Payday 2 Dev Apologizes for Microtransaction Debacle

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Payday 2 Dev Apologizes for Microtransaction Debacle

Payday 2

Payday 2 developer Overkill has apologized for the way it handled things during the Black Market update.

Last month, Payday 2 developer Overkill upset its fanbase by adding microtransactions to the game - something it had previously promised not to do. The blowback was quite substantial, leading to the game's two volunteer forum moderators to go on strike. Now, Overkill has apologized for the way it handled the situation... but has no plans to actually remove the offending microtransactions.

"Players have been angry with us, media have written about us en masse and our volunteer moderators went on strike. For all the distress we've caused the past few weeks, I'd just like to take the time and say that we're sorry. We've done a lot of things right in the past, but these past few weeks we screwed up," wrote Almir Listo, Overkill's global brand director.

He goes on to describe several of the ways the studio aims to make amends, such as meeting with the volunteer moderators and various other prominent members of the community.

"We've been reading your feedback and clearing bugs, but we haven't engaged you in discussions," Listo said. "This has alienated us somewhat, and for that we apologize. Starting next week, you will see the presence [of] 8 different Overkill members talking to you in discussions and taking an active role in the community."

At no point in his post does Listo address the actual reason behind all of the community anger: the microtransactions, suggesting that they will remain in the game and may even be expanded upon in future updates.

Source: Steam

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Apologies are easy, fixing the problem is harder. What's the point of apologizing if you're not regretting the decision and have no intention to go back on it?

I suspect all this will do is annoy their fans.

"Players have been angry with us, media have written about us en masse and our volunteer moderators went on strike. For all the distress we've caused the past few weeks, I'd just like to take the time to say that you can purchase an official apology for only $4.99. You may also purchase the Apology Season Pass for $40, to gurantee access to our latest updated apologies as they come out, including 'I'm Sorry You're Upset' and 'I'm Sorry You're Too Greedy To Pay'."

Gotta love those developers!

The irony of this post is that I don't even mind microtransactions, provided they're not blocking off stuff critical to the game's completion or enjoyment, I just despise this kind of spinelessness.

The beatings will continue until morale improves.

Steven Bogos:
Now, Overkill has apologized for the way it handled the situation... but has no plans to actually remove the offending microtransactions.

At no point in his post does Listo address the actual reason behind all of the community anger: the microtransactions, suggesting that they will remain in the game and may even be expanded upon in future updates.

Apology not accepted, nor even remotely considered. Fuck you Overkill, fuck you.

Ncrdrg:
Apologies are easy, fixing the problem is harder. What's the point of apologizing if you're not regretting the decision and have no intention to go back on it?

Because at this point it's not POSSIBLE to remove them anymore? Nor would they hurt if they're done right (which, right now, they aren't. At all.)

This video represents their fauxpology in a nutshell. Though I don't play the game, I absolutely hate empty apologies. Oh, and Overkill's brainless e-defenders are even worse than the apology. I don't like questioning peoples' intelligence, but stuff like this makes me reconsider:

You don't have to buy the skins, they are optional. PD2 is Co-Op PvE, not competitive PvP. Get over it.
Overkill, don't bother apologizing to these crybabies. They won't accept it anyways.

well don't buy the dlcs if you don't want them... no one forced you to buy a $20 dlc so you guys pretty much brought this upon yourself. It was a surprise and sometimes surprises aren't to your liking. so stop whining and play the game.

There's far more than this.

Words are cost effective (cheap)! They can be very effective when one has trust.
Sadly nobody should trusts a company, other than making money.
So in other words if behavior does not dictate otherwise words are meaningless. But they do raise PR and sales a bit with minimal costs. So they do have some business sense even though not enough to make a real difference.

Kevlar Eater:
Though I don't play the game, I absolutely hate empty apologies.

Well, that's the funny thing - the apology came out on Friday evening, so there COULDN'T be anything coming as of yet for the players, yet people still expected it.
Addionaly, Overkill did start doing things (their mods are now participating in the meetings and had to sign an NDA for that, Australian Heisters that had to wait for their Jacket Code get a free rare mask on top) and people still complain anyway. So no matter what Overkill would do, everyone would complain.
And that's not surprise, either, because that's all most people do, complain.

Kevlar Eater:
Oh, and Overkill's brainless e-defenders are even worse than the apology. I don't like questioning peoples' intelligence, but stuff like this makes me reconsider:

Well, unless they're that kind of stupid, agreed there.

