Nintendo Acknowledges JoyCon Connectivity Issues, Offers Solutions

Nintendo Acknowledges JoyCon Connectivity Issues, Offers Solutions

nintendo switch

Nintendo has offered some helpful suggestions to avoid JoyCon connectivity issues, such as avoiding playing near an aquarium...

One of the more worrying reports we saw coming from the Nintendo Switch pre-launch was the JoyCon connectivity issues that many people were experiencing. The issue persisted through launch, and even a post-launch update, and is causing the system's JoyCon controllers to randomly loose sync with the console. Nintendo has finally issued a statement addressing the issue, and offering some "solutions" that may help gamers out.

In the official Switch F.A.Q, Nintendo describes an issue where "The Joy-Con controller appears to lose connection with the console." Here are the suggestions it offers to help solve this issue:

  1. Ensure your console has the latest system update.
  2. Ensure the Joy-Con controllers are charged.
  3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
    Behind a TV
    Near an aquarium
    Placed in or under a metal object
    Pressed against a large amount of wires and cords
    Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
  5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
    Laptops, tablets, etc.
    Wireless headsets
    Wireless printers
    Microwaves
    Wireless speakers
    Cordless phones
    USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

I knew it was the aquariums! Even when it was the bears I knew it was the aquariums.

Source: Nintendo

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Have you tried blowing on it, tapping it, and THEN reconnecting it?

I knew I shouldn't have set up my Switch next to the microwave!

Just get everything out of the room, that may help.

These are work-arounds, not solutions. Did you know that if your Switch has dead pixels, the warranty doesn't cover that?

Seriously Nintendo, fuck off. How one can perform such a drop in trust is beyond me. Nintendo had a thing going for it and it was the quality. And if something went wrong, they put up with the consequences. Now they make shitty products like Microsoft and behave like assholes like SONY to their customers.

How about you recall the Switch, fix the issue, then relaunch it when it's ready for Prime Time, Nintendo?

My favorite bit is that they tell you move your cell phone away from the Switch, or turn it off.

Of course, the upcoming Switch multiplayer requires you to use a mobile app to make it work. So you either have working multiplayer, or a working Joy-Con. Decisions, decisions.

Naldan:
Just get everything out of the room, that may help.

These are work-arounds, not solutions. Did you know that if your Switch has dead pixels, the warranty doesn't cover that?

Seriously Nintendo, fuck off. How one can perform such a drop in trust is beyond me. Nintendo had a thing going for it and it was the quality. And if something went wrong, they put up with the consequences. Now they make shitty products like Microsoft and behave like assholes like SONY to their customers.

Unfortunately the international quality standard for LCD screens says that it's okay if there is a dead pixel or two. That's nothing new.

What about your TV screen? Does that interfere with your Switch too?

Steven Bogos:

Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.[/li]
[li]Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:

You mean, like a mobile phone?
A mobile phone that you said was needed for online interactivity?

Yeah, great move Nintendo...
What were they thinking.

So their solution is to turn off any source of wireless interference including 'phones' sorry isn't this the console that Nintendo opted to ditch a built in voice over chat system and force you to use an app on your smart phone to do voice communication?

Seriously though can anyone else actually find an electronic device FAQ that at any point refers to aquariums in it? (apart for ones that obviously about aquarium equipment)

Nevertheless, two facts inescapably remain.

1. Breath of the Wild is really good.
2. People wanted the Switch for its sheer portability anyway.

Arnoxthe1:
Nevertheless, two facts inescapably remain.

1. Breath of the Wild is really good.

Not if you can't play it.

2. People wanted the Switch for its sheer portability anyway.

https://en.wikipedia.org/wiki/The_Fox_and_the_Grapes

BiH-Kira:

Unfortunately the international quality standard for LCD screens says that it's okay if there is a dead pixel or two. That's nothing new.

Yeah, thank you for reminding me.

Chimpzy:
What about your TV screen? Does that interfere with your Switch too?

Try throwing the Switch out. I hear it causes interference.

That is awful. Switch is an absolute car crash. I will never buy this thing.

Chimpzy:
What about your TV screen? Does that interfere with your Switch too?

I know that's a joke but if it's a smart TV, it actually would cause a great deal of interference with wireless connectivity.

Laughing Man:

Seriously though can anyone else actually find an electronic device FAQ that at any point refers to aquariums in it? (apart for ones that obviously about aquarium equipment)

No but it's something that isn't as silly as you think. Water does in fact form an area of obstruction for wireless signals. It's been a major issue for all those newfangled wireless earbuds, specifically the Bragi Dash which had issues if you even put your hand over your ear, or even if your phone was in your pocket. They did manage to fix it mostly in a patch though so I'm hoping this is a software fuckup on Nintendo's part and they manage to release an update that does fix it.

