to vouch for our services. Your support means a lot to us. We really do value your voice to show that WTFast does get great results for a lot of users.

Sorry, Steam users. You can't have that premium lag-free experience that WTFast promised for writing positive reviews... because Valve said so.

Source: Steam Community

Permalink

People don't like our product? They must be trolls!

Or... and this is just a possibility, they could also be dissatisfied customers.

Well if people wanted to give them good reviews, they would had written one in the first place and are not expected to get a "reward" over it!

Also yes that is pretty much a bribe and not the usual reward scheme some company do (usually something that accumulate like e.g. buying games overtime not specifically earn like buying specific bad games).

Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

So now, not only did they bribe people for good reviews.... THEY'RE RENEGING ON THEIR BRIBE! BURN THEM!

These people are either idiots or have their heads shoved so far up their ass they can't see. First they bribe people to write good reviews and then make it seem like Valve are being dicks for not letting them go through with it. I hope anyone who gave them a positive review for this changes it to negative. And calling paying customers trolls is usually not a sound business decision. Just saying.

"Simply say which game you were playing, and the results you got with WTFast. "
This is physically impossible, because of how the Internet actually works you can NEVER prove the things they claim to offer actually worked like advertised during some specified time. Science might be a bitch, but marketing.... just the worst!

Daemascus:
Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

It reroutes your traffic, to put it simply. It's essentially a VPN service, and it does work, for the most part. Used the free trial for a while in FFXIV when trying to get my Ninja raid-viable, saw a 50 dps increase from the latency reduction, but Ninja is so latency dependant and the ping to the weird canadian servers so bad I just went back to my Summoner anyway.

So those who tried to take the bribe, will they change their review back to negative?

Daemascus:
Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

Well judging by the reviews... it doesn't. That's sporta it. Basically it's like how Registry CLeaners claim to be aable to turbo charge your PC... snake oil.. Except that they forget that there are very real cauises for lag and latency. Also they forgot that people can actually measure their ping times so yeah they can see the difference betwene using the service and not in a very clear numerical way.

MonsterCrit:

Daemascus:
Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

Well judging by the reviews... it doesn't. That's sporta it. Basically it's like how Registry CLeaners claim to be aable to turbo charge your PC... snake oil.. Except that they forget that there are very real cauises for lag and latency. Also they forgot that people can actually measure their ping times so yeah they can see the difference betwene using the service and not in a very clear numerical way.

But...but...but...they said I could download more ram!

This whole thing looks so scammy, like that stupid RamDisk on Steam that sold way too many copies to idiots who have no idea how they work.

So that is it, they release a snake oil product, buy good reviews from people and the only sanction is... they shouldn't give out the bribe?
Wow that is some hard moderation there Steam.

I was the original poster of the review on Steam which first brought the email to attention. I gotta say I feel kinda shit for mentioning it in the first place since there has been such a backlash about it in all honesty. But I'm glad that the practice itself has illicited such a reaction. Pretty clear that pc gaming is not going in the same direction as mobile gaming thank goodness.

this is why if I am really questioning the purchase of an item then I will only read the top 3 most helpful (that are longer then 10 words), and then I switch over negative helpful reviews, and read through the top 5-10. the primary reason for this is that the top 3 most helpful (that are longer then 10 words) as these will usually be more honest, and granted this is an assumption that they are being honest of their experiences. then the reason I switch over to negative only is that a lot of time if they are longer then 10 words they will usually levy rather realistic complaints. then again for any individual that states "the thing didn't run" should probably be giving a spec list just to be sure they are not a hardware fluke.

my first though when reading this topic was "shitty publisher/dev does something shitty on steam, and Valve does nothing", but at the very least Valve did issue a WTFFFFFFFFF WARNING.

in the context of this programming they mis-named their program by adding -ast to the end of it.

Kenjitsuka:
"Simply say which game you were playing, and the results you got with WTFast. "
This is physically impossible, because of how the Internet actually works you can NEVER prove the things they claim to offer actually worked like advertised during some specified time. Science might be a bitch, but marketing.... just the worst!

if you got a stable connection you can actually test things in controlled enviroments. but that would only prove that program to be complete snake oil so they dont want that.

The White Hunter:

It reroutes your traffic, to put it simply. It's essentially a VPN service, and it does work, for the most part. Used the free trial for a while in FFXIV when trying to get my Ninja raid-viable, saw a 50 dps increase from the latency reduction, but Ninja is so latency dependant and the ping to the weird canadian servers so bad I just went back to my Summoner anyway.