We are sorry but not so sorry that we are going to do anything about it.

So they apologised, but aren't going to do anything about it? I guess we know what their apology is worth.

If I was one of those two volunteer moderators, I'd be demanding a salary right about now.

Overkill seems to want to charge for everything, so they should pay for everything too. Of course it would be the end of their involvement with Payday 2's forums, but I think that's already happened at this point anyway.

008Zulu:
So they apologised, but aren't going to do anything about it? I guess we know what their apology is worth.

Except they are, by removing the stat-boosts and replace them with a cosmetic or semi-cosmetic alternative (right now, StatTrak is the primary alternative), which they hope to be able to replace existing skins but will replace in any future safes. If they can do it, of course.

They could have avoided all this and still had microtransactions:

Just implement them into your successor.

Bam. My audience would love me, at least more than Overkill's audience loves Overkill.

An apology is nice, but unless they actually go back and fix what they did, then "Words are wind."

Let's be honest here though; Overkill is likely not responsible for the micro transactions and are probably not authorized to change them in any way, because the economical decisions regarding Payday 2 are almost certainly the purvey of producer 505 Games. Since the addition of micro transactions coincide with the renewal of 505 Games and Overkill's contract regarding Payday 2 it is likely that it was something that 505 Games demanded in return for continued financial support for Payday 2 development.

What Almir is doing is damage control for a situation that's beyond his control and Overkill is obviously working overtime to mitigate the fallout of a decision that they were unable to influence in the first place. The micro transactions are still shitty and Overkill promised something that they obviously weren't able to promise, but I find it hard to fault them as much as I fault 505 Games.

"We're sorry for making you angry.

We will proceed by continuing to do the thing that made you angry. But it's okay 'cause we said we're sorry."

Nowhere else do you see the bond between corporate and government more clear than when they apologise for an unpopular decission.

Overkill, apologies are words and you have already shown that your word is worth jack and shit and jack left town. Also, apologizing for shitting on my couch is pointless if you keep doing that, you morons!

Bindal:

Ncrdrg:
Apologies are easy, fixing the problem is harder. What's the point of apologizing if you're not regretting the decision and have no intention to go back on it?

Because at this point it's not POSSIBLE to remove them anymore? Nor would they hurt if they're done right (which, right now, they aren't. At all.)

Yes it is possible. Just take them away and refund the money to all the bloody morons who bought them. Problem solved. And yes, they would hurt. Microtransactions have no business being in paid games.

This sets a pretty bad precedent. If they get away with this, that basically sends means "Hey we can say whatever the fuck we want and fear no repercussion because the gaming community is fucking stupid."

Saying "There will be no microtransactions!" is a pretty big deal. It would be like Guild Wars 2 saying "Sorry, we will be adding monthly subscriptions now." People buy Guild Wars with the expectation that they can enjoy all of the monthly game updates without a monthly subscription. I expect people bought Payday2 with the same expectation, but now it is behind a paywall.

I hope the Payday 2 community makes as much noise as they can and continue to do so. It is about sending a message, where is the accountability? Isn't this what the Federal Trade Commission is for?

As someone who has played too many Bethesda titles and also plays Payday 2, let me suggest the solution employed in every Bethesda title: mod it.

There's a small BLT mod (A_Squared's Skin Unlocker) that gives access to using all the skins out of the box, mint condition, with stat/team boosts where appropriate. Give OVERKILL not a dime from MTX.

Seriously though, statted skins have made the rounds too many times on the market for OVERKILL to change it now without making things worse for themselves. The best you can do in protest is to refuse to participate.

Kevlar Eater:

This video represents their fauxpology in a nutshell. Though I don't play the game, I absolutely hate empty apologies. Oh, and Overkill's brainless e-defenders are even worse than the apology. I don't like questioning peoples' intelligence, but stuff like this makes me reconsider:

I knew I couldn't be the first one to think of posting that video for this topic. :P

Ncrdrg:
Apologies are easy, fixing the problem is harder. What's the point of apologizing if you're not regretting the decision and have no intention to go back on it?

Because if they apologize it at least looks like they're admitting fault and thus give a damn about what their player base thinks. They really don't, of course, but at least now it sounds like they do. Did they come out and say "We understand that the addition of microtransactions after we expressly stated that there would never be any in our game has upset our fanbase and we're looking into alternatives"? Nope. All Listo has done is point out that people are pissed at Overkill right now...something that was blatantly obvious.

