Sony Refund Policy Criticized Following No Man's Sky Launch

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Sony Refund Policy Criticized Following No Man's Sky Launch

NoMansSkyNews

People are having a hard time getting refunds for the PS4 version of No Man's Sky.

No Man's Sky, Hello Games' ambitious universe-explorer released earlier this month to some fairly unfavorable reviews. Needless to say a lot of disgruntled fans have been asking for refunds, and Sony's refund policy has fallen under scrutiny. Eurogamer reports that gamers asking for No Man's Sky refunds are being fed ridiculous lines such as "you will never be able to play the game again."

One such gamer, Blastiel, 35, from Manchester, told Eurogamer that when he spoke to PlayStation customer support rep called Noah regarding a refund, he was told that Sony would process the refund, but that he would never be able to play No Man's Sky again.

"I was told I couldn't re-buy it off the store digitally, and I couldn't buy a physical copy because whatever system they employ in the background wouldn't let me run it. They delete the license from your account, and that seems to put a block on it," said Blastiel.

"I would happily re-buy the game at a later date if it improved, if the features promised were put in, if the crashing was fixed, because these things do get fixed over time," he said, saying that he ended up not going through with the refund. "I didn't really want to get my money back and then never be able to play it again. It just seems counter-productive."

Roscoe, 31, from Shropshire, tells a similar story. Meanwhile, Paul, 34 from Leeds and Mark, from North Wales, were simply refused their refund requests from Sony all together.

Meanwhile, if you purchased the PC version of No Man's Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game, provided you have played the game for less than two hours.

Source: Eurogamer

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Steven Bogos:

Meanwhile, if you purchased the PC version of No Man's Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game.

That's only half true.

"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours."

I used to think that was fairly reasonable actually, but then you get something like No Man's Sky where every feature is designed as a time sink. It can take a fair bit longer than that to fully comprehend how thoroughly shallow the game is.

Jadak:

Steven Bogos:

Meanwhile, if you purchased the PC version of No Man's Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game.

That's only half true.

"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours."

I used to think that was fairly reasonable actually, but then you get something like No Man's Sky where every feature is designed as a time sink. It can take a fair bit longer than that to fully comprehend how thoroughly shallow the game is.

He might be confusing it with GOG. Even then it's 30 days not 14.

Also, they ask you questions about why you are asking for a refund. Words mean things, article writer.

First off the Steam refund is WORTHLESS for a game like NMS (No Man's Sky) because you probably won't even have the game crash in the first two hours, certainly won't have it delete your save (not sure if that happens on the PC version as well or not), and can't get a real idea of how good the game is by then. A Demo of NMS would have to include more then 2 hours for anyone to really get a feel for it.

Second, I got a refund for the digital version easily and fast. I didn't even need to mention that my ps4 save game was corrupted after playing it for quite awhile, and that I was not willing to reply it all again. I have seen many people on the forums get refunds and the sony reps seem to be doing it right away without even asking questions or doing their normal speil about how it's a one time refund etc.

In fact, this article seems to be stating the exact opposite of what the various message boards have been showing, that anyone can get a refund on this game. People have gotten refunds at Best Buy even, full ones, even though they opened the game and played it. Why? Because the employees at Best Buy ALSO had problems with the game and understood where the customer was coming from.

NMS over all is a fun game (Was for me) and I, like many others, would purchase it again if the bugs where fixed. It was not ready to be released though and it makes sense to get a refund now (While you can) and just rebuy it later if things get fixed. You can't do that on steam though (way too short of a time limit), but you can do that with a digital purchase, many stores that sell physical copies will let you return it as well, and if you bought it at gamestop or other stores that don't, it's currently selling used on Amazon for $42.

Considering there was a sale (may still be on) selling the game for $47, which started the day after release (where I had purchased it for full price), getting $42 back for a game you might have paid only $47 is pretty decent.

The one thing I have learned from this is that I am NEVER going to buy any game again on release or pre-order any games again. It's best to wait and see how the game works first, and it seems like half the games go on sale within a week or 2 of release at this point, which is crazy.

To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

wulfy42:
First off the Steam refund is WORTHLESS for a game like NMS (No Man's Sky)

hahaha why did you abbrievate NMS and put the full title in brackets anyway.......defeats the purpose.....?

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

I've been able to jump off the hype train a couple times.

I've dealt with Sony customer service on a few occasions. They have been nothing but kind and understanding. Hell, after my PS4 got fried by a friend's faulty electrical outlet, I was able to send it in for free, and they ended up sending me back a brand new system (I had bought an extended warranty).

