Log-in difficulties and server congestion prompt Square Enix apologize for inconveniences.
Final Fantasy XIV: A Realm Reborn opened to all players Aug. 27, but players have largely been met with errors preventing them from logging in. To compensate players for their time failing to log in and play, Square Enix is adding seven free days of playtime. The extra days will begin tomorrow after Square Enix concludes its maintenance, which will begin today at 5 pm (PDT). Maintenance should conclude tomorrow at 3 pm (PDT). The maintenance's purpose is to increase the number of Worlds, reduce stress on the Duty Finder servers, and increase the number of concurrent logins for each server.
Square Enix made the announcement through The Lodestone, their official website. "In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players," the company wrote in their announcement.
Users who have not entered their registration codes will receive their additional seven days of free play as long as they register before 11:59 pm (PDT) on Sept. 9. For all users, the free play time can be confirmed by accessing the Final Fantasy XIV: Mog Station.
"Moving forward, we will continue monitoring the servers to ensure that quality service and support are provided in a timely manner," Square Enix wrote. MMO launches are usually rough, and the launch of Final Fantasy: A Realm Reborn has proven to be no exception.
Source: Square Enix