RealRT:

Bindal:

Ncrdrg:
Apologies are easy, fixing the problem is harder. What's the point of apologizing if you're not regretting the decision and have no intention to go back on it?

Because at this point it's not POSSIBLE to remove them anymore? Nor would they hurt if they're done right (which, right now, they aren't. At all.)

Yes it is possible. Just take them away and refund the money to all the bloody morons who bought them. Problem solved.

Well, if you think that refunding people purchases on Steam and the Community Market done in the past SIX MONTHS is ever going to happen, I would like to know what fantasy world you live in.

RealRT:
Microtransactions have no business being in paid games.

Counter-Strike: Global Offensive
Team Fortress 2 (before it went F2P)
You were saying?

RJ 17:
Did they come out and say "We understand that the addition of microtransactions after we expressly stated that there would never be any in our game has upset our fanbase and we're looking into alternatives"? Nope.

Except yes.

The "no microtransactions"-statement was indeed stupid, but let's be honest with ourselves for a moment; how was Overkill supposed to keep a game over 2 years old fresh without getting money in? Back in the "Good Old Days" you bought a game once and then you had it, true, but nothing was added later, probably not because there wasn't anybody who said "gee, I sure love this game, wish there was more of the same.", but because the companies wouldn't, or couldn't, work for free. Then came the microtransaction, sometimes badly used, I agree, but it can also be used to keep games fresh, interesting, and a number of developers, testers, and designers in work.

I'd say that the apology is kinda sad, if nothing else then because I don't think they have anything to apologize for. We, as players, demand entertainment, replayability, fun, and that we be catered to in a very specific way, so we have to make a choice, either we shell out a couple of bucks, or we just don't get that, it's our choice.

Bindal:

008Zulu:
So they apologised, but aren't going to do anything about it? I guess we know what their apology is worth.

Except they are, by removing the stat-boosts and replace them with a cosmetic or semi-cosmetic alternative (right now, StatTrak is the primary alternative), which they hope to be able to replace existing skins but will replace in any future safes. If they can do it, of course.

But you're still receiving safes instead of loot you would normally get, and you need to pay to open the safes. Sure, what's in there is only cosmetic stuff, but now you have useless boxes cluttering your inventory when really your reward should've been an item you could use.

Bindal:

Yes it is possible. Just take them away and refund the money to all the bloody morons who bought them. Problem solved.

Well, if you think that refunding people purchases on Steam and the Community Market done in the past SIX MONTHS is ever going to happen, I would like to know what fantasy world you live in.

It has been one month. While I agree it's too late for refunds, I have no idea what you hope to accomplish by straight-up lying like that.

RealRT:
Microtransactions have no business being in paid games.

Counter-Strike: Global Offensive
Team Fortress 2 (before it went F2P)
You were saying?

Those systems, to me at least, are terrible and add nothing to the game (for CS:GO, for TF2 it's fine since it's free to play now.) I get mad when a crate drops in either of those games. "Instead of real loot, here's a chance to pay us money!" Fuck off.

I played a lot of Payday 2, and wanted weapon skins for a long time. When they added them like this, I uninstalled the game. I would have gladly bought a "gage skin courier" pack or something, but OVK got greedy with it.

Bindal:

Well, if you think that refunding people purchases on Steam and the Community Market done in the past SIX MONTHS is ever going to happen, I would like to know what fantasy world you live in.

What in the bloody fuck are you talking about? It has been *ONE* month since they added them. Makes me wonder if you're from the future. Did they finally get around to making those damn hoverboards when you are from?

RealRT:
Microtransactions have no business being in paid games.

Counter-Strike: Global Offensive
Team Fortress 2 (before it went F2P)
You were saying?

Still am. CSGO should've went F2P the moment they introduced this crap.

Pinky's Brain:
The beatings will continue until morale improves.

If only Venom Snake beating the hell out of people truly did solve all company problems...

Despite the fact that they now understand that not talking to us isn't going to get the problems fixed, and that they're going to actually TALK to the community now, most former fans of the game have already made up their minds. The damage is done. This is "da wurst thin EVAR!" (no, I'm not bitter with the severe overreaction, justified or not. Why do you ask?) and nothing short of making this game free-to-play, with all DLC free, the microtransactions removed, and free on-demand blowjobs (apologies for the crudeness) is going to change that.

Best thing they can do is build up a new fan base at this point...you know, provided we gamers stop being the Gamers old media paints us out to be...