THough apparently, the recent update did fix it for most and you just need to do a hard reboot of the console with the joycons docked. Something people seem to be missing.

Here's a fix

http://nintendoeverything.com/another-look-into-the-left-joy-con-connectivity-issues-could-be-hardware-related/

And yes, that means taking the joy-con apart and soldering in a new antenna.

So, unless you put the whole thing, plus a TV in a padded cell it probably has trouble working.

It's the inherent risk of buying consoles day one.

On the bright side, at least it's not as bad as the red ring. And it's a range issue with a portable console. It's not exactly as obnoxious to move it closer, as it would be for Wii U/PS4/Xbox One.

Johnny Novgorod:
Not if you can't play it.

Just gotta hook it up to the screen.

Johnny Novgorod:
https://en.wikipedia.org/wiki/The_Fox_and_the_Grapes

Doesn't apply actually because the grapes (using the Switch as a home console) looked crappy even before we found out we couldn't get 'em.

Arnoxthe1:

Johnny Novgorod:
Not if you can't play it.

Just gotta hook it up to the screen.

Just ignore the broken feature, gotcha. That's used car salesman talk.

Johnny Novgorod:
https://en.wikipedia.org/wiki/The_Fox_and_the_Grapes

Doesn't apply actually because the grapes (using the Switch as a home console) looked crappy even before we found out we couldn't get 'em.

All those reports beg to differ.

Johnny Novgorod:
Just ignore the broken feature, gotcha. That's used car salesman talk...

Hey dude... Do you know how much I hate Nintendo?

Arnoxthe1:

Johnny Novgorod:
Just ignore the broken feature, gotcha. That's used car salesman talk...

Hey dude... Do you know how much I hate Nintendo?

I don't know who you are, no.

Johnny Novgorod:
I don't know who you are, no.

Welp, it's not quite at the levels I have for Microsoft for butchering Halo 5 like they did, but it's a close second. I guess the point I'm trying to make is, regardless of what we think, the Switch is still selling and people are still gonna be using it.

I had a feeling March was too soon for this thing to head out to the general public. The JoyCon issue is kind of a big deal, on top of the Switch also having the standard laundry list of console launch issues. No time left for that "Nintendo Polish" before the Breath of the Wild deadline, I guess?

Arnoxthe1:

Johnny Novgorod:
I don't know who you are, no.

Welp, it's not quite at the levels I have for Microsoft for butchering Halo 5 like they did, but it's a close second. I guess the point I'm trying to make is, regardless of what we think, the Switch is still selling and people are still gonna be using it.

The Galaxy Note 7 sold too for quite a while and plenty of people used it. I'm not sure I find the "its selling and people are using it" argument particularly convincing...

Lightspeaker:

Arnoxthe1:

Johnny Novgorod:
I don't know who you are, no.

Welp, it's not quite at the levels I have for Microsoft for butchering Halo 5 like they did, but it's a close second. I guess the point I'm trying to make is, regardless of what we think, the Switch is still selling and people are still gonna be using it.

The Galaxy Note 7 sold too for quite a while and plenty of people used it. I'm not sure I find the "its selling and people are using it" argument particularly convincing...

Not arguing for it, mang. Again, I really don't like Nintendo at all.

This is only the surface too of some of the problems people are having :'^)

https://youtu.be/Cb-srOfRqNc

I'm not remembering people having this trouble with the Wii. Or the Wii-U, for that matter.

Soooo...

What happened, Nintendo? Manufacturing error? Design flaw? Trying to push a little too much technology into a device small enough to click into place next to the screen, was usable as an independent controller, and could count virtual ice-cubes and/or recognize hand gestures?

...Assumed everyone was going to buy the add-on version of the controller hardware anyway?

This may not be fatal- I don't know how much of the early-adopter market is having this problem- but it's enough to raise headlines (and eyebrows), and it doesn't look good. This is not the time to be sending out "you're doing it wrong" lists- this is the time to be offering to fix it for anyone who is having the problem, for free.

Turn your media room in to a giant Faraday cage.

Poetic Nova:
So, unless you put the whole thing, plus a TV in a padded cell it probably has trouble working.

With all the problems the Switch seems to be having, I'm thinking early adopters might end up needing some time in "the soft room".

 

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