These claims seem dubious at best. I see little to no proof of them as well. Anyone can claim anything. They may be true, but I am skeptical.

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

I got exactly what I expected. I feel like it's a kind of relaxing game. Thus far I have enjoyed it. I can see people not enjoying it and there are certain things I would like to see added to the game, but overall, I think it's just fine. I'd probably give it a 7/10.

King_Julian:

wulfy42:
First off the Steam refund is WORTHLESS for a game like NMS (No Man's Sky)

hahaha why did you abbrievate NMS and put the full title in brackets anyway.......defeats the purpose.....?

Actually they did that so when they continue to use the abbreviation, people reading it know what the abbreviation is.

If you intend on using abbreviations it is important to write it out fully the first time, so people don't have to go "What is NMS?".

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

You are ignoring that developers promised a lot over course of the years while game was still in development. Including ability to see and play with other players, but its been confirmed its not posible. + things like landing on asteroid, sort of altering look of your character, animal having smart reactive ai, things getting bigger and stranger near center of galaxy etc. (Some promises and things they stated actualy seem insane including this one: ''When he desired the possibility of green skies, the team had to redesign the periodic table to create atmospheric particles that would diffract light at just the right wavelength.'' Worst part is that there are many insane statements during their earlier interviews similar to that one.)

These issues are always wildly confusing and concerning as a non-American.

On the flipside, its also kind of funny every time you ask for a refund and they do the 'not our problem' dance before being gently reminded they're legally obligated.

Good. Maybe people will learn to stop buying shitty games sight unseen.

Saelune:

King_Julian:

wulfy42:
First off the Steam refund is WORTHLESS for a game like NMS (No Man's Sky)

hahaha why did you abbrievate NMS and put the full title in brackets anyway.......defeats the purpose.....?

Actually they did that so when they continue to use the abbreviation, people reading it know what the abbreviation is.

If you intend on using abbreviations it is important to write it out fully the first time, so people don't have to go "What is NMS?".

Thanks for explaining it:)

wulfy42:

Saelune:

King_Julian:

hahaha why did you abbrievate NMS and put the full title in brackets anyway.......defeats the purpose.....?

Actually they did that so when they continue to use the abbreviation, people reading it know what the abbreviation is.

If you intend on using abbreviations it is important to write it out fully the first time, so people don't have to go "What is NMS?".

Thanks for explaining it:)

Its a pet peeve of mine when people use abbreviations without saying what it is first. I got more than a few posts of just "What does abc mean?", some I even knew, but wanted it stated somewhere for those who didn't but might not ask.

Good to be reminded that, for all the praise sony got over the new gen consoles, they're still not your bud and they're still not your friend.

Considering that Sony support generally just feeds you the line "All purchases are final, no refunds ever. Except maybe this one time on good faith..." it's surprising that people even got this bullshit excuse instead of the usual stonewall. And god forbid you get the refund through your purchase method so you actually get money back instead of Sony funbucks, because then they suspend your account until you pay the purchase off again, and then ban your account after it stops being suspended.

Saelune:

wulfy42:

Saelune:
Actually they did that so when they continue to use the abbreviation, people reading it know what the abbreviation is.

If you intend on using abbreviations it is important to write it out fully the first time, so people don't have to go "What is NMS?".

Thanks for explaining it:)

Its a pet peeve of mine when people use abbreviations without saying what it is first. I got more than a few posts of just "What does abc mean?", some I even knew, but wanted it stated somewhere for those who didn't but might not ask.

It was required for any papers I wrote while going to college, and even though I don't actually pay attention to spelling/grammar etc that much when posting (I don't look back and check for mistakes etc), I still try and make what I post understandable if possible..which includes breaking down any abbreviations the first time. Also, I have seen tons of people use abbreviations all the time that I guess are common knowledge but I have no clue what they mean. That is so annoying. I think it is something new for recent generations due to using iphones/texting etc. We almost need an abbreviation dictionary at this point:)

Shadefyre:
Considering that Sony support generally just feeds you the line "All purchases are final, no refunds ever. Except maybe this one time on good faith..." it's surprising that people even got this bullshit excuse instead of the usual stonewall. And god forbid you get the refund through your purchase method so you actually get money back instead of Sony funbucks, because then they suspend your account until you pay the purchase off again, and then ban your account after it stops being suspended.

Funny you should mention this. I got a refund and was happy to wait for FFXV to eventually spend it (first game that looks like I'd like it coming out), then two days ago my account got hacked (i'm guessing) and someone bought Neverwinter Zen with the money on the account. I sent in a complaint and they said they would get back to me within 24 hours. I called back yesterday (it was almost 48 hours then), and they said "oh you'll probably hear from us today".