I still don't understand why Overkill went down this path.
Outside events the game's population is abysmal. On average its about 5-10k, that's a fairly small player base.
So why try to bleed a stone?
People were already unhappy with their currently DLC, so why make it worse? All this does is drive away veterans, alienate the community, and crap on future releases.
Seriously who is going to be hyped for Payday 3 when they look up Payday and see this nonsense? I wonder if they've just come to some sort of decision that Payday 3 isn't coming and they might as well just pillage the community until there isn't a single dollar left.
I have 405 hours in the game and I will probably never touch it again.

They made the microtransactions more severe since then too, don't forget about that.

RealRT:

Bindal:

Well, if you think that refunding people purchases on Steam and the Community Market done in the past SIX MONTHS is ever going to happen, I would like to know what fantasy world you live in.

What in the bloody fuck are you talking about? It has been *ONE* month since they added them. Makes me wonder if you're from the future. Did they finally get around to making those damn hoverboards when you are from?

A place where being awake 30 hours without sleep can easily cause someone to write "month" when he intended to say "week" - still doesn't change the fact that it's still way too late to remove them or that you didn't bother talking about it (got nothing to say against it, I presume?)

RealRT:

RealRT:
Microtransactions have no business being in paid games.

Counter-Strike: Global Offensive
Team Fortress 2 (before it went F2P)
You were saying?

Still am. CSGO should've went F2P the moment they introduced this crap.[/quote]
The CS:GO Community certainly doesn't mind (and in fact, that whole system actually caused a lot more people to play the game in the first place). And the TF2 Community also quickly accepted the MannConomy Update.

Rednog:
I still don't understand why Overkill went down this path.
Outside events the game's population is abysmal. On average its about 5-10k, that's a fairly small player base.

It was twice as much - easily 20k at times. And even if it would be just 10k, that's hardly abysmal, that's quite health, especially considering how old the game is by now (over two years)

Thyunda:

Bindal:

008Zulu:
So they apologised, but aren't going to do anything about it? I guess we know what their apology is worth.

Except they are, by removing the stat-boosts and replace them with a cosmetic or semi-cosmetic alternative (right now, StatTrak is the primary alternative), which they hope to be able to replace existing skins but will replace in any future safes. If they can do it, of course.

But you're still receiving safes instead of loot you would normally get, and you need to pay to open the safes. Sure, what's in there is only cosmetic stuff, but now you have useless boxes cluttering your inventory when really your reward should've been an item you could use.

As someone who has all weaponmods already, getting a safe once every five days or so (which I then can delete and/or sell) wasn't much of a deal. Not to mention that I did say the system is far from perfect and that could be one of the things that could be improved upon.

Bindal:

RealRT:

Bindal:

Well, if you think that refunding people purchases on Steam and the Community Market done in the past SIX MONTHS is ever going to happen, I would like to know what fantasy world you live in.

What in the bloody fuck are you talking about? It has been *ONE* month since they added them. Makes me wonder if you're from the future. Did they finally get around to making those damn hoverboards when you are from?

A place where being awake 30 hours without sleep can easily cause someone to write "month" when he intended to say "week" - still doesn't change the fact that it's still way too late to remove them or that you didn't bother talking about it (got nothing to say against it, I presume?)

And here I thought the very fact that I said it was a month and not six implies that no, I don't think it's too late.

RealRT:

Counter-Strike: Global Offensive
Team Fortress 2 (before it went F2P)
You were saying?

Still am. CSGO should've went F2P the moment they introduced this crap.

The CS:GO Community certainly doesn't mind (and in fact, that whole system actually caused a lot more people to play the game in the first place). And the TF2 Community also quickly accepted the MannConomy Update.

A lot of horrible things were accepted in their time. Besides, why should it matter to me anyway?

When Bush the First was voted into Office, he did so on a campaign that everyone loved.

Read My Lips: No new Taxes.

He lost his re-election bid.

Just like there are people who still supported Bush come re-election day, you'll have people who will stick with Overkill no matter what. But those who feel betrayed will still feel betrayed. No matter the reason. All you have in this world is your word. That's why love disappears after someone cheats, that's why business relationships fail when money isn't handled right, that's why peace treaties can't withstand a mistake. It's human nature.

The internet never forgets, Overkill. I wish you well.

Uh huh, another day another game dev shilling out a hollow apology, look Overkill I'll give a shit about your game when you actually decide to do something about your terrible anti-consumer system

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