Uh, how would having more hoops to jump through make you jump faster? VPNs are used for privacy at the expense of speed (all VPNs speeds suck unless your going business category)

Since lag is not meansured in DPS (thats more closer to what your printer is using) im not sure how you could measure that for latency.

oldtaku:
This whole thing looks so scammy, like that stupid RamDisk on Steam that sold way too many copies to idiots who have no idea how they work.

DimmDrive isnt a scam. its just like any RamDisk its only useful to a user that knows what he wants with it. Granted, DimmDrive Tim advertised it to kingdom come and i gave him flack for that multiple times, but the product itself is solid (and without actual real alternative for windows users that doesnt cost an arm and a leg).

Now granted in order for it to be worth buying you have to have a need for one to begin with, but people who buy RamDisks should already know what they want to do with them. im assuming you know how RamDisks work?

Strazdas:

Since lag is not meansured in DPS (thats more closer to what your printer is using) im not sure how you could measure that for latency.

Weaving a series of 3 uninterupted oGCD spells with a .5 cast into a 2.0 GCD and having the server take 4 or 5 seconds to register it, then actually being able to weave it after using the VPN, begs to differ, and the lack of delaying my GCD's to cast leads to a dps increase.

I'm still not paying for it though.

@Strazda

Since the quoting system seems to be broken once again...

It's not about "having more hoops to jump through", nor does "all VPN speeds suck". Services like WTFast is about jumping through DIFFERENT hoops than the one you normally would be, which may or may not be beneficial to you depending on the circumstances.

What White Hunter said is spot on. FF14's NA datacenter is located in Toronto, where a substantial number of users routed through a Level 3 connection that is often unable to handle the demand, which causes severe latency issues for some people. While I don't usually have much lag issues, there were a few weeks awhile back where I had to resort to VPNs like WTFast because the L3 hop at Toronto were losing so many packets it was nearly impossible to play the game(ping plotter showed 70-90% packet loss).

And yes, while lag is not measured in DPS, its impact can definitely be measured there. Players who parse regularly knows where their DPS number sits, and the drop off from the norms is easily measured. If you normally put out around 500 DPS in T10, a drop to 400 or 450 is definitely a sign of serious issues.

Ninja in FF14 is especially vulnerable to this, as their ninjutsu requires a specific combination of up to 3 skills within a 2 second period that takes 0.5 second each to complete activation, with the wrong sequence either yielding the wrong ninjutsu or cancel the whole thing entirely (which can't be cast again for another 20 seconds or so), which is a very real dps drop. And since all ninjutsu actions have to be cast sequentially in order without other normal skills weaved in between, if you slow down the input of ninjutsu skills to account for lag to make sure you get it right, it would mean you're spending a lot of time NOT using normal weapon skills that you otherwise would be using - again, a real negative impact on DPS.

Bottom line is, services like WTFast isn't what I'd consider "snake oil", they do work - provided your specific connection issue is one that can be addressed by a VPN service.

cpukill:

MonsterCrit:

Daemascus:
Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

Well judging by the reviews... it doesn't. That's sporta it. Basically it's like how Registry CLeaners claim to be aable to turbo charge your PC... snake oil.. Except that they forget that there are very real cauises for lag and latency. Also they forgot that people can actually measure their ping times so yeah they can see the difference betwene using the service and not in a very clear numerical way.

But...but...but...they said I could download more ram!

Wait... what... how ... I just...Who...OW!!!

Sorry, my brain just slipped a cog there...Anyone stupid enough to fall for that should not have access to a credit card or a computer

I find it hard to comprehend how this guy didn't realise what he was doing was not right... It'd be even harder to believe if he thought he'd get away with this, that not a single one of his customers would forward the info to Valve.

Fuck this industry so goddamn much. We need an even bigger consumer revolt against not just corrupt journalism, but corrupt developers period.

I'm sick and tired of watching us gamers being treated with giggling contempt like this.

Cid Silverwing:
Fuck this industry so goddamn much. We need an even bigger consumer revolt against not just corrupt journalism, but corrupt developers period.

I'm sick and tired of watching us gamers being treated with giggling contempt like this.

Buy good games from good devs.
Support good journalists who write about games.

Can't find a good website/game? Ask around. And talk about games/articles you've player/read. No point in having something good living in a vacuum, let the world know how good it is!

Hit them where it hurts, their wallet. Keep supporting what needs supporting and the "industry crash" will only take down the stuff we don't care about losing.

You know you have to give Valve credit for what they've doe. This release basically ensures that no one can take any positive review of WTFFast seriously. They know they can't really stop the bribery in any real way... since as long as it;s done off-steam there's no way of confirming if someone was or wasn't bribed so they did the next best thing. Revealed that bribing was happening so in short any positive review is highly suspect and it adds more weight to negative reviews

Kinda scummy thing for them to pull, I'm quite surprised they thought that would be a good idea.