Nope, didn't hear anything yesterday or today so far. I'm going to contact them again tomorrow and find out whats up.

I know sony got hacked a few years ago, and I have never had any money on the account since then (or before then) as I just purchased the funds for games I was going to buy right away (like I did with No Man's Sky), so I guess it's possible my account was compromised all that time.

STill seems a bit suspicious that it was done RIGHT after I got the refund and had funds on my account though. Waiting to see what happens with this whole review thing. Meanwhile my account is locked until they do something.

Saelune:

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

Seriously, people that believe that they are "promised" things when a game is being marketed ought to have their credit cards revoked for their own safety. Never, ever believe that anything anyone says about a game is going to be in it until you see it on the screen for yourself. You'll be a lot happier for it.

Words don't mean jack in the development cycle of a game. Something may look awesome in development but once it's put into the code, it breaks the whole program, rendering it useless. Anyone that thinks features are promised are naive.

Makabriel:

Saelune:

008Zulu:

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

Seriously, people that believe that they are "promised" things when a game is being marketed ought to have their credit cards revoked for their own safety. Never, ever believe that anything anyone says about a game is going to be in it until you see it on the screen for yourself. You'll be a lot happier for it.

Words don't mean jack in the development cycle of a game. Something may look awesome in development but once it's put into the code, it breaks the whole program, rendering it useless. Anyone that thinks features are promised are naive.

...That stupid. Just because marketing has been allowed to get away with false advertising forever, doesn't mean that makes it ok.

If anything, false advertising needs to be taken far more seriously from a legal stand point, and punished when it happens.

No one should be faulted for expecting promises to be kept by those who make them.

Saelune:

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

I should state first off, that while I enjoy the game, I also see a lot of flaws and definite room for improvement. I can fully understand people who don't think it should be full price, or the people obviously upset with the technical issues on the PC side.

The first link in the first "broken promise" of that thread is Sean Murray saying "There's a day/night cycle because planets orbit a sun". This is a "Broken promise" because the planets don't orbit the sun (visibly, anyways, if your ship and all planets are orbiting the sun at relatively identical speeds, you'd never notice) when you're in space. But that is literally why a day.night cycle exists, and he never mentions the orbiting being modelled in game. I know that threads also constantly been corrected as things are found to be in the game, and there is even a competing thread listing stuff that supposedly isn't but actually is ingame.

Clips out of sequence also don't show a narrative. Since you can find other interviews where they mention taking out planetary motion and moving the planets closer together for easier navigation. Even the multiplayer "promise", you can find more clips of them saying the game isn't multiplayer then the one or two where they trip up and say it is.

Jadak:

Steven Bogos:

Meanwhile, if you purchased the PC version of No Man's Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game.

That's only half true.

"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours."

I used to think that was fairly reasonable actually, but then you get something like No Man's Sky where every feature is designed as a time sink. It can take a fair bit longer than that to fully comprehend how thoroughly shallow the game is.

You are correct. I have amended the article.

Jadak:

Steven Bogos:

Meanwhile, if you purchased the PC version of No Man's Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game.

That's only half true.

"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours."

I used to think that was fairly reasonable actually, but then you get something like No Man's Sky where every feature is designed as a time sink. It can take a fair bit longer than that to fully comprehend how thoroughly shallow the game is.

Valve's refund policy isn't meant to protect buyers from themselves. It's meant to allow refunds when games just won't work on your machine or they're instantly recognizable as complete garbage upon playing like the stuff Jim Sterling is fond of on steam. It's a reasonable policy.

Saelune:

Makabriel:

Saelune:
Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

Seriously, people that believe that they are "promised" things when a game is being marketed ought to have their credit cards revoked for their own safety. Never, ever believe that anything anyone says about a game is going to be in it until you see it on the screen for yourself. You'll be a lot happier for it.

Words don't mean jack in the development cycle of a game. Something may look awesome in development but once it's put into the code, it breaks the whole program, rendering it useless. Anyone that thinks features are promised are naive.

...That stupid. Just because marketing has been allowed to get away with false advertising forever, doesn't mean that makes it ok.

If anything, false advertising needs to be taken far more seriously from a legal stand point, and punished when it happens.

No one should be faulted for expecting promises to be kept by those who make them.

Especially due to the -amount- of promises that were being made at the time, if it was a couple little things or even a couple big things then likely no one would care or at least not get in such a hubbub about it, but as it stands it seems like it's half the game of what was promised.

