Microsoft is Adding Self-Service Refunds to Xbox One and Windows 10

Microsoft is Adding Self-Service Refunds to Xbox One and Windows 10

Microsoft is implementing self-service refunds for Xbox One and Windows 10 gamers, but there are some caveats.

Microsoft's Xbox One is now the only console that supports refunds on digital purchases. The new program is being called "self-service refunds," and was announced yesterday through a post on the console's Alpha preview. Microsoft has confirmed that refunds will soon be available to all Xbox One and Windows Store customers.

The system bears a marked resemblance to Steam's refund system. To request a refund, all you have to do is head over to your account page on Microsoft.com and sign in. Once you're in, click "Payment & Billing" on the menu, and then click on "Order History." Find the game, and click "Request a Refund."

Of course, this won't work on every purchase. There are a number of restrictions on just which games can be refunded. Games and apps are only eligible for refunds if it's with 14 days of purchase, and you have less than two hours of playtime. It must have been at least one day since the game or app released, and DLC, season passes, and add-ons cannot be refunded. There are also certain Windows 10 apps that "may not be eligible." You must also have downloaded and launched the game or app at least once to request a refund. Microsoft also says that it "reserves the right to block access for users who abuse self-service refunds."

This new refund system should be live for all users soon, with some reporting that it's already showing up. That said, Microsoft's own FAQ still says that "You can't return a digital game and receive a refund or credit."

It will be interesting to see if Microsoft's move triggers a similar program from Sony and/or Nintendo. In the wake of the lawsuits faced by Steam over not offering refunds, it wouldn't be surprising to see refunds on all digital platforms in the near future.

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Nothing like starting the day with an article that makes you say "Well that's nice." in a non-sarcastic way. Good on'ya, MS.

Genuinely good to hear. Even the 'restrictions' seem perfectly reasonable.

Damn that is actually a really positive thing for the industry. The Xbone flop of a launch really has pushed MS into being more pro consumer. It will be hard for even Playstation fanboys to demonize this decision...

Wait Microsoft did something good for once!?

Its no Origin refund good but its a good start to something thats need. Kudos to you

Kinda weird that they require you to launch the app at least once. Plenty of my steam refunds have been because I bought a game only for it to be bundled/on sale a few days later, or other similar reasons that led to me never opening the game.

 

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