That said I actually use WTFast and pay for it, since I play FFXIV from Australia and the servers are in Canada. It cuts about 100 ping from my connection and dramatically improves my gameplay experience. I would not be able to raid without it and I consider it well worth the money. Its not perfect but it definitely helps.

It's only a matter of time before the developer becomes blacklisted by Valve for their ToS breaking practice which they got caught red handed with.

kyp275:
@Strazda

Since the quoting system seems to be broken once again...

It's not about "having more hoops to jump through", nor does "all VPN speeds suck". Services like WTFast is about jumping through DIFFERENT hoops than the one you normally would be, which may or may not be beneficial to you depending on the circumstances.

What White Hunter said is spot on. FF14's NA datacenter is located in Toronto, where a substantial number of users routed through a Level 3 connection that is often unable to handle the demand, which causes severe latency issues for some people. While I don't usually have much lag issues, there were a few weeks awhile back where I had to resort to VPNs like WTFast because the L3 hop at Toronto were losing so many packets it was nearly impossible to play the game(ping plotter showed 70-90% packet loss).

And yes, while lag is not measured in DPS, its impact can definitely be measured there. Players who parse regularly knows where their DPS number sits, and the drop off from the norms is easily measured. If you normally put out around 500 DPS in T10, a drop to 400 or 450 is definitely a sign of serious issues.

Ninja in FF14 is especially vulnerable to this, as their ninjutsu requires a specific combination of up to 3 skills within a 2 second period that takes 0.5 second each to complete activation, with the wrong sequence either yielding the wrong ninjutsu or cancel the whole thing entirely (which can't be cast again for another 20 seconds or so), which is a very real dps drop. And since all ninjutsu actions have to be cast sequentially in order without other normal skills weaved in between, if you slow down the input of ninjutsu skills to account for lag to make sure you get it right, it would mean you're spending a lot of time NOT using normal weapon skills that you otherwise would be using - again, a real negative impact on DPS.

Bottom line is, services like WTFast isn't what I'd consider "snake oil", they do work - provided your specific connection issue is one that can be addressed by a VPN service.

And you have just described the one single, and exceedingly rare situation where using some manner of VPN might change or improve a users performance in a game or reduce lag. And it is nothing predictable. It is just in that particular case the VPN in question happens to shift the routing to bypass the bad router. This is entirely by accident, not design. it may just as easily dump you onto a bad route. But at the end of teh day it truly has no real net benefit to most and an overall detriment to the vast majority as it adds more overhead in processing and encryption to no actual benefit. It's classic "magic network code to make games run super fast", and it always is and always will be pure and utter bullshit. There may be some anecdotal evidence that some users do better. But it is simply a crapshoot caused by shifting where the user seems to be sitting with regard to the desired server. The people running this service do not have any actual control over routing on the internet backbones. They cannot selectively find the best paths because they are simply another host on the web. They count on there being enough stupid people with no idea of how things worth willing to buy into the service and pimp it out via word of mouth. it's Homeopathic Networking at its worst.

Cid Silverwing:
Fuck this industry so goddamn much. We need an even bigger consumer revolt against not just corrupt journalism, but corrupt developers period.

I'm sick and tired of watching us gamers being treated with giggling contempt like this.

It's a really simple solution. Stop Paying For Shit! Serriously! If you don't like day one DLC stop paying for it and encourage others to do the same. Pre Order bullshit and feeling forced to buy shoddy products sight unseen? STOP PREORDERING. Simply stop giving them money for practices you don't like, and encourage others to do the same. It does not matter how much screaming of complaining anyone does. It really doesn't matter if jim Sterling bitches about it on YouTube. At the end of the day the only thing that will stop industry practices that we do not like is to make them unprofitable. Stop paying for them. It's that simple.

Cid Silverwing:
Fuck this industry so goddamn much. We need an even bigger consumer revolt against not just corrupt journalism, but corrupt developers period.

I'm sick and tired of watching us gamers being treated with giggling contempt like this.

There's not much we can do we could try to be as savvy a consumer as possible and tell everyone we know how to be one but there will always be another 100,000 idiots to take your place as a consumer for a crappy product. FPS players still buy CoD and Battlefield regardless of how buggy or crappy the previous one was because of the hype. People still buy crappy EA games regardless of everything they've done. Early access and bullshit kickstater scams are clearly profitable since so many of them exist and work. It almost feels like the industry doesn't want savvy consumers anymore who want more for less and want innovation since they're so hard to deal with.