Saelune:
Actually people made a list with sources of everything promised and suggested that was absent from the game.

As extensive as that list is, there's not much on there to indicate that it still wouldn't have been shallow.

LTenhet:

Especially due to the -amount- of promises that were being made at the time, if it was a couple little things or even a couple big things then likely no one would care or at least not get in such a hubbub about it, but as it stands it seems like it's half the game of what was promised.

And therein lies the problem. People are combing through archives, videos, interviews, things overheard in the bathroom, for every little piece of information that was said about this game and listing it as a certified document of "promises" that were broken. What I guarantee what they are not doing is sourcing out comments and declarations that were made about changes that were made so the game could be released properly.

Oof, this thread.

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

As much as I don't disagree with the overall point, the sad reality is that capitalism tends to make "just don't buy it for a few weeks" not a sustainable widespread business model for video games. No sales = no return of investment = no future in the industry.

Which directly leads into...

Makabriel:

Saelune:

008Zulu:

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Actually people made a list with sources of everything promised and suggested that was absent from the game.

https://www.reddit.com/r/Games/comments/4y1h9i/wheres_the_no_mans_sky_we_were_sold_on_a_big_list/

Seriously, people that believe that they are "promised" things when a game is being marketed ought to have their credit cards revoked for their own safety. Never, ever believe that anything anyone says about a game is going to be in it until you see it on the screen for yourself. You'll be a lot happier for it.

Words don't mean jack in the development cycle of a game. Something may look awesome in development but once it's put into the code, it breaks the whole program, rendering it useless. Anyone that thinks features are promised are naive.

... this being a really awful point which places the blame solely on the customer.

People should be skeptical of marketing, yes. And generally speaking, they are. Guess what, we're not all idiots who don't understand that games change while in development. But with No Man's Sky, you have a case of things that were literally said to be in the game that turned out to either be completely missing or existing in only the most rudimentary form possible, with absolutely zero indication of these changes coming from the developer. False or misleading advertising is a problem because it's selling things that don't exist to customers who have no other way of discovering that.

I mean, the limited edition boxes for No Man's Sky actually had stickers pasted on to cover up the fact that the game has no multiplayer component. And when questioned about the fact that two streamers were in the same exact spot and couldn't see each other, there was still no hard answer about whether the game had a multiplayer component or not -- just Sean Murray going "wow, there are so many of you playing, my mind is blown!"

Trailers released for the game from just a few months ago still show off features that just don't exist in the game. The trailers on Steam and the Playstation Store showcase things that the game can't do. It's not the consumer's fault that they were sold something which is only barely represented in the marketing. Contrary to what you seem to think, people have been looking for any response from Hello Games that things had actually changed during the development of the game. Nothing has been found as of yet.

Seth Carter:

The first link in the first "broken promise" of that thread is Sean Murray saying "There's a day/night cycle because planets orbit a sun". This is a "Broken promise" because the planets don't orbit the sun (visibly, anyways, if your ship and all planets are orbiting the sun at relatively identical speeds, you'd never notice) when you're in space. But that is literally why a day.night cycle exists, and he never mentions the orbiting being modelled in game. I know that threads also constantly been corrected as things are found to be in the game, and there is even a competing thread listing stuff that supposedly isn't but actually is ingame.

It's functionally impossible for orbiting to exist in the game, because stars don't exist as physical entities in the game.

The reason it's listed is because Murray made a big point of mocking how other games used skyboxes for everything and No Man's Sky would have real physics behind everything, and then on release lo and behold, everything outside of however many planets are in whatever system you're in turns out to be nothing more than a skybox.

Clips out of sequence also don't show a narrative. Since you can find other interviews where they mention taking out planetary motion and moving the planets closer together for easier navigation. Even the multiplayer "promise", you can find more clips of them saying the game isn't multiplayer then the one or two where they trip up and say it is.

Dude was on The Late Show with Stephen Colbert saying that the only way to know what your character looked like was to have another person tell you. That's not "tripping up". When directly asked in an interview if you could play with friends, he answered "yes". That's not "tripping up" (and while strictly speaking it's not a false statement, the only way it's true is in that you can play it while your friends are around, which is true of every game and most definitely not what the question is actually asking). When specifically questioned if you could grief or harass other players, he said "yes, a little bit". Even when they finally started doing damage control, when asked if it was possible to meet other players he responded with, "yes, but the chances of that happening are very small." It wasn't until just before release that they finally started tweeting that the game "wasn't a multiplayer title, so don't go into it expecting that experience". If I really have to point out that Hello Games' Twitter doesn't have the same reach as Colbert, then I'm not sure this conversation is worth having. If there are so many examples of Murray and Co. stating, on film, that the game has no multiplayer, I'd be glad for you to link them. No joke or sarcasm; it'd be wonderful to find out that they actually did attempt to dispel any notions that their previous marketing had created.

