GOG customers will now have 30 days to get their money back for games with technical problems.
While you could attribute GOG's success to any number of factors, it would probably be safe to peg its products' ease of use as one of the bigger ones. Simply put, it can be a pain in the butt to get older PC games working on newer computers. GOG's retro releases, in turn, are built specifically to eliminate the issues that keep you from enjoying your old favorites.
That said, there are still going to be cases, even with GOG products, where things don't work the way they're supposed to. That in mind, the online retailer has announced that, going forward, its customers will now be able to take advantage of a 30-day money back guarantee aimed in the case of technical failure. "If you buy a game on GOG.com and find that it doesn't work properly on your system, and our support cannot fix the problem, you get a full refund," said the site in an announcement. "It's a worldwide guarantee, and you have whole 30 days after the purchase date, to contact us about the refund."
This new policy extends beyond just technical issues, however. The company is also instituting a new 14-day refund policy for customers who accidentally purchased or "simply changed [their] mind" about a game. As long as they company is contacted within that time period it will offer a full refund. Of course, because of the DRM-free nature of its products, it would be very much possible for less scrupulous gamers to buy a GOG game, download it and then ask for a refund. That being the case, we're sincerely hoping that none of our readers would be the type do something jerky like that.