Chiming in, saying that they did admit to their mistake, but they put that response in KotakuInAction.

http://www.reddit.com/r/KotakuInAction/comments/2zzl7e/gamer_vpn_service_wtfast_offers_a_free_premium/cpo5xy4

ThorvaldurWTFast:
Hi Everyone,

I work for WTFast, and I figured I'd make a post here kind of explaining our side of things. I'd be willing to provide proof to the mods of my identity.

This all started when we get our product Steam and we noticed we had 44 negative reviews most of which we believed were not honest as they claimed:

-That they got a ping of over 900 ms, our ping meter does not go that high. And in game ping meters are broken by WTFast as it obfuscates the user's IP from the game server, and it is a SOCKS proxy. And you cannot send pings through a SOCKS proxy this is well documented.

Depending on how the in game ping meter works it's either not going to change or show the ping between the game and the proxy. So the only conditions in which you could get an in game ping that high would be to deliberately choose the farthest proxy from the game server.

-They were VAC banned, we have to date not received any evidence of any user experiencing a VAC ban due to WTFast.

-Users posted reviews about attempting to use WTFast with games we do not support at the moment such as Battlefield 3 and Civ 5.

That being said the decision to offer a free month of basic time for a positive review, to counteract reviews we believed to troll comments, was one made in haste. We have a large community who love and use our product, and we hope this has not damaged their perception of us. We've issued an apology for this on our Steam page and we hope we can accommodate everyone as we adjust to user feedback.

Best regards,

The WTFast team.

faefrost:
And you have just described the one single, and exceedingly rare situation where using some manner of VPN might change or improve a users performance in a game or reduce lag. And it is nothing predictable. It is just in that particular case the VPN in question happens to shift the routing to bypass the bad router. This is entirely by accident, not design. it may just as easily dump you onto a bad route.

FF14 has what, probably at least half a million subscribers? With a good chunk of that being NA players. The lag problems is hardly "exceedingly rare", considering SE had to make specific mechanic changes to try to alleviate its effect in the game. I know people who actually use VPN services regularly because they are unable to be effective in raids otherwise. And accident? Please, you may want to give us a bit more credit than that, people know where the bad routes are, or are you trying to say that we're all idiots who doesn't know how to use basic networking tools?

But at the end of teh day it truly has no real net benefit to most and an overall detriment to the vast majority as it adds more overhead in processing and encryption to no actual benefit. It's classic "magic network code to make games run super fast", and it always is and always will be pure and utter bullshit. There may be some anecdotal evidence that some users do better. But it is simply a crapshoot caused by shifting where the user seems to be sitting with regard to the desired server. The people running this service do not have any actual control over routing on the internet backbones. They cannot selectively find the best paths because they are simply another host on the web. They count on there being enough stupid people with no idea of how things worth willing to buy into the service and pimp it out via word of mouth. it's Homeopathic Networking at its worst.

VPN service is a tool, a tool designed with a specific purpose that may or may not be useful to you depending on what your issue may be. Lambasting it as "utter bullshit" because it's not useful at all times makes you just as bad as those who try to say it works all the time. An emergency carjack is really only useful during roadside emergency where you need to lift the car up a bit, it's certainly not very useful anywhere outside that scenario, but I doubt you'll find many people who'd think that an emergency jack "has no real net benefit to most" just because it's not something you'd ever use normally - hell, now that I think about it, I've used VPN services more times in the last year than I've used an emergency jack in the last twenty.

But since you obviously know better, why don't you tell all those FF14 players who can't dodge ground AOEs w/o VPNs how to actually play the game without relying on "homeopathic networking"?

kyp275:

faefrost:
And you have just described the one single, and exceedingly rare situation where using some manner of VPN might change or improve a users performance in a game or reduce lag. And it is nothing predictable. It is just in that particular case the VPN in question happens to shift the routing to bypass the bad router. This is entirely by accident, not design. it may just as easily dump you onto a bad route.

FF14 has what, probably at least half a million subscribers? With a good chunk of that being NA players. The lag problems is hardly "exceedingly rare", considering SE had to make specific mechanic changes to try to alleviate its effect in the game. I know people who actually use VPN services regularly because they are unable to be effective in raids otherwise. And accident? Please, you may want to give us a bit more credit than that, people know where the bad routes are, or are you trying to say that we're all idiots who doesn't know how to use basic networking tools?