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Sounds like you need to watch Angry Joe's review of the game. He goes through all of the promises/statements that the developer made - with video clips of interviews and gameplay demos and such - that are not in the game.

RJ 17:

008Zulu:

Pirate Of PC Master race:
To think all this could have prevented by waiting 14 days to see how all this turns out.

Oh well. What can we do right? Nothing. They would've bought it anyways.

Once you board the hype train, there's no getting off.

OT; People were expecting a lot from this game, but at no point did the developer make any promise that wheat they were expecting would be present in the game. All they really said was that it was going to be proceduraly generated universe that you can freely explore. I don't understand how people can read something like that and not automatically think it shallow.

Sounds like you need to watch Angry Joe's review of the game. He goes through all of the promises/statements that the developer made - with video clips of interviews and gameplay demos and such - that are not in the game.

I paid no attention to No Man's Sky until it actually came out so I didn't have the same heartbreak but after having watched some of the stuff, holy crap I can see why people are pissed. Many of the most amazing things they showed aren't anywhere in the game. Now I'm one to say that we shouldn't take every feature shown in interviews, clips and such as gospel. The idea that any mention of a feature should be taken as a promise is unrealistic and I'd say unfair. But I've got 40 hours in NMS and while I've enjoyed some aspects of it, having even a few of those features would have made the whole experience MUCH more fun.

Steams two hour refund policy isn't bad per se, you just have to be pretty ruthless. I've only refunded two games so far, but generally if by hour 1.5 I don't find myself having fun and the game feels time-sinkey enough that I don't think I'll find the "fun" anytime soon.

Objectivity seems to be a rare thing in gaming nowadays though, seems like you're expected to choose games like you choose Patron Saints.

RJ 17:
Sounds like you need to watch Angry Joe's review of the game. He goes through all of the promises/statements that the developer made - with video clips of interviews and gameplay demos and such - that are not in the game.

I just watched the Angry Joe review. I'm glad I didn't buy into this game. Seven crashes! ON PS4!!! That's just inexcusable. From what I'm seeing, the game seems boring, frustrating, and unrewarding. Not even worth $5 just to test-drive, because my time is more valuable than that.

ADDENDUM: as I'm reading more, particularly the reddit thread where one person dissects the various promises that weren't put in the game, I can't help but think what happened was Sean Murray and Co. basically underestimated just how difficult real physics can be and the intricacies and multiplicities of interactions that go into making objects behave as they do. They found out, the hard way, that real planetary physics and astrophysics is not something you can just code up on short notice after reading a few papers or studying through a college physics text; there are a large number of parameters and complex interactions that go into making any given solar system have the particular planets with the particular dynamics and distribution of chemical elements as they do; and new things are still being discovered that were previously unknown or unrealized that affect the generation of planets in the solar system and whether life can exist in that solar system (for instance, the "snow line", which can be different for different volatile chemicals and is strongly dependent on the central protostar's lifecycle dynamics, ars technical article, nature article). It's not so easy to just code that. They probably knew it wasn't easy, but I think they may have completely misunderstood just how "not easy" it really is and get it reasonably correct. Consequently, they had to fall back to placeholders and stubs for the real physics and gameplay that would satisfy their vision until their own understanding and capability finally caught up with that vision.

Again, this is only my GUESS, and I will admit, it's a wild one, based on what I am reading regarding the game, why NMS is so disappointing compared to the apparent promises made.

Makabriel:

LTenhet:

Especially due to the -amount- of promises that were being made at the time, if it was a couple little things or even a couple big things then likely no one would care or at least not get in such a hubbub about it, but as it stands it seems like it's half the game of what was promised.

And therein lies the problem. People are combing through archives, videos, interviews, things overheard in the bathroom, for every little piece of information that was said about this game and listing it as a certified document of "promises" that were broken. What I guarantee what they are not doing is sourcing out comments and declarations that were made about changes that were made so the game could be released properly.

Well the other thing is, just in my opinion, it feels kind of bland right now anyway. I figure other people feel the same, and they went back to look at the reasons they thought it'd be amazing and started pulling out all those old quotes. I was never on the hype train to begin with, I just like space games.

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