But at the end of teh day it truly has no real net benefit to most and an overall detriment to the vast majority as it adds more overhead in processing and encryption to no actual benefit. It's classic "magic network code to make games run super fast", and it always is and always will be pure and utter bullshit. There may be some anecdotal evidence that some users do better. But it is simply a crapshoot caused by shifting where the user seems to be sitting with regard to the desired server. The people running this service do not have any actual control over routing on the internet backbones. They cannot selectively find the best paths because they are simply another host on the web. They count on there being enough stupid people with no idea of how things worth willing to buy into the service and pimp it out via word of mouth. it's Homeopathic Networking at its worst.

VPN service is a tool, a tool designed with a specific purpose that may or may not be useful to you depending on what your issue may be. Lambasting it as "utter bullshit" because it's not useful at all times makes you just as bad as those who try to say it works all the time. An emergency carjack is really only useful during roadside emergency where you need to lift the car up a bit, it's certainly not very useful anywhere outside that scenario, but I doubt you'll find many people who'd think that an emergency jack "has no real net benefit to most" just because it's not something you'd ever use normally - hell, now that I think about it, I've used VPN services more times in the last year than I've used an emergency jack in the last twenty.

But since you obviously know better, why don't you tell all those FF14 players who can't dodge ground AOEs w/o VPNs how to actually play the game without relying on "homeopathic networking"?

But they are not offering themselves as a "tool to specifically get around FFXIV's Toronto bottleneck." Which honestly it is just a fluke of the network that they happen to do that and wholly outside their control. Instead they are offering it as this "game speeding super VPN service" which should generally improve everything in all your gaming. It's a sham.

It's utter bullshit because the merchant is selling you something that they do not in fact have any control over, and passing it off as magic network code. It's like selling you rain to water your crops. That it causes a seeming improvement in one game today because of a known flaw in a public router is not an indication that it will do so an hour from now. The vendor taking your money has no control over how or if his product will work, and he counts on your lack of knowledge of how the public networks work to keep you as a customer. It's Snake Oil. Some people did get better taking snake oil. That does not mean it was brought about by the snake oil, nor did it make the snake oil a valid or valuable product.

Daemascus:
Bribery and all aside, I'm still baffled how running a secondary program is suppose to make you connection better/less lag-y.

WTFast and it's ilk are -supposed- to redirect your traffic through their web servers. While this does take slightly longer than it normally would, it means that your bypassing the standard web server infrastructure. Infrastructure that can be horrifically clogged and unusable for gaming because the providers of certain 'hops' refuse to spend money to update their capacity.

Case in point: FF14: ARR. Servers apparently based in Canada and most of the time your routed through Montreal. Whatever was going on in Montreal would utterly kill your latency most of the time. Nothing to do with Square Enix's end, nothing the playerbase could do but force their traffic to route around it.

When it works, it's a fucking godsend for fixing a very specific problem. Evidently the service's Steam launch has been quite half assed from the negative reviews, though i wonder whether they bought the service trying to fix a problems it's not designed to fix.

faefrost:
But they are not offering themselves as a "tool to specifically get around FFXIV's Toronto bottleneck." Which honestly it is just a fluke of the network that they happen to do that and wholly outside their control. Instead they are offering it as this "game speeding super VPN service" which should generally improve everything in all your gaming. It's a sham.

It's utter bullshit because the merchant is selling you something that they do not in fact have any control over, and passing it off as magic network code. It's like selling you rain to water your crops. That it causes a seeming improvement in one game today because of a known flaw in a public router is not an indication that it will do so an hour from now. The vendor taking your money has no control over how or if his product will work, and he counts on your lack of knowledge of how the public networks work to keep you as a customer. It's Snake Oil. Some people did get better taking snake oil. That does not mean it was brought about by the snake oil, nor did it make the snake oil a valid or valuable product.

Is it the carjack's fault if the manufacturer tried to advertise it as a turbo that adds 100HP to your car? Nor did I say it's only for FF14, it's just an example I'm most personally familiar with - case in point, a guild member yesterday had to use a VPN (pingzapper I think) to get functional connection to the server. She's from Sweden, so her ISP was probably bouncing her connection all the way to Mars and back, and viola, the VPN worked. But I guess according to you she, and the thousands of FF14/other MMO players all got the "fluke" right?

No, it's not some "game speeding super VPN", nor would it work all the time - it can't help if nothing is broken in the first place. Go ahead and rail at WTFast's dubious advertising if you want, I certainly don't disagree there, but going overboard and start railing against reality is where I draw the line.

MonsterCrit:
snip

That's a joke website.

@OT: Good on... us? I suppose? Every product on steam gets its share of troll reviews, and there seems to be no reason to believe this one was hit worse than any other. Maybe if a lot of the people who downloaded it didn't even know how it works, but that's to be expected if you advertise your product the way this company did.

 

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